ONLINE AND MOBILE BANKING

  • Quick and easy banking
    on your mobile.

    Quick and easy banking on your mobile.
  • With Citi and Samsung Pay,

    you can now pay with your phone.

    With Citi and Samsung Pay, you can now pay with your phone.
Citibank Online

Citibank Online

Manage your finances when you want, where you want with our online banking services.

  • Account summary
  • Download account activity
  • Payments and Transfers
  • Future dated payments
  • Multiple payments
  • Manage payees
  • Global view of accounts
  • eStatements
  • Personal Budgeting (credit card customers)
  • Citi Alerts
  • Rewards redemption
  • Update contact details
  • Change password
  • Change ATM PIN
  • Request a bank draft/cheque
  • Request a cheque/deposit book
  • Increase credit limit
  • Request a balance transfer
  • Add an additional card holder

How to register

To register for Citibank Online you will need to have the following:

  • An active Citibank account
  • Your 16-digit Card number (Citibank Credit Card, Visa Debit card or Internet Access Number)
  • Your Account number (for Citibank Credit Card customers, this is just your card number).

If you are missing any of these details, please call CitiPhone on 13 24 84.

You can register your account to Citibank Online by clicking 'REGISTER' on the sign on page.

Step 1

Select your Account Type (select the option that best describes your account holdings by clicking on the card images to proceed).

Option 1: If you have a transactional, savings, or Ready Credit account i.e. you have a Debit Card with us.

Option 2: If you have a Credit Card Account only.

Step 2

Read and agree to the Terms and Conditions.

Step 3

Provide the required details to authenticate your account.

Step 4

Enter the One-Time PIN (OTP) you will receive via SMS on the mobile number you have registered with us.

Step 5

Create a User ID and Password.

Step 6

Confirmation of Registration.

  • To ensure that your User ID is unique and secure, please follow these requirements when creating your Citibank Online User ID:
    • Your User ID should not contain your credit card or ATM card number
    • Your User ID is alphanumeric (e.g. qwert145)
    • Your User ID must contain more than 8 characters
    • Your User ID cannot contain 3 or more consecutive identical characters (e.g. "aaa101", "user999", "abbb10")
    • Your User ID cannot contain 3 or more consecutive sequential characters (e.g. "abc007", "user123", "xx789xx").
  • Your chosen User ID will be rejected if it has already been chosen by another user.

To ensure the security of your account, please follow these requirements in creating your Password:

  • Your Password should not contain spacing before the first and after the last character of your chosen password. (e.g. _qwert145_)
  • Your Password cannot be the same as your User ID
  • Your Password must be alphanumeric (e.g. qwert145)
  • Your Password must contain more than 8 characters but no more than 16
  • Your Password cannot contain 3 or more consecutive identical characters (e.g. "aaa101", "pwd999", "abbb10")
  • Your Password cannot contain 3 or more consecutive sequential characters (e.g. "abc007", "pwd123", "xx789xx").

Recommended software and browser requirements

We recommend you use a PC and Internet connection with the following minimum requirements to ensure a secure Internet Banking session.

  • Ensure you are using up-to-date operating system and browser software. Visit the Windows Update site to update a PC running on Windows
  • Install up-to-date anti-virus software, ad/spyware scanner and a firewall on your computer. For more advice please visit our online security tips page
  • Browser requirements are listed below. Please note that some Macintosh users may experience difficulties using our website.

Recommended browser and operating systems

Aside from commonly used browser plug-ins such as Adobe Reader there is no special software required to use Citibank Online. We have tested a number of operating system and browser combinations and the following combinations are recommended:

Web Browser \ OS: Windows 8.1 Windows 7 Windows XP Mac OSX 10.9 iPad 2++ (IOS8 Beta4) Android 4.1.2 (Samsung Galaxy Note 10.1) Windows Vista
Internet Explorer 11 X X
Internet Explorer 8 X X
Chrome 35 X X X X
Safari 7.0 X
Opera 12 X X
Tablet Local Browser (Pre-install with OS) X X X
Internet Explorer 9X X
FireFox 33 X X

Testing of Operating System and Browser combinations is carried out on a best endeavours basis. Citibank cannot guarantee that the abovementioned combinations will work in every situation as there are many variables such as browser plug-ins/overlays, anti-virus software, security and other patches to operating systems/browsers which cannot be tested in every single combination.

To login to Citibank Online visit citibank.com.au and select 'Sign On to...' from the main menu bar. On the Sign On screen, enter your User ID and Password and click 'Sign On'.

To activate your card, simply sign into Citibank Online and click the 'Activate your Card' link which will display under your account details on the Account Summary screen. Enter the required OTP, then select the card you want to activate, click 'Activate', then confirm your card activation on the following screen.

If you have forgotten or misplaced your PIN, simply sign on to Citibank Online and click on 'My Profile' at the top of the page, then select the menu option 'Change PIN'. You can create your new PIN which will be activated instantly.

A Single User ID allows you to login to Citibank Online and view and access all of your accounts from any device, using just one Single User ID (ensure you know the password to the User ID you select).

This will apply to you if you currently have multiple Citibank Online logins (examples: multiple credit card logins, multiple banking and card logins).

If you currently use separate User IDs to access your Banking and Credit card accounts online, a Single User ID consolidates all of your accounts under just one User ID. Instead of logging in using separate login details, you will sign in to Citibank Online just using your Single User ID.

If you currently have separate Banking and Credit Card online banking login details, then yes. Please note: Your Single User ID needs to be set-up for the first time on Citibank Online prior to logging into the Citibank mobile apps or iPad app.

Yes, GVA functionality may be impacted for the following countries: Singapore, Singapore IPB, Thailand, Vietnam, Indonesia, Philippines, Australia and Guam. In case you do encounter issues viewing your accounts for any of the above countries, please re-register for GVA.

Citibank Online

Your Account

About Citibank Online

Citibank Online is the secure Internet Banking facility provided by Citibank for our customers. Citibank Online is the gateway for customers to perform their entire Internet Banking needs at any time - including checking account balances, transferring funds, making bill payments and carrying out other functions.

Please contact CitiPhone Banking on 13 24 84 or +61 2 8225 0615 (if outside Australia) to confirm your instructions immediately. We remind our customers to ensure that transfers are accurate prior to submitting.

To activate your card, simply sign into Citibank Online and click the 'Activate your Card' link which will display under your account details on the Account Summary screen. Enter the required OTP, then select the card you want to activate, click 'Activate', then confirm your card activation on the following screen.

