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Eligible Transaction:
Eligible Transaction means any purchase excluding (but not limited to) Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign currency and travellers cheques, transactions made in operating a business, payments to other Citi accounts, bank fees and charges such as interest and ATM charges, transactions made using Points and government related transactions. Government related transactions include transactions with government or semi-government entities, or relating to services provided by or in connection with government (for example but not limited to transactions made at Australia Post, payments to the Australian Taxation Office, council rates, motor registries, tolls, parking stations and meters, fares on public transport, fines and court related costs). Please note that whether or not a transaction is an Eligible Transaction will be determined based on information provided either by the merchant or the relevant financial institution (including information about the type of business conducted by the merchant). This means that, for example, spend with certain merchants may be characterised as spend with a government related entity and therefore not an Eligible Transaction, even if that merchant is not in fact a government related entity.

Meet your new Citi Mastercard.

Meet your new Citi Mastercard.

Upon the expiry date of your current Citi credit card, your renewal card will be a Mastercard.*

Learn more about the Mastercard benefits you will have access to, while still enjoying the current card benefits provided by Citi including the Citibank Dining Program1 and Citi World Privileges.2 Any annual fees, interest rates, access to Reward Programs3 and complimentary insurances4 associated with your card will continue.

Select your product tab at the top of this page to learn more about your Citi card.

What continues with your card?

Card benefits provided by Citi
Card benefits
provided by Citi
Card and telephone PIN
Card and telephone
PIN
Citibank Online access
Citibank
Online access
Citi Mobile® App access
Citi Mobile® App
access

What's new with your card?

Card and account number
Card and
account number
Expiry date
Expiry date
CVV (Card Verification Value)
CVV
(Card Verification Value)
Access to Mastercard Priceless™ Cities
Access to Mastercard
Priceless Cities

What you need to do

You and any additional cardholders will receive a renewal Mastercard before your current card expires.*

When you receive it, simply activate it to access your card benefits. If you are an Additional Cardholder, the Primary Cardholder is required to activate their card first.

How to activate your card?

To ensure a recurring payment is not declined, you will need to update your card details with the merchants.

How to update your recurring payments?
Activating your new Mastercard is quick and easy

Activating your new Mastercard is quick and easy

Simply scan the QR code on the card or download the Citi Mobile® App and follow the instructions to activate your card now.

Activate your card now, to access your card benefits.

For other ways to activate your card:

Visit citibank.com.au/activate-card/

To learn more about how to activate your card, watch this short video here.

Update your recurring payments

Update your recurring payments

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require a list of your regular recurring payments for the last 13 months, you can contact Citi and we will provide details of transactions that the merchant has identified as recurring.

To learn more about how to set up or switch recurring payments to your Citi Mastercard, watch this short video here.

Remember to also update your mobile wallets

If you use Apple Pay6, Samsung Pay7, then update your mobile wallet with your renewal card details so you can ensure your payments are made with ease.

Apple Pay Samsung Pay

FAQs

Expand all sections

Why are you replacing my existing card?

Your existing card is scheduled to expire soon. When it does, it will be replaced with a Mastercard, instead of a Visa. We continually look for ways to provide the best credit card features and benefits to you and believe that the switch to Mastercard will enable us to do this. We sent you the notice in advance because we want to make this transition as seamless as possible for you - with minimal disruption.

Why are you changing my Visa to Mastercard?

Citi and Mastercard have entered into a strategic partnership as Mastercard has been core to our business for decades, enabling effortless, secure payments for millions of Citi cardholders around the world. With the growth of this partnership, we are converting Citi credit cards to Mastercard.

Following the switch to Mastercard, your Citi provided features and benefits continue with your card including:

  • Card benefits provided by Citi
  • Annual fees (if applicable to your existing card)
  • Interest rates
  • Card PIN and telephone banking PIN
  • Citibank Online login and access
  • Citi Mobile® App access
  • Rewards Program3 (if applicable to your existing card)
  • Any complimentary insurance4 associated with your existing card
  • Access to the Citibank Dining Program1 and Citi World Privileges2

What's new with your card?

  • Card number and account number
  • Card expiry and CVV (Card Verification Code)
  • If your existing card is a Visa, then with the switch to Mastercard, you will now have access Mastercard® PricelessTM Cities8. To learn more visit priceless.com

I already have (a) Mastercard credit card(s)?

It is perfectly fine to have more than one Mastercard. Your Mastercard will currently continue with your existing fees and benefits as your existing Visa card. Some people prefer to put different types of expenses on each card – for example, they might put household expenses on one card and entertainment on another.

Is Citibank ending its relationship with Visa?

Citibank remains a member of Visa and will continue to service Citibank Visa customers and as they come up for card renewal they will be converted to Mastercard.

Why can't I just go back to Visa?

We apologise for any inconvenience caused. We request that you continue with your relationship with us through Mastercard so we can provide you with the best credit card features and benefits as we will no longer be issuing Visa cards for your product.

Do you still offer Visa cards?

Yes, some Visa cards will continue to be issued.

Will I be able to use my Mastercard credit card in as many places as my Visa card?

Mastercard and Visa are both accepted in millions of locations across the world. Additional details are available at Mastercard.us

With Mastercard you can enjoy global acceptance at over 47 million merchants in more than 210 countries.

Will this switch to Mastercard cost me anything?

No, there is no cost to you by switching to Mastercard.

Do my credit terms or interest rate change?

As a result of the switch to Mastercard, your current interest rates and other credit card terms and conditions will continue.

When will my credit card change to a Mastercard?

You can expect to receive your new card approximately 40 days before your existing Visa card expires. We will contact you by letter, email or SMS to share more details when you are getting close to your card expiry date.

Do I need to do anything now before my Mastercard arrives in the mail?

No - simply continue to use your Visa card as usual until your new Mastercard arrives in the mail. Then all you need to do is activate your new Mastercard either online or over the phone and you will be ready to use it.

If you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

To ensure a recurring payment is not declined, once you receive your card, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of all your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Can I use my Visa card after I activate my Mastercard?

