- Travelling Overseas
For your convenience, you no longer need to contact Citi to advise us of your travel plans. In the event any of your transactions are detected as irregular activity, we will endeavour to contact you as soon as possible via text or voice call using the mobile number we have on file to discuss the situation.
Ensure we have your overseas mobile number.
There are inherent risks to using your card overseas such as card theft and skimming, to protect your account security, we will temporarily suspend your account if you are not contactable and your account will remain blocked until we have contacted you. To minimise any inconvenience, it is important that you ensure we have your correct mobile number that you will be using whilst overseas.
You can update your mobile number by logging onto Citibank Online, click Services > My Profile > Update Contact Details > Update Phone Numbers.
Check your card
Check your card expiry date - If your card is due to expire or it will expire when you are overseas and you haven not received your new card please contact us and our Customer Service Officers can assist.
Know your PIN - Just like in Australia many overseas countries will require a PIN when using your card to make purchases. Click here to view quick demo on how to change your PIN to one you will remember.
Citi Mobile Token
Simply download the Citi Mobile® App on your mobile device, activate the Citi Mobile® Token and set up your 4-digit passcode. This allows you to generate an offline
One-Time PIN (OTP) through your mobile device, to use when banking on Citibank Online, anywhere in the world. Learn more at citibank.com.au/otp
Please note that generating a One-Time PIN offline with the Citi Mobile® App will not work if you have changed the time and date on your device manually. We recommend updating these on your device by selecting Settings > General > Date & Time and turning on Automatic date and time or by changing your time zone to your new location.
Set up Easi-Pay
Set up Easi-Pay which will ensure your minimum repayments or full closing balance are made by the due date each month. You can keep this service when you come back too. Click here to set up Easi-Pay today.
More travel tips
Check out smarttraveller.com.au - This Government website has handy travel tips, advice and all the latest travel advisory warnings.