There is no charge for Citibank Online. Some transactions performed via Citibank Online may incur a charge. Please refer to Citibank's Fees and Charges Schedule to confirm transaction charges.

Citibank Online is available 24 hours a day, seven days a week.

The terms and conditions for Citibank Online are contained in the Non-Cash Payment Facilities Terms and Conditions. We recommend that you read these terms and conditions carefully as they govern your use of Citibank Online. You are also advised to download and keep a copy of the Non-Cash Payment Facilities Terms and Conditions in a safe place for future reference.

You can access Citibank Online from any computer with an Internet connection. However, for online security reasons, we strongly recommend you avoid using public or shared computers, such as Internet cafes, to do your online banking.

Yes, provided you have a Citicard linked to your business account.

Any accounts linked to a Citicard (such as a Transaction account, Ready Credit or Revolving Mortgage) or Credit Card in your name may be used with Citibank Online.

Prior to using Citibank Online you will need to set up your User ID, Password and Security Questions. To learn how to complete this process visit the Citibank Online - Getting Started page.

You can download or print an electronic statement. Electronic statements are available for up to 3 years for Deposit, Ready Credit, Mortgages and Credit Card accounts. You can also print recent Account Activity or export account information to your computer for use with Microsoft Money or Quicken.

Business accounts may be accessed with a User ID based on a business Citicard and personal accounts with a User ID based on a Personal Citicard.

Yes, if you wish to opt out of Citibank Online, please contact CitiPhone Banking on 13 24 84 (within Australia) or +61 2 8225 0615 (if outside Australia).

To view your accounts in more details, click on the Account name visible on the Account Summary screen and enter the required OTP.

Yes, you can customise the names of your accounts. Simply click the 'Manage Accounts Display' link, then add or edit Account Nicknames. Alternatively you can navigate to the 'My Profile' section from the 'Services' menu item (located on the top menu bar), then select 'Nickname your Account' from the left hand menu options.

If you have any payment that you make on a regular basis, you can save these as a 'Favourite Payment' for quick and easy access.

To add a Favourite Payment, go to 'Payment & Transfers'. Under the 'Quick Actions' section, click the 'Make a Payment/Transfer' option.

To the right of your screen, you will see the 'My Favourites' section. To add a new Favourite, click the 'Manage' link.

Select your 'To' and 'From' accounts, specify the amount and click 'Add one Favourite' to save.

Global View of Accounts is a service provided for Citigold customers, which allows several Citibank accounts from around the world to be linked from every participating market to your home account in Australia. From a single page within Australia's Citibank Online site, you can simply and securely view multi-country account balances. To transact on your accounts in other countries, simply log in to the individual account.

Personal budgeting lets you stay in control of your credit card. You can set expense limits across a wide range of categories and monitor your spending to ensure you stay on budget. Personal Budgeting allows you to define your own budget, using specific expense categories. The Peer Comparison tool allows you to view the weighted average credit card spend by expense category, filtered by a specific demographic criteria for accurate comparison.

Your PIN

Your card number is the 16-digit number that appears on your Citibank Credit Card or Citicard ATM/EFTPOS card). Your Code/PIN (ATM PIN) is the Personal Identification Number issued with your card.

Your card and PIN will be verified for security when you register to use Citibank Online. Your CitiPhone Banking Self Service Telephone PIN (TPIN) will not work with Citibank Online as it is used in Telephone Banking.

  • Sign in to Citibank Online and select 'My Profile' from the 'Services' menu option (located on the
    top menu bar)
  • Click on 'My Profile' in the left hand navigation and select the 'Change PIN' option
  • Enter a OTP
  • On the Change PIN page, enter your new PIN in the field provided, then re-enter it
    again to confirm
  • Click 'Change PIN'.

Security

Please contact CitiPhone Banking on 13 24 84 or +61 2 8225 0615 (we will accept a reverse charge call made through an international operator) immediately if you think your account details are being accessed without your authority.

Your card and PIN will be verified for security when you register to use Citibank Online. Your CitiPhone Banking Self Service Telephone PIN (TPIN) will not work with Citibank Online as it is used in Telephone Banking.

There are many ways to ensure your Citibank Online account is secure. Learn more about Online security for more Security tips.

Your card and PIN will be verified for security when you register to use Citibank Online. Your CitiPhone Banking Self Service Telephone PIN (TPIN) will not work with Citibank Online as it is used in Telephone Banking.

Payments & Transfers

  • Sign on to Citibank Online and select 'Payments & Transfers' from the top menu bar options. Enter the required OTP
  • Select a 'To Account' from the drop down list (if the To Account isn't an option, you will need to Add a new Payee first)
  • Enter the Bill Payment details including Amount and Date. Click 'Next'
  • Click the Bill Payment summary and if all details are correct, click 'Make This Payment'
  • A summary screen will display. If you would like to make another Payment, click 'Make Another Payment'.

You can transfer a minimum of AUD$10 per day. Transfers to other accounts are subject to a limit of AUD$10,000 per day. Please note that you may not transfer funds from your Credit Card account.

Provided there are funds available, you can use any of your Citibank accounts. Please remember some billers do not accept Credit Card payments. Always check your bill for the different payment methods available.

Only registered BPAY® billers are accepted by this service.

For transfers to accounts in Australia, you will need:

  • The BSB number of the receiving bank. This is a 6-digit number and indicates the bank and branch number that the funds are being transferred to
  • The account number you are sending the funds to

Please ensure that the account number for the payee you establish is correct as Citibank will credit the account based solely on the account number and BSB provided.

For transfers to Citibank Australia accounts, you will only require the Citibank Australia account number. Please ensure that the account number for the payee you establish is correct, as Citibank will credit the account based solely on the account number provided.

  • Sign on to Citibank Online and select 'Payments & Transfers' from the top menu bar options. Enter the required OTP
  • Select 'Manage / Add Payee List' from the left hand menu, then click 'Add Payee' from the available options
  • Select a 'Payee Type' from the drop down menu, then enter a Payee Name. Depending on the type of Payee you choose, fill in the following information in the required fields. Click 'Next'
  • A summary of the details you have entered will display. To confirm they are correct and set up the Payee, click 'Confirm'.

When a new Payee is added, a unique 6-digit code, the Online Authorisation Code (OAC) will be issued to you to activate the new Payee. Learn more about the Online Authorisation Code.

