- Terms and Conditions
Citi website, Citi Online and mobile app terms
National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) ("NAB") is the credit provider and issuer of Citi branded financial and credit products. NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) ("Citi") and has appointed Citi to distribute and assist to administer the products.
Please read these terms and conditions carefully. By accessing this website www.citibank.com.au, including any of the webpages located at that domain name ("Website"), Citi Online and/or the Citi Mobile® application (together the "Digital Services"), you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access the Digital Services. These terms and conditions apply to your use of the Digital Services together with any additional terms and conditions for Citi-branded financial and credit products offered by NAB that may be relevant to you. These terms and conditions should be read in conjunction with the terms and conditions applying to those financial and credit products offered by NAB and those terms and conditions will prevail to the extent of any inconsistency (including in relation to the exercise of any rights or discretions that are also governed by those terms and conditions).
NAB and Citi do not endorse the use of cloud based financial management software providers and you must not disclose any Digital Services login details to such providers. NAB and Citi shall have no liability for any losses arising as a consequence of your use of such services.
The Digital Services, are the property of Citi, a member of the Citigroup global financial group headed by Citigroup, Inc., incorporated in the US. Citi operates this Website on behalf of NAB.
Copyright in the information and material displayed on the Digital Services, and in their arrangement ("Material"), is owned by NAB unless otherwise indicated. You may download a single copy of the Material and where necessary for reference purposes, keep a temporary copy in your computer's cache and make a single hard copy of the Material. You may make such other use of the Material as is otherwise expressly authorised on the Digital Services. Unauthorised use of the Material may violate copyright laws.
"Citi", "Citibank", "Citigroup", the Arc design and all similar trade marks and derivations thereof are used temporarily under licence by NAB from Citigroup Inc. and related group entities.
iPhone, Touch ID and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries.
Nothing displayed in the Digital Services should be interpreted as granting any rights to use or distribute any names, logos, trademarks or service marks without the express written agreement of Citigroup Inc. or Apple (as applicable).
Use of the Material
The Material and the terms, conditions, and descriptions that appear on the Digital Services, are subject to change. Unauthorised use of Citi websites and systems including but not limited to unauthorised entry into Citi systems, misuse of passwords, or misuse of any information or material posted on a website is strictly prohibited. NAB may terminate this agreement and NAB or Citi may suspend or terminate your access to the Digital Services at any time without notice, acting reasonably. For example, NAB may do so to prevent potential fraud or scam activity, a potential breach of law, or to protect NAB's systems, or where it is reasonably necessary to protect you or NAB from suffering financial loss. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final determination by NAB and/or its affiliates. If your access to the Digital Services is suspended or terminated you may receive error messages when you attempt to access the Digital Services (but it may not be the only reason you receive error messages). Please refer to the Contact Us page (https://www1.citibank.com.au/contact-us) if you need to speak to us about whether your access has been suspended or terminated.
The provision of the Material to you is subject to the reliability and availability of third party service providers, including software providers and network service providers. NAB and Citi will not be liable for any direct or indirect loss suffered by you as a result of reduced service levels caused by a third party, except where this is caused by NAB or Citi's fraud, negligence or misconduct. The Material may be unavailable from time to time and temporary service interruptions may occur. In the event you need to access the Material while it is unavailable, please refer to the Contact Us page (https://www1.citibank.com.au/contact-us) for alternate options.
Changes to the Material and these terms and conditions
NAB can make changes to these Terms and Conditions and the Material at any time.
NAB will try to provide you with prior notice of any changes, however there may be certain circumstances where this is not possible, for example where we need to immediately restore or maintain the security of NAB's systems, or where we need to prevent criminal or scam activity or fraud.
NAB will notify you of changes to these Terms and Conditions and/or the Material by alerting you when you next access the Digital Services.
The Material, including text, graphics, links or other items on the Digital Services, are provided "as is", "as available". To the extent permitted by law NAB and Citi expressly disclaim liability for errors or omissions in the Material which are beyond their reasonable control. Except for warranties which cannot be excluded at law, no warranty of any kind, implied, express or statutory including but not limited to the warranties of non-infringement of third party rights, title and freedom from computer virus, is given in conjunction with the Digital Services, and the Material.
Limitation of liability
To the extent permitted by law (or its own fraud, negligence or misconduct), neither NAB nor Citi will be liable for any loss or damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with the Digital Services or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if NAB or Citi, or their representatives, are advised of the possibility of such damages, losses or expenses. To the extent permitted by law, liability under any condition or warranty which cannot be legally excluded is limited at NAB’s option to replacement or resupply of goods or services or payment for the same.
The Digital Services are not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation.
Fingerprint Authentication/Touch ID or Face ID (For mobile app)
Depending on your device, you may be able to use biometric authentication technology on your device, for example, Fingerprint Authentication/Touch ID or Face ID, and access the Citi Mobile® App using your fingerprint or facial data which is stored on your device instead of your Password.
Activating Fingerprint Authentication/Touch ID or Face ID for the Citi Mobile® App would allow any fingerprint or facial data stored on your device, now or in the future, to be used to access your Citi Mobile® App, and consequently view your NAB accounts and effect transactions. Accordingly, you must not activate Fingerprint Authentication/Touch ID or Face ID for the Citi Mobile® App if you have any other person's fingerprint or facial data stored on your device.
Should you, despite the warning above, activate Fingerprint Authentication/Touch ID or Face ID for your Citi Mobile® App even though you have someone else's fingerprint or facial data stored on your device, transactions effected using any of the fingerprint(s) or facial data stored on the device will be considered as authorized by you and you will be responsible for them.
Please note that Fingerprint Authentication/Touch ID or Face ID functionalities are provided and operated on a mobile device level only. Citi Mobile® App does not collect and/or store your biometric data, nor does it have access to the biometric data, which is stored and encrypted on your mobile device. The Citi Mobile® App simply receives confirmation from your mobile device that the Fingerprint Authentication/Touch ID or Face ID used to access the Citi Mobile® App matches what is stored on your device and whether there have been any changes since your last login, in which case you will need to either re-enable it by a one-time sign in using password or to keep it disabled.
Certain sections or pages on the Digital Services may contain separate terms and conditions, which are in addition to these terms and conditions. In the event of a conflict, the additional terms and conditions will govern those sections or pages.
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia.
Disclaimer – Individuals resident in the EU, EEA, Switzerland, Guernsey, Jersey, Monaco, San Marino, Vatican, The Isle of Man and the UK.
The products and services mentioned in the Digital Services are not offered to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey, Jersey, Monaco, San Marino, Vatican, The Isle of Man or the UK. The Digital Services are not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals.
NAB Headquarters: NAB, 800 Bourke Street, Docklands, Melbourne, Victoria 3008, Australia