You should start using your Mastercard once activated. Your Visa card will no longer continue to work after your Mastercard card is activated. Please note, if you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

What will change on my new Mastercard?

  • The following will change for you:

    • Expiry date
    • CVV (Card Verification Value)
    • Card number and account number
    • Visa-specific offers, which will be replaced by Mastercard offers through Mastercard® PricelessTM Cities8. To learn more visit priceless.com
  • The following will continue:

    • Card benefits provided by Citi
    • Annual fees (if applicable to your existing card)
    • Interest rates
    • Card PIN and telephone banking PIN
    • Citibank Online login and access
    • Citi Mobile® App access
    • Reward Program3 (if applicable on your existing card)
    • Any complimentary insurance4 associated with your existing card
    • Access to the Citibank Dining Program1 and Citi World Privileges2

I have an additional card on my account. Will I also receive a card for this?

If you have an additional card/s, your additional cardholder/s will receive a new Mastercard at the same time as your primary Mastercard. Please ensure that you activate your primary card before your additional cardholder/s activates their card/s.

Can I add an additional cardholder to my new Mastercard?

Yes. After you receive your Mastercard, contact the customer service number listed on the back and we will be happy to assist you.

Will my Personal Identification Number (PIN) change?

No. Your Card PIN, used for making cash advances and for withdrawing funds from an Automated Teller Machine (ATM), will not change as a result of this change to Mastercard. Your Telephone Banking PIN also remains the same.

I have set up automatic payments with a couple of merchants. Will these be automatically switched over too?

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card. Remember to also update any digital wallets with your new card details.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

When can I change my recurring payments information?

As soon as you receive your Mastercard and activate it, you can change any recurring payments you may have to your new Mastercard using the 16-digit card number, expiry date and CVV code (Card Verification Value).

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Will my Mastercard have contactless payment technology?

Yes, your Citi Mastercard will have contactless technology enabled. It will also contain an EMV chip, so that you can use it conveniently at all your favourite merchants.

Can I use my Mastercard on Apple Pay / Samsung Pay?

Yes. As long as your previous card was eligible with these services, you can use your card on Apple Pay6 or Samsung Pay7. Just remember to update your card details in your respective digital wallets.

Where can I see my latest transactions online?

All your credit card information as usual will be available on Citibank Online and the Citi Mobile® App.

Why do I have a balance on the Mastercard when I have not made any purchases?

Part of the conversion process includes moving your outstanding balance from the Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding balance.

Which card should I make my payments to?

You can make your payment for your statement period on either account and it will post properly. However, once you activate your Mastercard, we recommend you should make payments for your statement period to the Mastercard moving forward, given that is your new card number.

Will all of my card online settings from my old credit card transfer to Mastercard?

Yes, account online settings will transfer across to the Mastercard. Please note your Citibank Online access and Citi Mobile® App access will remain the same.

It is an inconvenience having to update my card details on all my merchants.

We apologise for any inconvenience caused. To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Should I keep my Visa card in case I have to make a return?

There is no need to retain the card. If you have a return, the merchant should be able to put the credit from the purchase made on the Visa onto the Mastercard instead; given it is the card that has replaced your old Visa card.

I'm on my Citi Mobile® App and I can't see my current card details. Do you know why? Is everything alright with my card?

Since your card was changed to a Mastercard when it expired, you will no longer see the Visa account on the Citi Mobile® App; however, you should be able to view the new Mastercard. You can also access your account via Citibank Online for more information.

What happens with my Linked Diners Club Card?

Your Linked Diners Club Card1 is not affected and will remain the same. As it is linked to your Citi Card, you will receive this card together with your new Citi Mastercard. Please remember to activate your Citi Card before your Linked Diners Club Card once you receive them.

Can I change my payment due date?

Your payment due date will not change as a result of this switch to Mastercard. If you want to change the date after you receive your new Mastercard, please contact us and we can assist you.

Will there be any system downtime when the card is being converted?

Yes, there may be a period where certain functions such as reward redemptions or Citibank Online and Citi Mobile® App access etc. will temporarily experience an outage while the conversion from Visa to Mastercard occurs. This downtime may be around 24-48 hours of your card expiry date. Please ensure you access your account before your card expiry to avoid any inconvenience.

Will this conversion impact my credit bureau/ credit score?

No it won't, we are simply changing your current Visa to a Mastercard. This change will not impact your credit score.

What do I need to do when I receive my new Mastercard?

When it arrives all you need to do is activate the card via the Citi Mobile® App or via Citibank Online. Follow the activation instructions as outlined on your card and card carrier. If you have any additional cardholders, they will also receive a new Mastercard. Please ensure you activate your card before they do.

Will all my Reward Points come over from my Visa card?

You will not lose any Reward Points3 as a result of this change. They will be migrated across to your new Mastercard.

Why do I see a Mastercard under my online profile?

We have recently converted your account from a Visa to a Mastercard. During this conversion process, your Visa account has been transferred to a Mastercard account. Once you activate your Mastercard, your Visa card will be closed but still available via Citibank Online and the Citi Mobile® App to view previous statements.

Part of the conversion process includes moving your outstanding balance from your Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding amount.

In the month before your Visa card expires you will be automatically issued with a Mastercard (if your account remains in good standing). Once issued, all transactions made on your Visa card will appear under your new Mastercard account.

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

Important Information

*Your card will be renewed provided your account is in good standing.

  1. Citibank Dining Program: Conditions apply. Visit citibank.com.au/dine.

  2. Citi World Privileges: Payment must be made using a Citi Credit Card. Privileges cannot be used in conjunction with any other promotional programs or offers. Citi and the business establishment reserve the right to change the terms and conditions at any time. Refer to citiworldprivileges.com/au/ for up-to-date offer details.