Any transfer made from your account will appear on your Account Details and Activity enquiry as a debit immediately, with the exception of Credit Card and Ready Credit accounts for which the details will be available within two business days. It is suggested you contact the Payee directly to confirm receipt of funds.

No, but you may use your Credit Card to pay accounts using the BPAY® facility. Please note some billers do not accept Credit Card payments. Always check your bill for the different payment methods available.

If you are transferring to a Citibank Account overseas:

  • To transfer up to the daily limit of AUD$10,000 to a Citibank Account Overseas, select "Bill Payments & Transfers" and then select your Overseas Citibank Account payee. Please ensure that the account details of the international account you want to transfer to is on your payee list and has been activated with an Online Authorisation Code (OAC) or through a Customer Service Operator. Learn more about Citibank Global Transfers and participating countries.
  • To transfer funds exceeding the AUD$10,000 daily limit, select "Bill Payments & Transfers" and then select "Transfer Money Abroad" in Step 1 and then enter the details of your payment on the form provided. The account details in this form do not need to be on your list of payees.

If you are transferring to a Non-Citibank Account Overseas or a Citibank Account that is not supported by Citibank Global Transfers:

  • To transfer funds select "Bill Payments & Transfers" and then select "Transfer Money Abroad" in Step 1 and then enter details as required.

Transfers to another Citibank Australia account are credited immediately. For transfers to another Australian bank account, the Payee would expect to receive the funds within two working days.

Payments made by 5:00pm Sydney Time should register with the Payee by the next working day.

Inter-bank transfers within Australia are transferred as cleared funds. A clearance period may be applied to all overseas transfers by the receiving bank.

No. Calendar View does not exists anymore.

You may have more than one regular bill or payment to make each month. You can schedule all of these payments and transfers in one easy step, using the 'Multiple Payments' option. This can be found under the 'Quick Actions' section on your Payments & Transfers page within Citibank Online. Simply select your 'To' and 'From' accounts, the required amounts, dates and confirm. All your payments will be made automatically as scheduled payments.

Citibank Global Transfers make instantaneous funds transfers possible to any Citibank account in the world. First, simply add and activate your payee. Next, go to the 'Bill Payments and Transfers' tab and follow the steps.

The 'Transfer Money Abroad' service is a convenient way of sending money to a non-Citibank account overseas. Please note that charges may apply.

Yes, simply select 'Manage Payments & Transfers' and setup a recurring payment from your Citibank Savings/Transaction account to pay your Citibank Credit Card bills.

Yes, you are given an option when making a Payment or Transfer to select to pay Today or at a Future date.

Technical Support

We recommend you use a PC and Internet connection with the following minimum requirements to ensure a secure Internet Banking session.

  • Ensure you are using up-to-date operating system and browser software. Visit the Windows Update site to update a PC running on Windows
  • Install up-to-date anti-virus software, ad/spyware scanner and a firewall on your computer. For more advice please visit our online security tips page
  • Browser requirements are listed below. Please note that some Macintosh users may experience difficulties using our website

Recommended browser and operating systems

Recommended Requirements

Aside from commonly used browser plug-ins such as Adobe Reader there is no special software required to use Citibank Online. We have tested a number of operating system and browser combinations and the following combinations are recommended:

Web Browser \ OS: Windows 8.1 Windows 7 Windows XP Mac OSX 10.9 iPad 2++ (IOS8 Beta4) Android 4.1.2 (Samsung Galaxy Note 10.1) Windows Vista
Internet Explorer 11 X X
Internet Explorer 8 X X
Chrome 35 X X X X
Safari 7.0 X
Opera 12 X X
Tablet Local Browser (Pre-install with OS) X X X
Internet Explorer 9X X
FireFox 33 X X

Our tests have shown that Citibank Online will also work with the following:

There is an extra feature added to Windows XP with Service Pack 2, which blocks Pop-ups. This prevention of Pop-ups may interfere with logging on to www.citibank.com.au.

There are also several new additions to commonly used toolbars e.g. MSN Messenger version 6.2 and 7.0, Yahoo and Google, which are preventing Pop-ups from appearing as a default

You can set Citibank online as a trusted Pop-up site using the following steps:

For Internet Explorer 6 on Windows XP:

  • Select the 'Tools' option from the top of your browser window.
  • Select 'Pop-up Blocker', and then click on 'Pop-up Blocker Settings...'
  • Type the Citibank web address with an asterisk at the beginning (e.g. *.citibank.com.au) into the 'Address of Web site to allow box' then click 'Add'.
  • Click 'Close'.

Aside from commonly used browser plug-ins such as Adobe Reader there is no special software required to use Citibank Online but it is important that your browser and operating system meet the recommended requirements mentioned above.

You can obtain a printed record of a transaction by selecting "GO TO Print Receipt" or "View Record" at the conclusion of the transaction. A second browser window will pop up, displaying the information, which may be printed using your browser's print command.

You may send us a secure mail via "My Messages" within My Home.

The browser's BACK and FORWARD navigation commands are disabled while you are signed-in to Citibank Online. Please use the navigation buttons presented within the Citibank Online window.

Please contact your Internet Service Provider (ISP) or company Systems Administrator as applicable.

Please contact CitiPhone Banking on 13 24 84 or +61 2 8225 0615 (if outside Australia) with your technical question. Make sure your computer is switched on so a Customer Service Operator can assist you with your enquiry. Please have the following details ready:

  • Does your computer meet the minimum requirements for signing on to Citibank Online?
  • Do you encounter the same problem on another computer?
  • Date and time of incident/s
  • System Information
    • Operating System - Windows 95, 98, 2000, NT, ME, XP Service Pack 1 or XP Service Pack 2, MAC OS X (version 10.2x)
    • Browser - Internet Explorer 5.0, 5.5, 6.0, Netscape 4.7x or 7.0x
  • Details of problem
    • Error messages encountered
    • Does the problem or incident occur before or after signing on to Citibank Online?
    • Does the problem occur intermittently, constantly, or did it occur once?

Contact Us

  • By telephone

    Contact CitiPhone Banking on 13 24 84 or +61 2 8225 0615 (if outside Australia) available 24 hours a day, seven days a week and speak to a Customer Service Officer.
  • Online

    Click here to email us at any time with your question.
Citibank Mobile

Citibank Mobile

With Citi's Mobile® App, you are in control of your finances even on the move! Transfer funds, pay bills, view your account balances and access the latest promotions. Our One-Time PIN mobile banking security feature means you'll always have peace of mind when banking online.


