For all the great places you'll travel to. For the kids you'll have one day. The home you'll buy. The business you might start. For all things in life both planned and unplanned. Citi Priority is here to help you invest in your fantastic life.
TOTALLY PERSONAL SERVICE
Don't like calling automated call centers or listening to a computerised voice? We get it. So we're giving you access to a team of personal bankers who are real people and can be contacted at your convenience1. Email or call to discuss your financial matters. Also at your service is a panel of specialists that can provide the latest investment opportunities for home loans, managed funds, insurance and FX. Whatever you need, you'll get priority treatment when you call our devoted team of personal bankers.
Terms and conditions apply. Please refer to important information.
A GREAT RANGE OF COMPETITIVE PRODUCTS & SERVICES
We have lots of products but you're not going to need every single one. And since everyone's life and goals are different, you can link your goals to the products that will fit your plans the most. You can choose from a suite of products including investments, credit cards, loans, home loans, and insurance protection depending on your priorities. It is really like personal banking a la carte.
EVERYDAY BANKING THAT'S INCREDIBLY SIMPLE
Want clear, easy-to-complete forms for all your banking products? Done.
Want to open an account online? Done.
Want easy-to-understand product info? Yep.
How about all that in a language that is less banky, more transparent and more human? You got it.
BANKING ABROAD MADE EASY
You're worldly and so are we. Check this out.
Citi can provide assistance with your account opening before you even leave your home3.
Transfer between Citi accounts globally and instantly4.
Get emergency cash when you need it5.
Access your cash at over 22,000 ATMs worldwide.
Citi World Privileges lets you shop and dine like a local with over 4,000 exclusive offers.
Basically, we are here to help you make your adventures easier.
Terms and conditions apply. Please refer to important information.
How do I become a Citi Priority customer?
Citi Priority status is awarded to clients with $75,000 or more deposited or invested through Citibank. To get started, talk to a Personal Banker today.
How is my Total Relationship Balance calculated?
Your Total Relationship Balance is calculated based on the following criteria:
(i) the average monthly balance of your savings and deposits accounts; and/or
(ii) the average monthly value of your investments
When will I get my debit card? Is it ready to use right away?
Your debit card is issued once your account is opened6 . Activating your card is easy. Simply log on to Citibank Online, and select 'My Profile', and then 'Card Activation'.
How do I set my ATM PIN?
You can set up your ATM pin by signing into Citibank Online. Click here to watch how easy it is.
How do I activate my telephone PIN (T-PIN)?
To set up or change your TPIN please contact 13 24 84. You can also change your TPIN through our self-service menus.
How do I deposit money into my account?
- Log in to Citibank Online to set up a deposit/funds transfer to your Citibank account regularly
- Visit any Citibank branch during banking hours to deposit either cash or cheques7
- Visit any Australia Post retail outlets that display the Bank@Post™ sign to deposit cash or cheques7. Terms & Conditions apply.
How do I register for Citibank Online banking?
- Account Number
- Debit Card Number or Internet Access Number
- One Time Pin (OTP) which will be sent via SMS to your registered mobile number http://www.citibank.com.au/aus/static/register_now.htm
What are the service fee and charges associated with my Citibank account?
To view the full list of charges, click here.
Where do I download the Citi mobile app?
Contact us to find out more.
This is general advice only and was prepared without taking into account your objectives, financial situation or needs. You should consider if the advice is appropriate for your situation. We recommend you seek professional advice on your personal circumstances before acting on the information contained in this material. Please note some products are not available to US persons and may not be available in all jurisdictions. You should read the Product Disclosure Statements (PDS) or Terms and Conditions, available online or from a Citibank branch before you make an investment decision. Investments are subject to risk, including possible delays in repayment, loss of income and principal and may decrease in value as well as increase in value. Investors investing in funds denominated in non-local currency should be aware of the risk of exchange rate fluctuations that may cause a loss of principal. Investments are not a deposit with, liability of, or guaranteed by Citigroup Pty Limited (Citibank), Citibank N.A., Citigroup Inc., nor their related entities.
Offshore Wealth Services
Citi Priority Australian services are available to Australian residents only. If you happen to relocate outside of Australia there may be restrictions in our ability to provide Australian products and services while you reside outside of Australia.
Totally Personal Service
1Team of personal bankers are during available business hours 9am to 5pm AEST. Outside of business hours AEST, limited services will be provided by CitiPhone Hotline.
A Great Range Of Competitive Products & Services
2Range of investment products available to Citi Priority customers excludes bonds and wholesale products.
3Remote account opening is available to the UK, US, Hong Kong and Singapore from Australia.
4Citibank Global Transfers is available from Citibank Australia to eligible Citibank accounts in selected countries/destinations. Daily transfer limit applies. Funds are converted to the destination account currency at the exchange rate specified to you on Citibank Online before you confirm your transaction. This exchange rate includes a commission for the conversion service. Subject to local regulations; transfers will normally reach destination account immediately, but in some cases may take 24 hours.
5Emergency cash: If you ever misplace your wallet or get caught in a bind while travelling, you may be able to access your money at a Citibank branch. Available in selected countries. Withdrawal limits/transaction fees vary based on country.
6If you have already been issued with a debit card or require more than one signatory to operate your account, a debit card will not be issued.
7Cash deposits and deposits from any source outside of Australia are not permitted for your Citibank Online Saver account.