  3. For Citibank Rewards Program: All rewards are subject to the Terms and Conditions of the Citi Rewards Program.

    Qantas Frequent Flyer Program: All rewards are subject to the Terms and Conditions of the Citi Rewards Program. Qantas Points are defined in the Citibank Rewards and Citibank Qantas Rewards Program Terms and Conditions as Qantas Frequent Flyer Points. Qantas Points are earned in accordance with the Citibank Qantas Rewards Program Terms and Conditions. You must be a member of the Qantas Frequent Flyer Program and have advised us of your Qantas Frequent Flyer Program membership number before you can participate in Citibank Qantas Rewards. You will only earn Qantas Frequent Flyer Points after you advise us of your Qantas Frequent Flyer Program membership number. An additional annual fee of $49 will apply to join the Citibank Qantas Rewards program. Membership and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions, available at qantas.com/terms. Your Rewards Balance will be automatically redeemed for Qantas Frequent Flyer Points at the end of each Statement Period. It may take 28 business days for the Qantas Frequent Flyer Points to appear in your Qantas Frequent Flyer membership account.

    Linked Diners Club Card: All rewards on your Linked Diners Club Card are subject to the Terms and Conditions of the Citibank Rewards Program and the Linked Diners Club Card Extra Terms.

  4. Insurance: Complimentary insurance covers are subject to eligibility requirements: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 of Level 16, 310 Ann Street, Brisbane, QLD 4000 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 of 2 Market Street, Sydney NSW 2000 has issued an insurance group policy to Citigroup Pty Limited ABN 88 004 325 080 AFSL and Australian credit licence 238098 (Citi) of 2-26 Park Street, Sydney NSW 2000 which allows eligible Citi account holders and cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Complimentary Insurance Terms and Conditions which may be amended from time to time. Citi does not guarantee this insurance.

  5. Concierge Service: Concierge Services is a complimentary service available to the Primary Cardholder of a Citi Premier Credit Card. Refer to the Terms and Conditions of the Citibank Rewards Program. Concierge Services provided by Aspire Lifestyles (Australia) Pty Ltd.

  6. Apple Pay: Apple Pay works with iPhone 6 and later in stores, in selected apps, and on participating websites in Safari; with Apple Watch in stores and selected apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in selected apps and on participating websites in Safari; and with Mac (2012 or later) on participating websites in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105. You can use Apple Pay in stores/merchants wherever NFC contactless payment is accepted. For certain merchant terminals, a transaction limit may apply. You can also make in-app purchases and websites in Safari where Apple Pay is available as a payment option. Terms and conditions apply to the use of Apple Pay. Apple, the Apple logo, Apple Pay, Touch ID and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

  7. Samsung Pay: Only Gear devices bought in Australia will support Samsung Pay on Gear in Australia. Samsung Pay on Gear needs to be authenticated each time the Gear smartwatch is put on and requires a periodic connection to a compatible smartphone with internet access and Samsung Pay installed. Samsung Pay for Gear only available on NFC terminals with Gear S2 and NFC and MST terminals with Gear S3. For more information visit https://www.citibank.com.au/samsungpay/

  8. Mastercard® PricelessTM Cities: For more information on Mastercard® PricelessTM Cities visit priceless.com

© 2020 Citigroup Pty Limited. All rights reserved. ABN 88 004 325 080, AFSL No. 238098, Australian credit licence 238098. Citi, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and registered throughout the world.

More Less
Meet the Citi Premier® Card.

Meet the Citi Premier® Card.

What continues with your card?

Access to your Reward Program
Access to your
Rewards Program1
Learn more
Two complimentary airport lounge passes
Two complimentary airport
lounge passes2
Learn more
Complimentary insurances
Complimentary
insurances3
Learn more
Citibank Dining Program
Citibank
Dining Program4
Learn more
Citi World Privileges
Citi World
Privileges5
Learn more
Earn reward Points with your Citi Premier Card

Earn reward Points1 with your Citi Premier Card

If your Citi Premier Card is linked to the Citi Rewards Program you will earn:

  • 2 Points per $1 on eligible international spend
  • 2 Points per $1 on eligible domestic spend with major airlines, hotel chains and restaurants in Australia
  • 1.5 Points per $1 on eligible domestic spend with major supermarkets, petrol outlets and national retailers in Australia
  • 1 Points per $1 on other eligible domestic spend

If your Citi Premier Card is linked to the Qantas Frequent Flyer Program you will earn:

  • 1 Qantas Point per $1 on eligible international spend (uncapped)
  • 1 Qantas Point per $1 on eligible domestic spend with major airlines, hotel chains and restaurants in Australia (uncapped)
  • 0.75 Qantas Points per $1 on eligible domestic spend with major supermarkets, petrol outlets and national retailers in Australia (uncapped)
  • 0.5 Qantas Points per $1 spent everywhere else on domestic Eligible Transactions for the first $20,000 spent each Statement Period

If your Citi Premier Card is linked to the Linked Diners Club Card7 you will earn:

  • 2 Citi Points per $1 on all eligible transactions7
Priority Pass™ Membership2

Priority Pass Membership2

Access two complimentary airport lounge visits worldwide every year with your Priority Pass membership2.

We've got you covered

We've got you covered3

Be protected with your complimentary insurances3 available on your Citi Premier Card.

Your insurance includes:

  • International Travel Insurance
  • Interstate Flight Inconvenience
  • Purchase Cover Insurance
  • Extended Warranty Insurance
  • Transit Accident Insurance
  • Guaranteed Pricing Scheme
Learn more
Citibank Dining Program

Citibank Dining Program4

Enjoy a free bottle of wine when you dine at one of our partner restaurants through the Citibank Dining Program.4

Find your nearest participating restaurant.

Learn more
Citi World Privileges

Citi World Privileges5

Discover great online offers through Citi World Privileges.5

Learn more

What’s new with your card?

card and account number
Card and
account number
Expiry date
Expiry date
CVV
CVV
(Card Verification Value)
Access to Mastercard®  Priceless Cities
Access to Mastercard®
Priceless Cities

What you need to do

You and any additional cardholders will receive a renewal Mastercard before your current card expires.*

When you receive it, simply activate it to access your card benefits. If you are an Additional Cardholder, the Primary Cardholder is required to activate their card first.

How to activate your card?

To ensure a recurring payment is not declined, you will need to update your card details with the merchants.