Click here for a walkthrough of the Citi Mobile® App. Watch video


Here's what the Citi Mobile® Banking App offers:
  • Check your account balance
    Check your account balance
  • Pay bills and transfer funds
    Pay bills and transfer funds
  • Search and book Citibank Dining Program partner restaurants
    Search and book Citibank Dining Program partner restaurants
  • Generate a One-Time PIN instantaneously
    Generate a One-Time PIN instantaneously
  • Find nearby ATMs and Branches
    Find nearby ATMs and Branches
  • Push Notifications - Receive account alerts as push notification.
    Receive account alerts as push notification.
  • Real time display of Credit card transactionsCheck FX rates
    Real time display of Credit card transactions
  • Check FX rates
    Check FX rates
  • Select ATM PIN
    Select ATM PIN
  • Touch ID Sensor - iPhone customers can sign in using their fingerprint
    Touch ID Sensor - iPhone customers can sign in using their fingerprint
  • International Transfers - Transfer funds to any international bank account
    International Transfers - Transfer funds to any international bank account
  • Debit/ Credit Card Activation.
    Debit/ Credit Card Activation.
Here are some of our new features
Push Notifications
Card Activation
Instant Transaction Update
Touch ID Sensor
Push NotificationsPush Notifications
Push Notifications
Stay on top of transactions and payments with notification on your mobile.
Card ActivationCard Activation
Card Activation
Instantly Activate your debit/ credit cards on the move.
Instant Transaction UpdateInstant Transaction Update
Instant Transaction Update
Check your Credit Card transactions in real time and stay on top of your spending.
Touch ID SensorTouch ID Sensor
Touch ID Sensor
iPhone customers can sign in to the Citi Mobile app using their fingerprint making everyday banking simpler and faster.
With our location based service you can
  • Locate the nearest restaurant offering a complimentary bottle of award winning wine as part of the Citibank Dining Program.
  • Locate the nearest ATM within the Citibank network within Australia and across Asia
  • Locate the nearest Citigold centre within Australia and across Asia
  • Discover a world of preferential treatment, discounts and benefits within Australia and across Asia through Citibank World Privileges.
This mobile app is intended for use by Citi Australia customers only.
FAQs
What can I do on Citi Mobile® App?

You can do all of your day-to-day banking including:

  • Check your account balance
  • View account activity
  • Select ATM PIN
  • Transfer money and pay your bills
  • Check FX rates
  • Find a Citibank ATM or Branch
  • Search for nearby partner restaurants
  • Enjoy the Citibank World Privilege
How do I register for Mobile Banking?

You can register for Citi Mobile® in 5 easy steps.

To start the process click on 'Register' in the Citi Mobile® app:

  • Select the product type you are registering. If you are registering multiple products, please just choose one, other products will be automatically linked.
  • Enter the required details on the screen. Please keep your card near you - at this stage you will be asked to enter a One-Time PIN (OTP) that you will receive on the mobile number you have registered with us.
  • Create a User ID and Password.
  • Read and accept our Terms and Conditions.
  • You will receive a confirmation of registration.
What do I do if I forget my User ID or Password?

Please follow the steps below to resolve the issue:

  • If you forgot your User ID, please validate by clicking -> Forgot your User ID?
  • If you forgot your password, please unlock and reset password by clicking -> Forgot your Password?
  • If you are still unable to login, please contact Citi phone on 13 24 84 or on +61 2 8225 0615 13 24 84 or on +61282250615 if you are calling from overseas for further assistance.
What is the Citi Mobile® Snapshot?

Citi Mobile® Snapshot lets you check your account balance without the hassle of logging in. Simply open the app and your balance will be displayed.

You can view your balances and 5 most recent transactions on your savings account, credit card and ready credit accounts without entering your User ID and Password every time. Please ensure you sign in regularly to keep Snapshot active. For all other accounts please sign in.

For your protection, we encourage you to add a passcode to your mobile device. Please note you can disable Snapshot at any time in settings.

How do I change my ATM PIN?

To change your ATM PIN, simply sign on to Citi Mobile® App and click on the 'Navigation menu' at the top left of the page, then select the menu option 'Select ATM PIN'. You can create your new PIN which will be activated instantly.

What is the Mobile One-Time PIN (OTP)?

Once you register for a Mobile OTP, it locks your device to your account so you'll never be asked to enter an OTP when banking through the mobile app.

If banking through a web browser, this feature allows you to generate an offline OTP. It is free to use internationally as no network coverage or internet connection is required to generate an offline OTP.

What are the User ID and Password requirements?

User ID Requirements

DOs

  • User ID length should be 5 to 60 characters
  • Should contain at least one letter and one number
  • Can contain special characters @ _ .

DON'Ts

  • Should not contain more than 2 consecutive identical numbers or letters. For example 111 or aaa
  • Should not contain more than 2 consecutive numbers or letters. For example 123 or abc

Password Requirements

DOs

  • Password length should be 8 to 16 characters
  • Contain at least one letter and one number

DON'Ts

  • Should not contain space or special characters ( ) [ ] { } @ ' " \ ,
  • Should not contain more than 2 consecutive identical numbers or letters. For example 111 or aaa
  • Should not contain more than 2 consecutive numbers or letters. For example 123 or abc
  • Should not be the same as your User ID
How many types of transfers can I perform on the Citi Mobile® app?
  • Transfers to your own Citibank account; (e.g. Citibank Plus Transaction Account, Citibank Online Saver, Citibank Credit Card)
  • Transfer to another Citibank account
  • Transfer to another bank account
  • Paying bills online (BPAY)
  • Transfer to an international Citibank account
  • Transfer to another international bank account

To create additional payees, please sign on to Citibank Online at www.citibank.com.au via your web browser.

How long will it take for the money to reach my Citibank or another Citibank account?
In most cases, transfers between your Citibank and other Citibank accounts will go through immediately. However, please allow one working day for transactions to be processed.
How long will it take for the money to reach another bank account?
Transfers to another Australian bank account should be received by the payee within the next business day if transferred by 5pm AEST.
What's the maximum amount I can transfer per day?

The maximum amount you can transfer is AUD $10,000 per day (this limit may vary for Citi gold customers).

