Online Services

Citibank Online Services is your first point of call for all online banking questions. Streamline your online banking today with these useful tools, links and handy how-to demo videos.

What can we help you with today?

  • Getting Started
  • Tips & Tools
Getting Started

Citibank Online Banking

Register for online banking today in a few easy steps. All you need is your new card and your mobile phone.

Citi Mobile App® banking

Learn about the convenience of banking on the go.

Citibank Online Security

We are committed to providing a secure banking environment to all customers. Find out how we protect you and how to protect yourself.

Mobile Wallets

Turn your smartphone into a mobile wallet for a more convenient way to pay with SamsungPay and CitiPay for Android devices.

Citi Alerts

Stay on top of your bank and credit card account activity with free updates sent to you via email, SMS or push notifications. Learn more or set up your alerts today.

Manage Accounts

Payments & Transfers

Transfer money to friends around the corner or family on the other side of the world. Learn how

Australia's New Payment Platform (NPP) >

Travelling overseas

What to do before you travel overseas, to help keep your card safe and ensure convenient banking whilst travelling.

eStatements & eNotices

View, save or print your statements when you need to. They are stored securely online and available at anytime for quick reference. Learn more

My Offers

View promotional offers available to you, from special rate Balance Transfers and Fixed Payment Options offers.

Manage contact details

Update your contact details and communication preferences quick and easy.

Citi Benefits

As a Citi customer, you are entitled to a range of exclusive benefits.

Additional Card

Apply for an additional card. It's a convenient way to ensure your loved ones have access to your funds when they need it.

Global Accounts

Manage your accounts in multiple countries, anytime, anywhere with Citi's Global View of Accounts.

Report card lost or stolen

If your card is lost or stolen, please contact one of our Customer Service Officers as soon as possible, at any time, via 13 24 8413 24 84 or +61 2 8225 0615+61 2 8225 0615 (if you are calling from overseas).

Tips & Tools

Manage your application

Managing your Citi application couldn't be easier. Complete an unfinished application, submit your supporting documents or track the status of your application.

Savings & Budget Tools

We understand that personal finances can get complicated, so here are a few easy to use tools to help you budget and save.

Forgot your Password or User ID?

Forgot your Online Banking Password or User ID? Reset your login details here

Foreign Currency Rates

Get daily foreign exchange rates for the Australian Dollar against 15 currencies including the US Dollar, Singapore Dollar, Great British Pound, and more.

Online Banking Demo Videos

Discover the benefits and features of banking with Citibank Online and Citi Mobile®

Useful Forms and Links

View all our application forms and more information on rates, terms & conditions and much more.


Top Tips and Insights from Citi to help you manage your finances.

Help & Support

Search through our top frequently asked questions for all the help you need.

Supported Browsers

We recommend that you always use supported browsers and operating systems to ensure your online banking is secure.

Download the Citi Mobile® App here:
Online Banking Demo Videos
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