How to update your recurring payments?
Activating your new Mastercard is quick and easy

Activating your new Mastercard is quick and easy

Simply scan the QR code on the card or download the Citi Mobile® App and follow the instructions to activate your card now.

Activate your card now, to access your card benefits.

For other ways to activate your card:

Visit citibank.com.au/activate-card/

To learn more about how to activate your card, watch this short video here.

Update your recurring payments

Update your recurring payments

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require a list of your regular recurring payments for the last 13 months, you can contact Citi and we will provide details of transactions that the merchant has identified as recurring.

To learn more about how to set up or switch recurring payments to your Citi Mastercard, watch this short video here.

Remember to also update your mobile wallets

If you use Apple Pay8, Samsung Pay9, then update your mobile wallet with your renewal card details so you can ensure your payments are made with ease.

Apple Pay Samsung Pay
Expand all sections

Why are you replacing my existing card?

Your existing card is scheduled to expire soon. When it does, it will be replaced with a Mastercard, instead of a Visa. We continually look for ways to provide the best credit card features and benefits to you and believe that the switch to Mastercard will enable us to do this. We sent you the notice in advance because we want to make this transition as seamless as possible for you - with minimal disruption.

Why are you changing my Visa to Mastercard?

Citi and Mastercard have entered into a strategic partnership as Mastercard has been core to our business for decades, enabling effortless, secure payments for millions of Citi cardholders around the world. With the growth of this partnership, we are converting Citi credit cards to Mastercard.

Following the switch to Mastercard, your Citi provided features and benefits continue with your card including:

  • Card benefits provided by Citi
  • Annual fees (if applicable to your existing card)
  • Interest rates
  • Card PIN and telephone banking PIN
  • Citibank Online login and access
  • Citi Mobile® App access
  • Rewards Program1 (if applicable to your existing card)
  • Any complimentary insurance3 associated with your existing card
  • Access to the Citibank Dining Program4 and Citi World Privileges5

What's new with your card?

  • Card number and account number
  • Card expiry and CVV (Card Verification Code)
  • If your existing card is a Visa, then with the switch to Mastercard, you will now have access Mastercard® PricelessTM Cities10. To learn more visit priceless.com

I already have (a) Mastercard credit card(s)?

It is perfectly fine to have more than one Mastercard. Your Mastercard will currently continue with your existing fees and benefits as your existing Visa card. Some people prefer to put different types of expenses on each card – for example, they might put household expenses on one card and entertainment on another.

Is Citibank ending its relationship with Visa?

Citibank remains a member of Visa and will continue to service Citibank Visa customers and as they come up for card renewal they will be converted to Mastercard.

Why can’t I just go back to Visa?

We apologise for any inconvenience caused. We request that you continue with your relationship with us through Mastercard so we can provide you with the best credit card features and benefits as we will no longer be issuing Visa cards for your product.

Do you still offer Visa cards?

Yes, some Visa cards will continue to be issued.

Will I be able to use my Mastercard credit card in as many places as my Visa card?

Mastercard and Visa are both accepted in millions of locations across the world. Additional details are available at Mastercard.us

With Mastercard you can enjoy global acceptance at over 47 million merchants in more than 210 countries.

Will this switch to Mastercard cost me anything?

No, there is no cost to you by switching to Mastercard.

Do my credit terms or interest rate change?

As a result of the switch to Mastercard, your current interest rates and other credit card terms and conditions will continue.

When will my credit card change to a Mastercard?

You can expect to receive your new card approximately 40 days before your existing Visa card expires. We will contact you by letter, email or SMS to share more details when you are getting close to your card expiry date.

Do I need to do anything now before my Mastercard arrives in the mail?

No - simply continue to use your Visa card as usual until your new Mastercard arrives in the mail. Then all you need to do is activate your new Mastercard either online or over the phone and you will be ready to use it.

If you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

To ensure a recurring payment is not declined, once you receive your card, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of all your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Can I use my Visa card after I activate my Mastercard?

You should start using your Mastercard once activated. Your Visa card will no longer continue to work after your Mastercard card is activated. Please note, if you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

What will change on my new Mastercard?

  • The following will change for you:

    • Expiry date
    • CVV (Card Verification Value)
    • Card number and account number
    • Visa-specific offers, which will be replaced by Mastercard offers through Mastercard® PricelessTM Cities10. To learn more visit priceless.com
  • The following will continue:

    • Card benefits provided by Citi
    • Annual fees (if applicable to your existing card)
    • Interest rates
    • Card PIN and telephone banking PIN
    • Citibank Online login and access
    • Citi Mobile® App access
    • Reward Program1 (if applicable on your existing card)
    • Any complimentary insurance3 associated with your existing card
    • Access to the Citibank Dining Program4 and Citi World Privileges5

I have an additional card on my account. Will I also receive a card for this?

If you have an additional card/s, your additional cardholder/s will receive a new Mastercard at the same time as your primary Mastercard. Please ensure that you activate your primary card before your additional cardholder/s activates their card/s.

Can I add an additional cardholder to my new Mastercard?

Yes. After you receive your Mastercard, contact the customer service number listed on the back and we will be happy to assist you.

Will my Personal Identification Number (PIN) change?

No. Your Card PIN, used for making cash advances and for withdrawing funds from an Automated Teller Machine (ATM), will not change as a result of this change to Mastercard. Your Telephone Banking PIN also remains the same.

I have set up automatic payments with a couple of merchants. Will these be automatically switched over too?

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card. Remember to also update any digital wallets with your new card details.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

When can I change my recurring payments information?

As soon as you receive your Mastercard and activate it, you can change any recurring payments you may have to your new Mastercard using the 16-digit card number, expiry date and CVV code (Card Verification Value).

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Will my Mastercard have contactless payment technology?

Yes, your Citi Mastercard will have contactless technology enabled. It will also contain an EMV chip, so that you can use it conveniently at all your favourite merchants.

Can I use my Mastercard on Apple Pay / Samsung Pay?

Yes. As long as your previous card was eligible with these services, you can use your card on Apple Pay8 or Samsung Pay9. Just remember to update your card details in your respective digital wallets.

Where can I see my latest transactions online?