You can increase your transfer limit by contacting Citi phone on 13 24 84 or on +61 2 8225 0615 13 24 84 or on +61282250615 if you are calling from overseas.

Please note that you cannot transfer funds from your Credit Card account.

What is Citi Mobile® Snapshot?

Citi Mobile® Snapshot lets you check your account balance without the hassle of logging in. Simply open the app and your balance will be displayed.

You can view your balances and 5 most recent transactions on your savings account, credit card and ready credit accounts without entering your User ID and Password every time. Please ensure you sign in regularly to keep Snapshot active. For all other accounts please sign in.

For your protection, we encourage you to add a passcode to your mobile device. Please note you can disable Snapshot at any time in settings.

How do I enable or disable Citi Mobile® Snapshot?

Simply sign in to your Citi Mobile® app and go to the settings menu on the left navigation menu. You can then enable or disable Citi Mobile® Snapshot.

What is the One-Time PIN (OTP)?

The One-Time PIN is a unique, single use PIN which can be generated through the Citi Mobile® App, or sent as an SMS to your mobile phone.

One-Time PIN provides a stronger, smarter method for authenticating your online transactions so you can have peace of mind when banking online.

What is the Mobile One-Time PIN (OTP)?

Once you register for a Mobile OTP, it locks your device to your account so you'll never be asked to enter an OTP when banking through the mobile app.

If banking through a web browser, this feature allows you to generate an offline OTP. It is free to use internationally as no network coverage or internet connection is required to generate an offline OTP.

What if I haven't received my OTP via SMS?

If you don't receive your OTP via SMS, you can generate another OTP from "Regenerate SMS OTP" link. Alternatively you can also generate an OTP using the Citi Mobile® App.

If you are having trouble receiving the OTP via SMS please ensure we have your most up-to-date mobile number on file. You can check this by logging into Citibank Online and navigating to Services under My Profile.

Can I receive an OTP via SMS when travelling overseas?

Yes, you can receive an OTP via SMS when travelling overseas. Please ensure your phone is activated for international roaming. Alternatively, you can avoid the need to receive an OTP via SMS each time when using the mobile app by registering for a Mobile OTP.

Citibank Mobile
Mobile Wallets

Pay here. Pay there. Pay almost anywhere1.

With Citi and Samsung Pay, you can now pay with your phone.

  • Step 1

    Swipe up on your device

    Step 1
  • Step 2

    Authorise securely with your fingerprint or PIN

    Step 2
  • Step 3

    Hover your phone over the card reader

    Step 3
Eligible Devices

You can use Samsung Pay on the following Samsung devices:

  • Galaxy S6, Galaxy S6 edge (Note, these two devices only support Samsung Pay transactions made on contactless terminals)
  • Galaxy S6 edge+
  • Galaxy S7, Galaxy S7 edge
  • Galaxy Note5 phone
Set up your Citi credit card now
  • The app is now preloaded on the Galaxy S7 and S7 edge
  • Update your device to Marshmallow 6.0 to automatically have Samsung Pay loaded on your phone
  • Sign in with your Samsung Account
  • Set up your fingerprint for authentication
  • Take a photo of your credit card and enter in the remaining required details
  • Enter in the unique code sent to you via SMS

Click here for FAQs: FAQS

Important Information

1. Subject to the merchant accepting credit cards as a method of payment in their usual course of business.

eStatements

eStatements

You can quickly and easily register for eStatements through Citibank Online and reduce the amount of mail you receive in your post box. Your statements are stored securely online and available at anytime for quick reference.

eStatement Features

  • Receive your eStatement in your inbox, free, each month
  • Delivered as a secured PDF attachment-for added security
  • Access up to 7 years worth of statement history online
  • Your statements are stored securely on Citibank online
  • Download your statement in PDF format.
  • Sign on to Citibank Online and select 'My Profile' from the 'Services' menu (located in the top menu bar)
  • Select 'Statements' from the left hand menu, then click 'Register/Edit eStatement' from the available options
  • Create an eStatement Password (this password will be used each time your open your eStatement) and agree to the Terms and Conditions. Click 'Next'. Note: you must have an email address registered
  • Confirm your enrollment or update and click 'Confirm'.

*Note: Your first eStatements will be available in your next statement cycle.

Your eStatement Password gives you access to the secure PDF you'll receive as an attachment to your eStatement email. You will need to enter your default Password to access this PDF. For security purposes please make sure you update your eStatement Password by signing on to Citibank Online.

Your default Password is your date of birth in the following format DDMmmYYYY (i.e. 10Jan1990).

Your eStatement Password can be updated through Citibank Online.

  • Sign on to Citibank Online and select 'My Profile' from the 'Services' menu (located in the top menu bar)
  • Select 'Statements' from the left hand menu, then click 'Register / Edit eStatement' from the available options
  • Click 'Edit' and enter your new eStatement password. Click 'Next'
  • Confirm the update and click 'Confirm'.

It will take a maximum of 2 days for your password to update.

  • Sign on to Citibank Online and select 'My Profile' from the 'Services' menu (located in the top menu bar)
  • Select 'Update Contact Details' from the left hand menu, then select 'Update Email' from the available options
  • Click 'Edit' then update your email address. Click 'Update'
  • Then click 'Confirm' to confirm your changes.

You will need to download Adobe Reader free at get.adobe.com/reader/

Yes, you can still access up to 3 years worth of statements through Citibank Online.

If we are unable to deliver your eStatement to the email address we have registered then we'll send you an SMS notifying you that your eStatement bounced.

You can access and download your eStatements through Citibank Online. If you want your eStatement resent to your email address call us on 13 24 84.

All existing Citibank Australia customers are eligible to register for eStatements.

Yes, your eStatements will be available either as a secure, password protected PDF email attachment (delivered to your inbox), or once you have logged into Citibank Online which offers the highest level of online banking protection.

eStatements are automatically activated for all your accounts at the same time, so it is not possible to have different options for various accounts.

Your first eStatements will be available in your next statement cycle.

eStatements are delivered to your inbox or downloaded from Citibank Online in Portable Document Format (PDF). Adobe Acrobat Reader is required to view eStatements on your computer.

Yes you can view your statements online as well as save or print them. Sign on to Citibank Online and select 'View Statements' from the 'Quick Tasks' options on the right side of the screen, and select the statement and date period you would like to view.

Paying your eStatements is the same as paying your paper statement, and even more convenient with BPAY® or Funds Transfer just a few clicks away.

