Please select the product you have recently applied for, and would like to check the application status of:
Once you have received your application ID, the next step is to verify your identity and income details. Please send us a copy of your:
1. Driver's Licence or proof of address (e.g. most recent electricity bill or utility bill)
2. Australian passport (if you have an Overseas passport, please also provide a copy of your visa) or Medicare Card (without interim or reciprocal health care) to confirm residency
3. Please also provide a copy of the following documents according to your type of income:
The documents above are the most commonly used, but if you don't have access to the documents mentioned above, there are some alternatives we can offer you. Please visit the Credit Card section and click How to Apply for a full list of documents for each employment type.
Please send documents, together with your name and application ID to:
|Fax:||1300 301 304|
|Post:||Citibank Credit Cards, GPO Box 1625, Sydney NSW 2001|
You should be aware that email is not a secure communications channel. Should you choose to send us information by email, we recommend that you encrypt the information using an encryption program that's compatible with the encryption programs used by us. We can support files encrypted with Winzip or SecureZip. You'll then need to contact us and advise the password used to encrypt your files. Just call 13 24 84 to advise us of the password. Please don't email the password to us. Should you choose to send us unencrypted information you do so at your own risk. We accept no liability should the information that you send to us be intercepted by a third party. If you wish to proceed and email us your documents, the email address is - email@example.com.