All your credit card information as usual will be available on Citibank Online and the Citi Mobile® App.

Why do I have a balance on the Mastercard when I have not made any purchases?

Part of the conversion process includes moving your outstanding balance from the Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding balance.

Which card should I make my payments to?

You can make your payment for your statement period on either account and it will post properly. However, once you activate your Mastercard, we recommend you should make payments for your statement period to the Mastercard moving forward, given that is your new card number.

Will all of my card online settings from my old credit card transfer to Mastercard?

Yes, account online settings will transfer across to the Mastercard. Please note your Citibank Online access and Citi Mobile® App access will remain the same.

It is an inconvenience having to update my card details on all my merchants.

We apologise for any inconvenience caused. To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Should I keep my Visa card in case I have to make a return?

There is no need to retain the card. If you have a return, the merchant should be able to put the credit from the purchase made on the Visa onto the Mastercard instead; given it is the card that has replaced your old Visa card.

I'm on my Citi Mobile® App and I can't see my current card details. Do you know why? Is everything alright with my card?

Since your card was changed to a Mastercard when it expired, you will no longer see the Visa account on the Citi Mobile® App; however, you should be able to view the new Mastercard. You can also access your account via Citibank Online for more information.

What happens with my Linked Diners Club Card?

Your Linked Diners Club Card1 is not affected and will remain the same. As it is linked to your Citi Card, you will receive this card together with your new Citi Mastercard. Please remember to activate your Citi Card before your Linked Diners Club Card once you receive them.

Can I change my payment due date?

Your payment due date will not change as a result of this switch to Mastercard. If you want to change the date after you receive your new Mastercard, please contact us and we can assist you.

Will there be any system downtime when the card is being converted?

Yes, there may be a period where certain functions such as reward redemptions or Citibank Online and Citi Mobile® App access etc. will temporarily experience an outage while the conversion from Visa to Mastercard occurs. This downtime may be around 24-48 hours of your card expiry date. Please ensure you access your account before your card expiry to avoid any inconvenience.

Will this conversion impact my credit bureau/ credit score?

No it won't, we are simply changing your current Visa to a Mastercard. This change will not impact your credit score.

What do I need to do when I receive my new Mastercard?

When it arrives all you need to do is activate the card via the Citi Mobile® App or via Citibank Online. Follow the activation instructions as outlined on your card and card carrier. If you have any additional cardholders, they will also receive a new Mastercard. Please ensure you activate your card before they do.

Will all my Reward Points come over from my Visa card?

You will not lose any Reward Points1 as a result of this change. They will be migrated across to your new Mastercard.

Why do I see a Mastercard under my online profile?

We have recently converted your account from a Visa to a Mastercard. During this conversion process, your Visa account has been transferred to a Mastercard account. Once you activate your Mastercard, your Visa card will be closed but still available via Citibank Online and the Citi Mobile® App to view previous statements.

Part of the conversion process includes moving your outstanding balance from your Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding amount.

In the month before your Visa card expires you will be automatically issued with a Mastercard (if your account remains in good standing). Once issued, all transactions made on your Visa card will appear under your new Mastercard account.

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

What has changed with my Priority PassTM Membership?

If you currently hold a Priority Pass4 Membership Card this will automatically expire 6 weeks after your renewal Mastercard is issued.

Instead of having a physical card you will be required to enrol/activate your Digital Membership Card by following these steps:

  •  1. Download the Priority Pass TM App via your Apple App Store or Get it on Google Play
  • 2. Visit prioritypass.com/premieraumc
  • 3. Enter Invitation Code CTPRM331
  • 4. Complete the digital form, including your Citi Premier Card details.

You will be automatically enrolled into the Priority PassTM Membership with a Digital Membership Card which can be accessed via the Priority Pass TM mobile app.

For more information on your Priority Pass Membership, visit prioritypass.com or call Priority Pass on +852 2866 1964.

Important Information

  1. For Citibank Rewards Program: All rewards are subject to the Terms and Conditions of the Citibank Rewards Program. Domestic Spend and International Spend means any Eligible Transaction made with a merchant who respectively tells us they are located within Australia or outside Australia. Please click here for the full definition of Eligible Transactions. Please note purchases not ordered or booked directly from the restaurant (e.g. through a delivery company) are not included in the higher earn rate. Please note that whether or not a purchase is eligible to earn Points and how many (e.g. whether the merchant is a "major restaurant") will be determined based on card scheme information ultimately provided either by the merchant (including individual outlets) or its financial institution (including information about the type of business conducted by the merchant). If, for example, a restaurant is not classified as a restaurant by the card scheme, it will not be treated as a "major restaurant" for calculating Points. Points do not expire while the card remains open and in good standing.

    For Qantas Rewards Program: All rewards are subject to the Terms and Conditions of the Citibank Rewards Program. Domestic Spend and International Spend means any Eligible Transaction made with a merchant who respectively tells us they are located within Australia or outside Australia. Please click here for the full definition of Eligible Transactions. Qantas Points are defined in the Citibank Rewards and Citibank Qantas Rewards Program Terms and Conditions as Qantas Frequent Flyer Points. Qantas Points are earned in accordance with the Citibank Qantas Rewards Program Terms and Conditions. You must be a member of the Qantas Frequent Flyer Program and have advised us of your Qantas Frequent Flyer Program membership number before you can participate in Citibank Qantas Rewards. You will only earn Qantas Frequent Flyer Points after you advise us of your Qantas Frequent Flyer Program membership number. An additional annual fee of $49 will apply to join the Citibank Qantas Rewards program. Membership and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions, available at qantas.com/terms. Your Rewards Balance will be automatically redeemed for Qantas Frequent Flyer Points at the end of each Statement Period. It may take 28 business days for the Qantas Frequent Flyer Points to appear in your Qantas Frequent Flyer membership account. Please note purchases not ordered or booked directly from the restaurant (e.g. through a delivery company) are not included in the higher earn rate. Please note that whether or not a purchase is eligible to earn Points and how many (e.g. whether the merchant is a "major restaurant") will be determined based on card scheme information ultimately provided either by the merchant (including individual outlets) or its financial institution (including information about the type of business conducted by the merchant). If, for example, a restaurant is not classified as a restaurant by the card scheme, it will not be treated as a "major restaurant" for calculating Points.