Citi Alerts

Citi Alerts

Citi Alerts is a great, free way, to keep track of your account activity. You can choose to receive email or SMS notifications on a range of credit card and banking account activities.

  • Sign on to Citibank Online and select 'My Profile' from the 'Services' menu (located in the top menu bar)
  • Select 'Citi Alerts' from the left hand menu, then click 'Manage Alerts' from the available options
  • Click 'Set up Alerts' and then click the '+' buttons to expand the 'Credit Card Alert' and 'Banking Account Alert' options
  • Select the Alerts you want to enrol in by clicking on the tick boxes, then select how you want them to be delivered (SMS or Email)
  • Click 'Confirm' to confirm your enrolments. Please note it will take 24 hours for your Alerts to be activated.
  • You can also call us on 13 24 84 to enrol for Citi Alerts.
Alert Description Email SMS
Credit Card Alerts
Payment Received/Posted Send me an alert when a payment to my credit card account has been received Y Y
Balance has reached 90% of total credit limit Send me an alert when I have exceeded my credit limit Y Y
Payment Due Send me an alert 7 days before my credit card bill payment is due Y Y
Statement Notification Send me an alert when my credit card statement is available to view online Y Y
Transaction Alert Send me an alert when a transaction is made that is equal to or greater than (enter value you want to set alert to trigger at) Y Y
Banking Account Alerts
Withdrawal/transaction alert Send me an alert when a withdrawal or purchase is made that is equal to or greater than (enter value you want to set alert to trigger at) Y Y
Online payment or transfer debited Send me an alert when a payment or transfer is debited from my account over (enter value you want to set alert to trigger at) Y Y
Overdrawn Alert Send me an alert when my account becomes overdrawn Y Y
Amount over $500 withdrawn Send me an alert when amounts over $500 are withdrawn from my account Y Y
Amount over $500 received Send me an alert when I receive over $500 in my account Y Y

If you don't want to receive a particular alert or alerts you have enroled for, simply sign on to Citibank Online and update your 'Citi Alerts Profile'. You can also call us on 13 24 84.

If you're travelling overseas and have international roaming then you will receive your alerts as normal.

No, Citi Alerts is a free service to all customers with a credit card or banking account.

Citi Alerts are available for all Citibank Credit Cards, Citibank Plus accounts and Citibank Ultimate Saver accounts.

The primary account holder will receive an alert to their registered email and/or mobile phone number. This service is not available for additional card holders.

If your contact details change it is important you update your email and mobile phone number to ensure you continue to receive alerts.

  • Sign on to Citibank Online and select 'My Profile' from the 'Services' menu (located in the top menu bar)
  • Select 'Update Contact Details' from the left hand menu, then select either 'Update Email' or 'Update Phone Numbers' from the available options
  • Click 'Edit' then update your details. Click 'Update'
  • Then click 'Confirm' to confirm your changes.
Security

Security

Our 2 Way SMS 24/7 service has been designed to help you keep your credit card purchases safe. It ensures a quick and easy two way communication with Citi in the event of any suspicious activity is detected when making a purchase.

  • The 2 Way SMS alert service is automatically available for all Citi credit card holders. The service will immediately notify you of any transactions deemed to be suspicious and allow you to confirm by replying to our SMS:
    • Reply 1 to confirm the transaction as Genuine
    • Reply 2 to confirm the transaction as Fraud
  • An SMS will be sent from +61 488 952 484 containing the transaction information. We will not ask for any further information other than a reply of either "1" or "2". By replying to our SMS you can confirm whether the transaction we are asking about was made by you. The cost of your reply SMS is according to the rates of your phone operator.
  • To benefit from this service please ensure you have provided us with your current mobile phone number. Updating your contact details is easy at Citibank Online. Visit Citibank.com.au/updateme to watch our demonstration video.

Variants of the DYRE malware continue to target online banking customers worldwide.

DYRE, also known as Dryeza, is a malicious program used by cybercriminals to steal online banking credentials and perform fraudulent transactions. Dyre is usually spread by phishing emails containing attachments or hyperlinks that, once opened, can exploit your computer's existing security flaws to install the malware. Once installed, DYRE can redirect websites through servers operated by criminals, allowing them to capture and alter data in real time.

Signs of a DYRE infection include:

  • Repeated request for User ID, Password and/or One-Time PIN (OTP)
  • Changes in the appearance or procedures of online banking
  • Delays and persistent "loading" screens.

Citi recommends customers remain alert for malware threats and review our Online Security Tips.

Customers who notice unusual behaviour in their online banking or believe their computer may be infected should immediately contact Citi's 24-hour CitiPhone helpdesk on 13 24 84 or +61 2 8225 0615 if you are overseas.

Citibank feels strongly about online security.

One-Time PIN (OTP) security solution adds to the security of your account. All major transactions including adding payee and transacting will require an OTP.

You can receive an OTP as an SMS or generate one using a hardware token or Mobile OTP function on the Citi Mobile® app.

Visit citibank.com.au/otp to find out more.

It's a code that we'll SMS to you to authorise transactions in Citibank Online.

OTP provides stronger authentication so you can bank online knowing your personal information is protected.

To be able to transact in Citibank Online, we'll need to have your latest mobile number updated with us.

Please sign on to Citibank Online and update our mobile phone details by selecting 'Update Contact Details' from My Profile section under the Services menu.

Alternatively, call us on 13 24 84 (or +61 2 8225 0615 if calling from overseas) and we'll update it for you.

Visit citibank.com.au/otp to find out more.

The OAC is a security feature of Citibank Online that provides added protection when adding a new payee. Should someone gain unauthorised access to your account and attempt to add a new payee, they will not be able to setup a payee and transfer any money out of the account. With the OAC you are protected from online fraud.

Customer Alert:

Beware of suspicious telephone calls. Citibank won't contact you by phone with the offer of a preapproved credit card. If you receive a phone call from someone offering you a preapproved Citibank credit card - on the basis you supply them with personal information such as drivers licence, address details, income details - report it to the police or contact Citibank on 13 24 84.

Protect your identity by keeping your personal data in the right hands. For more information view the Australian Bankers Association fact sheet on protecting your identity.

Tips to "Spot" and "Avoid" Scams

Before Logging On to Citibank Online

  • It is important you protect your computer and information with some easy-to-use tools such as firewall programs, email filters, anti-virus software and spyware filters.
  • Review your account statements as soon as you receive them and notify Citibank immediately of any unauthorised transactions.
  • Always type www.citibank.com.au into your browser when signing on to Citibank Online.

