| Manage your accounts |
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| Citibank Online |
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| CitiPhone Banking |
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| ATM and EFTPOS network |
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| International services |
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| Citibank Online - Getting Started |
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| What do I need to sign on to Citibank Online for the first time? |
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- All you need is:
- An active Citibank account
- Your 16-digit Citicard or Citibank Credit Card number
- Your four-digit ATM PIN (Personal Identification Number)
- Your account number
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| How do I sign on? |
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| You need to set up your User ID, Password and Security Questions.Check out our online demo that will take you through the simple steps to register |
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| Step 1 of 2 |
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- Click the sign on option on the left hand side of this screen
- Select the 'First time here?' button.
- Enter your 16-digit Citicard or Citibank Credit Card number
- Use your mouse to select your four-digit ATM PIN from our onscreen keypad
- Enter your account number and press continue (Note: For credit card accounts this is the same as your credit card number)
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| Step 2 of 2 |
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- Please create a User ID
- Create a password
- Re-enter your password
- Then select your Security questions and complete your answers
- Re-enter your answers
- You are now finished and can link straight through to carry out your internet banking transactions.
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| How do I sign on every time after this set up? |
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| All you need is your unique User ID, Password and the answer to one Security Question |
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- Check out our online demo that will take you through the simple steps to register.
- Click the sign on option on the left hand side of this screen
- Enter your User ID and Password
- Answer your randomly selected Security Question
- You will be directed to 'My Home' and you can carry out your transactions.
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| Need a PIN? |
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| To create a User ID & Password to access Citibank Online and ATM PIN is required. This was sent when you opened your account. |
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| If you have forgotten or misplaced your PIN, contact CitiPhone on 13 24 84 (+61 2 8225 0615 if calling from overseas) available 24 hours a day, seven days a week to request a new ATM PIN. |
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| Recommended software and browser requirements |
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- We recommend you use a PC and Internet connection with the following minimum requirements to ensure a secure Internet Banking session.
- Ensure you are using up-to-date operating system and browser software. Visit the Windows Update site to update a PC running on Windows
- Install up-to-date anti-virus software, ad/spyware scanner and a firewall on your computer. For more advice please visit our online security tips page
- Browser requirements are listed below. Please note that some Macintosh users may experience difficulties using our website
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| Recommended browser and operating systems |
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| Recommended Requirements |
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| Aside from commonly used browser plug-ins such as Adobe Reader there is no special software required to use Citibank Online. We have tested a number of operating system and browser combinations and the following combinations are recommended: |
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| Operating System |
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WIN XP |
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MAC OS X |
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| Internet Explorer |
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Version 6.0 |
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NA |
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| Safari |
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NA |
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Version 1.2 |
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| Our tests have shown that Citibank Online will also work with the following: |
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| Operating System |
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WIN XP |
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WIN 2K |
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WIN ME |
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MAC OS X |
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| Internet Explorer |
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Version 6.0 |
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Version 5.5
Version 6.0 |
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Version 5.5 |
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NA |
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| Safari |
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Version 1.2 |
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NA |
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NA |
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Version 1.2 |
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| Firefox Morzilla |
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Version 1.0.5 |
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Version 1.0.5 |
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NA |
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Version 1.0.5 |
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| Testing of Operating System and Browser combinations is carried out on a best endeavours basis. Citibank cannot guarantee that the abovementioned combinations will work in every situation as there are many variables such as browser plug-ins/overlays, anti-virus software, security and other patches to operating systems/browsers which cannot be tested in every single combination. |