  2. Lounge Access: One complimentary digital Priority PassTM Standard Membership, with two complimentary lounge visits, for the primary cardholder is a Special Feature of the Citi Premier Card. Citi Premier Cardholders must enrol for the Priority Pass Standard Membership at www.prioritypass.com/premieraumc and follow the prompts. You will need to download the Priority PassTM App via the Apple App Store or get it on the Google Play Store to access your Digital Membership Card. The first two visits within each 12 month membership period from registration (membership year) are complimentary to the primary cardholder only, after which any additional visits by you and visits by your guests will be charged directly to you by Priority Pass at their ordinary standard rates. Unused visits cannot be carried forward to the following membership year. The total number of complimentary visits will be reset to two at the beginning of each membership year while you remain a Citi Premier Cardholder. The membership is subject to the Priority PassTM Conditions of Use. Please note that within Australia, Priority Pass is available at select airports. For the full list of up to date airport lounges and Priority PassTM Conditions of Use please refer to www.prioritypass.com

  3. Insurance: Complimentary insurance covers are subject to eligibility requirements : AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 of Level 16, 310 Ann Street, Brisbane, QLD 4000 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 of 2 Market Street, Sydney NSW 2000 has issued an insurance group policy to Citigroup Pty Limited ABN 88 004 325 080 AFSL and Australian credit licence 238098 (Citi) of 2-26 Park Street, Sydney NSW 2000 which allows eligible Citi account holders and cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Complimentary Insurance Terms and Conditions which may be amended from time to time. Citi does not guarantee this insurance.

  4. Citibank Dining Program: Conditions apply. Visit citibank.com.au/dine.

  5. Citi World Privileges: Payment must be made using a Citi Credit Card. Privileges cannot be used in conjunction with any other promotional programs or offers. Citi and the business establishment reserve the right to change the terms and conditions at any time. Refer to citiworldprivileges.com/au/ for up-to-date offer details.

  6. Concierge Service: Concierge Services is a complimentary service available to the Primary Cardholder of a Citi Premier Credit Card. Refer to the Terms and Conditions of the Citibank Rewards Program. Concierge Services provided by Aspire Lifestyles (Australia) Pty Ltd.

  7. Linked Diners Club: All rewards on your Linked Diners Club Card are subject to the Terms and Conditions of the Citibank Rewards Program and the Linked Diners Club Card Extra Terms. Eligible Transaction is defined in the Rewards Program Terms and Conditions and means any purchase excluding (but not limited to) cash advances, balance transfers, special promotions, BPAY payments, government related transactions and all other transactions set out within the definition. Please click here for the full definition of Eligible Transactions. Points do not expire while the card remains open and in good standing.

  8. Apple Pay: Apple Pay works with iPhone 6 and later in stores, in selected apps, and on participating websites in Safari; with Apple Watch in stores and selected apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in selected apps and on participating websites in Safari; and with Mac (2012 or later) on participating websites in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105. You can use Apple Pay in stores/merchants wherever NFC contactless payment is accepted. For certain merchant terminals, a transaction limit may apply. You can also make in-app purchases and websites in Safari where Apple Pay is available as a payment option. Terms and conditions apply to the use of Apple Pay. Apple, the Apple logo, Apple Pay, Touch ID and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

  9. Samsung Pay: Only Gear devices bought in Australia will support Samsung Pay on Gear in Australia. Samsung Pay on Gear needs to be authenticated each time the Gear smartwatch is put on and requires a periodic connection to a compatible smartphone with internet access and Samsung Pay installed. Samsung Pay for Gear only available on NFC terminals with Gear S2 and NFC and MST terminals with Gear S3. For more information visit https://www.citibank.com.au/samsungpay/

  10. Mastercard® PricelessTM Cities: For more information on Mastercard® PricelessTM Cities visit priceless.com

© 2020 Citigroup Pty Limited. All rights reserved. ABN 88 004 325 080, AFSL No. 238098, Australian credit licence 238098. Citi, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and registered throughout the world.

More Less
Discover the Citi Prestige® Card.

Discover the Citi Prestige® Card.

What continues with your card?

Access to your Reward Program
Access to your
Rewards Program1
Learn more
4th night free when you book 4 consecutive nights at a hotel
4th night free when you book
4 consecutive nights at a hotel2
Learn more
Luxury Airport Transfer
Luxury Airport
Transfer3
Learn more
Priority Pass membership and unlimited lounge visits
Priority PassTM membership and
unlimited lounge visits4
Learn more
Complimentary Insurances
Complimentary
Insurances5
Learn more
Earn reward Points with your Citi Prestige Card

Earn reward Points1 with your
Citi Prestige Card

If your Citi Prestige Card is linked to the Citi Rewards Program you will earn:

  • 3 Points per $1 for selected domestic purchases made and booked directly from a range of major: restaurants and restaurant chains, hotel chains, airlines (flights only), travel agencies and travel aggregators 3 Points per $1 spent on eligible International Spend
  • 2 Points per $1 for selected domestic purchases made at major petrol outlets, major supermarkets and major national retailers
  • 1 Point per $1 spent everywhere else on domestic Eligible Transactions

If your Citi Prestige Card is linked to the Qantas Frequent Flyer Program you will earn:

  • 1.5 Points per $1 for selected domestic purchases made and booked directly from a range of major: restaurants and restaurant chains, hotel chains, airlines (flights only), travel agencies and travel aggregators
  • 1.5 Points per $1 spent on eligible International Spend
  • 1 Point per $1 for selected domestic purchases made at major petrol outlets, major supermarkets and major national retailers
  • 0.5 Points per $1 spent everywhere else on domestic Eligible Transactions

If your Citi Prestige Card is linked to the Linked Diners Club Card you will earn:

  • 2 Citi Points per $1 on all Eligible Transactions6
Stay an extra night on us

Stay an extra night on us2

Get your 4th night free at any hotel worldwide when you stay for 4 consecutive nights, available up to 4 times a year.