While Logged On to Citibank Online

  • Citi emails may contain links to the Citibank website. Please ensure the mail is from Citi prior to clicking on any links.
  • Keep your ATM PIN secure and never disclose it to anyone
  • Do not select an easily identifiable ATM PIN like 1111, 1234 or dates of birth
  • Before submitting information through a website, look for the "padlock" icon on your browser's status bar or that the website address starts with "https://" and not just "http://"- when such security details are present, your information is in a secured session
  • Contact CitiPhone immediately on 13 24 84 (+61 2 8225 0615 if calling from overseas) if you notice a discrepancy in the date and time of your last sign in. This information is found at the top of the "My Home" page after you login to Citibank Online
  • Misspelled words either in the email message or within the website may signal a potential scam
  • Always exit Citibank Online by clicking on the "sign-off" option, do not just close your browser
  • Report all suspicious emails by forwarding them as an attachment to Citibank: spoof@citicorp.com - for further investigation and action
  • If you suspect your account has been compromised in any way, call CitiPhone immediately on 13 24 84 (+61 2 8225 0615 if calling from overseas).

Customers should understand that Citibank will never send emails to customers to verify personal and/or account information.

It is important you disregard and report emails which:

  • Request any customer information - including your ATM PIN or account details. Therefore, customers should not reply to emails that request such information
  • Advise you to contact a phone number to verify your card or account details. Always call CitiPhone on
    13 24 84 (+61 2 8225 0615 if calling from overseas)
  • Send emails to customers instructing them to login or apply for a product via a link in an email. Therefore customers should not click on such links.
  • Install up to date anti-virus software on your computer to safeguard against viruses being downloaded onto your system
  • Use a personal firewall to prevent unauthorised access to your computer
  • Use an up to date operating system (such as Microsoft Windows XP) and Internet browsing software
  • Learn more about software and browser requirements to effectively protect your computer.
  • Change your Citibank ATM PIN on a regular basis
  • Never disclose your ATM PIN to anyone, not even to a Citibank representative
  • Be careful when using public or shared computers, and check if they use up to date anti-virus software and firewalls
  • Contact CitiPhone immediately on 13 24 84 (+61 2 8225 0615 if calling from overseas) if you suspect your personal or account data has been compromised.

How Citibank is protecting you

Citibank is committed to providing a secure banking environment for our customers. Citibank uses the latest technology and systems to deliver a range of security initiatives as part of an ongoing program to enhance the security of our online banking website.

  • All communication sent from your computer to our secure systems is encrypted to ensure the confidentiality of all data sent and received
  • A digital certificate (found by clicking on the Padlock Icon in the Status Bar at the foot of the page ) is used to verify the identity and authenticity of Citibank's websites
  • Immediately upon signing in to Citibank Online, the "My Home" page details the date and time of your last sign in. Contact CitiPhone immediately on 13 24 84 (+61 2 8225 0615 if calling from overseas) if you notice a discrepancy in the date and time of your last sign in
  • A security feature unique to Citibank is the Online Authorisation Code which provides added protection when performing third party funds transfers
  • The Citibank Online website is constantly monitored by dedicated personnel 24 hours a day who review the website to identify opportunities to enhance the site's security and to maintain all the internet banking services available for our customers
  • Citibank customers are able to contact CitiPhone 24 hours a day, seven days a week for assistance with any queries.

If you believe your account has been compromised in any way, call CitiPhone immediately on 13 24 84
(+61 2 8225 0615 if calling from overseas)

For more information the following websites are also available:

Email fraud - spoof (also known as phishing or hoax)

A spoof website is one that mimics a popular company's website to lure one into disclosing confidential information. To make spoof sites seem legitimate, thieves use the names, logos, graphics and even code of the real company's site.

Although they can be difficult to spot, these sites generally ask you to click a link to a spoof website and request you provide, update or confirm sensitive personal information. As bait, they may allude to an urgent or threatening condition concerning your account.

Signs of a spoof email:

  • There may be a sense of urgency. Example: Your account will be closed or temporarily suspended or you will be charged a fee if you do not respond
  • Advise customers to contact a phone number to verify your card or account details
  • There are embedded links that look legitimate because they contain all or part of a genuine company's name. These links may take you to spoof sites that ask you to enter, confirm or update sensitive personal information
  • There may be obvious spelling errors. These errors enable spoof emails to avoid the spam filters that internet service providers use.

If you've received one of these emails, please forward it to spoof@citicorp.com. As email spoofs continuously evolve, providing us with examples will help our ongoing investigations. Email spoofs can continually evolve, and even slight variations, like differences in the embedded links, will aide our investigations.

Customers should understand that Citibank will never send emails to customers to verify confidential, personal or account information.

If you believe your account has been compromised in any way, call CitiPhone immediately on 13 24 84
(+61 2 8225 0615 if calling from overseas)

For more information the following websites are also available:

Online Authorisation Code

The OAC is a security feature which ensures that, should someone gain unauthorised access to your account, they will not be able to set up a payee and transfer any money out of the account. The OAC provides enhanced security to protect you from online fraud.

Before you transfer funds to any new payee, you will need to add the payee to your list, obtain the OAC and then activate the payee. This only needs to be done once for each new payee. The OAC obtained for each payee added, will be different every time.

You need to use the OAC to activate the payee, if you wish to transfer funds for the first time to any of the payees below:

  • Another Citibank customer
  • An account at another bank
  • A Citibank account overseas.

Once you have added a new payee, you will need to activate this payee by following any of the processes outlined below:

Email You will receive an email from Citibank containing the OAC. Use the OAC sent within the email to activate the new payee on Citibank Online.
Letter You will receive a letter at your current mailing address with the OAC. Use the OAC sent within the letter to activate the new payee on Citibank Online.
CitiPhone You can contact CitiPhone at
13 24 84.
A Customer Service Officer will activate your new payee.

When you receive your OAC through email or letter, you will need to activate the payee before you can transfer any funds.

  • To activate the payee, select the "Activate Payee" link located within Transfer Funds at Citibank Online.
  • Enter the OAC supplied, for the payee you wish to activate.
  • You may now begin to transfer funds to the activated payee.