Arrive in Luxury

Arrive in Luxury3

Travel with a Luxury Airport Transfer in Australia valued up to $100 and get more flexibility with your choice of vehicle.

Transit in style

Priority Pass Membership4

Access a complimentary Priority PassTM membership and unlimited lounge visits for you and one guest.4

We’ve got you covered

We’ve got you covered5

Be protected with your complimentary insurances5 available on your Citi Prestige Card.

Your insurance includes:

  • International Travel Insurance
  • Interstate Flight Inconvenience
  • Purchase Cover Insurance
  • Extended Warranty Insurance
  • Transit Accident Insurance
  • Guaranteed Pricing Scheme
Learn more

What's new with your card?

Card and account number
Card and
account number
Expiry date
Expiry date
CVV
CVV
(Card Verification Value)
Access to Mastercard®  Priceless Cities
Access to Mastercard®
Priceless Cities

What you need to do

You and any additional cardholders will receive a renewal Mastercard before your current card expires.*

When you receive it, simply activate it to access your card benefits. If you are an Additional Cardholder, the Primary Cardholder is required to activate their card first.

How to activate your card?

To ensure a recurring payment is not declined, you will need to update your card details with the merchants.

How to update your recurring payments?
Activating your new Mastercard is quick and easy

Activating your new Mastercard is quick and easy

Simply scan the QR code on the card or download the Citi Mobile® App and follow the instructions to activate your card now.

Activate your card now, to access your card benefits.

For other ways to activate your card:

Visit citibank.com.au/activate-card/

To learn more about how to activate your card, watch this short video here.

Update your recurring payments

Update your recurring payments

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require a list of your regular recurring payments for the last 13 months, you can contact Citi and we will provide details of transactions that the merchant has identified as recurring.

To learn more about how to set up or switch recurring payments to your Citi Mastercard, watch this short video here.

Remember to also update your mobile wallets

If you use Apple Pay7, Samsung Pay8, then update your mobile wallet with your renewal card details so you can ensure your payments are made with ease.

Apple Pay Samsung Pay
Expand all sections

Why are you replacing my existing card?

Your existing card is scheduled to expire soon. When it does, it will be replaced with a Mastercard, instead of a Visa. We continually look for ways to provide the best credit card features and benefits to you and believe that the switch to Mastercard will enable us to do this. We sent you the notice in advance because we want to make this transition as seamless as possible for you - with minimal disruption.

Why are you changing my Visa to Mastercard?

Citi and Mastercard have entered into a strategic partnership as Mastercard has been core to our business for decades, enabling effortless, secure payments for millions of Citi cardholders around the world. With the growth of this partnership, we are converting Citi credit cards to Mastercard.

Following the switch to Mastercard, your Citi provided features and benefits continue with your card including:

  • Card benefits provided by Citi
  • Annual fees (if applicable to your existing card)
  • Interest rates
  • Card PIN and telephone banking PIN
  • Citibank Online login and access
  • Citi Mobile® App access
  • Rewards Program1 (if applicable to your existing card)
  • Any complimentary insurance5 associated with your existing card
  • Access to the Citibank Dining Program10 and Citi World Privileges11

What's new with your card?

  • Card number and account number
  • Card expiry and CVV (Card Verification Code)
  • If your existing card is a Visa, then with the switch to Mastercard, you will now have access Mastercard® PricelessTM Cities9. To learn more visit priceless.com
  • As a Citi Prestige customer you will also get access to World EliteTM Mastercard® offering you personalised service and rewards so you can experience memorable moments around the world. To learn more visit specials.priceless.com.

I already have (a) Mastercard credit card(s)?

It is perfectly fine to have more than one Mastercard. Your Mastercard will currently continue with your existing fees and benefits as your existing Visa card. Some people prefer to put different types of expenses on each card – for example, they might put household expenses on one card and entertainment on another.

Is Citibank ending its relationship with Visa?

Citibank remains a member of Visa and will continue to service Citibank Visa customers and as they come up for card renewal they will be converted to Mastercard.

Why can’t I just go back to Visa?

We apologise for any inconvenience caused. We request that you continue with your relationship with us through Mastercard so we can provide you with the best credit card features and benefits as we will no longer be issuing Visa cards for your product.

Do you still offer Visa cards?

Yes, some Visa cards will continue to be issued.

Will I be able to use my Mastercard credit card in as many places as my Visa card?

Mastercard and Visa are both accepted in millions of locations across the world. Additional details are available at Mastercard.us

With Mastercard you can enjoy global acceptance at over 47 million merchants in more than 210 countries.

Will this switch to Mastercard cost me anything?

No, there is no cost to you by switching to Mastercard.

Do my credit terms or interest rate change?

As a result of the switch to Mastercard, your current interest rates and other credit card terms and conditions will continue.

When will my credit card change to a Mastercard?

You can expect to receive your new card approximately 40 days before your existing Visa card expires. We will contact you by letter, email or SMS to share more details when you are getting close to your card expiry date.

Do I need to do anything now before my Mastercard arrives in the mail?

No - simply continue to use your Visa card as usual until your new Mastercard arrives in the mail. Then all you need to do is activate your new Mastercard either online or over the phone and you will be ready to use it.

If you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

To ensure a recurring payment is not declined, once you receive your card, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of all your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Can I use my Visa card after I activate my Mastercard?

You should start using your Mastercard once activated. Your Visa card will no longer continue to work after your Mastercard card is activated. Please note, if you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

What will change on my new Mastercard?

  • The following will change for you:

    • Expiry date
    • CVV (Card Verification Value)
    • Card number and account number
    • Visa-specific offers, which will be replaced by Mastercard offers through Mastercard® PricelessTM Cities9. To learn more visit priceless.com
    • Also as a Citi Prestige customer you will also get access to World EliteTM Mastercard® offering you personalised service and rewards so you can experience memorable moments around the world. To learn more visit specials.priceless.com.
  • The following will continue:

    • Card benefits provided by Citi
    • Annual fees (if applicable to your existing card)
    • Interest rates
    • Card PIN and telephone banking PIN
    • Citibank Online login and access
    • Citi Mobile® App access
    • Reward Program1 (if applicable on your existing card)
    • Any complimentary insurance5 associated with your existing card
    • Access to the Citibank Dining Program10 and Citi World Privileges11

I have an additional card on my account. Will I also receive a card for this?