In summary, the process for setting up a new payee for Citibank and other fund transfers will be as follows:

Step 1 Step 2 Step 3 Step 4
Set up the payee within the 'Funds Transfer' section of Citibank Online. The Online Authorisation Code will now be sent to you via email or letter. Activate the payee using the Online Authorisation Code at Citibank Online or contact CitiPhone. The payee is activated, you can now begin to transfer funds.

No. You will not have to activate Bill Payees with OAC.

No. New payees need to be activated with OAC once only. Once activated, you can make transfers to that payee as you require.

The OAC expires in 15 days and the payee is deleted if not activated during this time. So once set up, the payee should be activated promptly.

If you lose the OAC, you will need to delete the payee or call CitiPhone.

The OAC will be delivered immediately to your e-mail so that you can activate your payee and transfer funds straight away. If you do not receive the OAC by e-mail contact CitiPhone to have your payee activated without delay. CitiPhone will activate your payee and will confirm your current email address for future reference.

If you have changed your email or mailing address with Citibank recently, you may not have received the OAC through email or letter. You will need to contact CitiPhone on 13 24 84, to activate your new payee.

You can also update your current email and mailing address at www.citibank.com.au. Sign on to Citibank Online, select Change My Contact Details and enter your new details.

Citibank customers can now receive Online Authorisation Codes on all international mobile numbers when setting up payees, optimised for the following 13 countries: China, Hong Kong, India, Indonesia, Japan, Korea, Philippines, Singapore, Taiwan, Thailand, UK, US, Vietnam.

Simply update your contact number with the country code (without the + sign) and your mobile number (with or without the first 0) for example: 61 0418 888 888 or 61 418 888 888.

Online Security

Your Questions

If you receive a suspicious email that appears to have been sent by Citibank, contact CitiPhone immediately on 13 24 84 (+61 2 8225 0615 if calling from overseas). Forward all suspicious emails as an attachment to spoof@citicorp.com for further investigation and action.

You can verify that you are communicating with a genuine financial institution by examining the website certificate during a secure session. This will verify the identity of the specific website you are accessing as well as validate that the site is secure and genuine. It also ensures that no other website can assume the identity of the original secure site. Please refer to your internet browser's documentation for instructions on how to view a certificate. Always ensure that you are using a secure website when submitting credit card or other sensitive information. To make sure you are on a secure web server, check the beginning of the website address in your browser's address bar - it should read https://, rather than just http://.

Report the theft of information to Citibank by contacting CitiPhone as quickly as possible on 13 24 84
(+61 2 8225 0615
if calling from overseas).

Web browsers use standard security protocols like Secure Socket Layer (SSL), and Secure Hyper Text Transfer Protocol (S-HTTP) to enable private information to be transmitted safely over the Internet. When you visit a website with the SSL protocol, a secure connection is created between your computer and the website server you are visiting. Once this connection is established, you can transmit any amount of information to the web server safely. In contrast, the S-HTTP is designed to transmit individual messages securely.

For most web browsers such as Microsoft Internet Explorer and Netscape Navigator, a secure, encrypted session will be indicated by a closed padlock or an unbroken key icon that appears in the lower left or right hand corner of the browser window. You should also check the address bar of your browser. If the website address starts with "https://" rather than the standard "http://" then the session is secure.

Some phishing attacks use viruses and/or Trojans to install programs called "key loggers" onto your computer. These programs capture and send out any information that you type to the phisher, including account numbers, usernames and passwords. In this case, you should:

  • Install and/or update anti-virus and personal firewall software
  • Update all virus definitions and perform a full scan
  • Confirm every connection your firewall allows.

Digital certificates are issued by extensively audited and controlled certification authorities to authenticate a website or elements of websites. The certificate identifies the originator of the site and verifies that it has not been tampered with. When your web browser is presented with a certificate, it will check to see if a legitimate certification authority issued the certificate. If there is a match, your session will continue. Otherwise, your browser will issue a warning, and your safest action is to cancel your activity.

If a secure session is established and the information is encrypted during transmission, then others will not be able to view your information. However, you should be aware that some web browsers will store information on your computer even after you are finished conducting your online activities; this is called caching. Therefore, you should close your browser once you are finished using the Internet, particularly if you visit secure sites to conduct financial transactions, check account balances or view any other information that you regard as private and confidential.

Email sent over the Internet is generally not secure unless it is encrypted. In reality, most email programs currently do not have this capability. As most email transmissions are not secure, you should never send any personal or financial information, such as your credit card number, over email.

For more information the following websites are also available:

Supported Browsers

You are recommended to use supported and updated browsers to ensure that your internet banking is secure.

Web Browsers / OS: Windows Mac OSX iOS Android
8.1 8 7 Vista XP 10.10 10.9 10.8 7.1.2 7 4.1.2
Internet Explorer 11 X X
Internet Explorer 10 X X
Internet Explorer 9 X X
Internet Explorer 8 X X X
Chrome 35 X X X X X
Chrome 32 X X X X X
Chrome 31 X X X X X
Firefox 33 X X
Firefox 30 X X X
Firefox 28 X
Firefox 26 X X X X
Firefox 25 X X X X
Safari 8.0 X
Safari 7.0 X
Opera 12 X X
Opera 10 X X X X
Tablet Local Browser X X X X
(Samsung Galaxy Note 10.1)
X
(Kindle Fire HD)

You can download a new browser from:

  • Microsoft Internet Explorer™
    http://www.microsoft.com/windows/ie/downloads/default.mspx
  • Google Chrome
    http://www.google.com/chrome
  • Mozilla Firefox
    http://www.mozilla.org/products/firefox
  • Safari
    http://www.apple.com/safari/download
  • Opera
    http://www.opera.com/computer/windows

NOTE: We do not recommend that you download beta versions, since they are experimental and may undergo significant changes before they're released. Please only download the above recommended versions.

If you are not ready to upgrade your browser, or you do not use one of these operating systems, you can still visit our site. However, should the browser be rejected, you will need to upgrade your browser from the recommended links above and they can be usually downloaded for free from the company's web site stated above.

How can I tell which browser version I am using?

For Windows Users:

  • Microsoft® Internet Explorer™ - Menu > Help > About Internet Explorer
  • Mozilla Firefox - Menu > Help > About Mozilla Firefox
  • Google Chrome - Wrench icon, top right corner > About Google Chrome

For Mac Users:

  • Safari - Safari > About Safari
  • It's that quick to BPAY your bills with Citibank.
  • Switch to eStatement.