If you have an additional card/s, your additional cardholder/s will receive a new Mastercard at the same time as your primary Mastercard. Please ensure that you activate your primary card before your additional cardholder/s activates their card/s.

Can I add an additional cardholder to my new Mastercard?

Yes. After you receive your Mastercard, contact the customer service number listed on the back and we will be happy to assist you.

Will my Personal Identification Number (PIN) change?

No. Your Card PIN, used for making cash advances and for withdrawing funds from an Automated Teller Machine (ATM), will not change as a result of this change to Mastercard. Your Telephone Banking PIN also remains the same.

I have set up automatic payments with a couple of merchants. Will these be automatically switched over too?

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card. Remember to also update any digital wallets with your new card details.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

When can I change my recurring payments information?

As soon as you receive your Mastercard and activate it, you can change any recurring payments you may have to your new Mastercard using the 16-digit card number, expiry date and CVV code (Card Verification Value).

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Will my Mastercard have contactless payment technology?

Yes, your Citi Mastercard will have contactless technology enabled. It will also contain an EMV chip, so that you can use it conveniently at all your favourite merchants.

Can I use my Mastercard on Apple Pay / Samsung Pay?

Yes. As long as your previous card was eligible with these services, you can use your card on Apple Pay7 or Samsung Pay8. Just remember to update your card details in your respective digital wallets.

Where can I see my latest transactions online?

All your credit card information as usual will be available on Citibank Online and the Citi Mobile® App.

Why do I have a balance on the Mastercard when I have not made any purchases?

Part of the conversion process includes moving your outstanding balance from the Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding balance.

Which card should I make my payments to?

You can make your payment for your statement period on either account and it will post properly. However, once you activate your Mastercard, we recommend you should make payments for your statement period to the Mastercard moving forward, given that is your new card number.

Will all of my card online settings from my old credit card transfer to Mastercard?

Yes, account online settings will transfer across to the Mastercard. Please note your Citibank Online access and Citi Mobile® App access will remain the same.

It is an inconvenience having to update my card details on all my merchants.

We apologise for any inconvenience caused. To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Should I keep my Visa card in case I have to make a return?

There is no need to retain the card. If you have a return, the merchant should be able to put the credit from the purchase made on the Visa onto the Mastercard instead; given it is the card that has replaced your old Visa card.

I'm on my Citi Mobile® App and I can't see my current card details. Do you know why? Is everything alright with my card?

Since your card was changed to a Mastercard when it expired, you will no longer see the Visa account on the Citi Mobile® App; however, you should be able to view the new Mastercard. You can also access your account via Citibank Online for more information.

What happens with my Linked Diners Club Card?

Your Linked Diners Club Card1 is not affected and will remain the same. As it is linked to your Citi Card, you will receive this card together with your new Citi Mastercard. Please remember to activate your Citi Card before your Linked Diners Club Card once you receive them.

Can I change my payment due date?

Your payment due date will not change as a result of this switch to Mastercard. If you want to change the date after you receive your new Mastercard, please contact us and we can assist you.

Will there be any system downtime when the card is being converted?

Yes, there may be a period where certain functions such as reward redemptions or Citibank Online and Citi Mobile® App access etc. will temporarily experience an outage while the conversion from Visa to Mastercard occurs. This downtime may be around 24-48 hours of your card expiry date. Please ensure you access your account before your card expiry to avoid any inconvenience.

Will this conversion impact my credit bureau/ credit score?

No it won't, we are simply changing your current Visa to a Mastercard. This change will not impact your credit score.

What do I need to do when I receive my new Mastercard?

When it arrives all you need to do is activate the card via Citi Mobile® App or via Citibank Online. Follow the activation instructions as outlined on your card and card carrier. If you have any additional cardholders, they will also receive a new Mastercard. Please ensure you activate your card before they do.

Will all my Reward Points come over from my Visa card?

You will not lose any Reward Points1 as a result of this change. They will be migrated across to your new Mastercard.

Why do I see a Mastercard under my online profile?

We have recently converted your account from a Visa to a Mastercard. During this conversion process, your Visa account has been transferred to a Mastercard account. Once you activate your Mastercard, your Visa card will be closed but still available via Citibank Online and Citi Mobile® App to view previous statements.

Part of the conversion process includes moving your outstanding balance from your Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding amount.

In the month before your Visa card expires you will be automatically issued with a Mastercard (if your account remains in good standing). Once issued, all transactions made on your Visa card will appear under your new Mastercard account.

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

What has changed with my Priority PassTM Membership?

If you currently hold a Priority Pass4 Membership Card this will automatically expire 6 weeks after your renewal Mastercard is issued.

Instead of having a physical card you will be required to enrol/activate your Digital Membership Card by following these steps:

  •  1. Download the Priority Pass TM App via your Apple App Store or Get it on Google Play
  • 2. Visit prioritypass.com/prestigeaumc
  • 3. Enter Invitation Code CTPRSG333
  • 4. Complete the digital form, including your Citi Prestige Card details.

You will be automatically enrolled into the Priority PassTM Membership with a Digital Membership Card which can be accessed via the Priority Pass TM mobile app.

For more information on your Priority Pass Membership, visit prioritypass.com or call Priority Pass on +852 2866 1964.

Important Information

  1. Rewards Program: All rewards are subject to the Terms and Conditions of the Citi Rewards Program. Domestic Spend and International Spend means any Eligible Transaction made with a merchant who respectively tells us they are located within Australia or outside Australia. Eligible Transaction is defined in the Rewards Program Terms and Conditions and means any purchase excluding (but not limited to) cash advances, balance transfers, special promotions, BPAY payments, government related transactions and all other transactions set out within the definition. For further information on the points earn, please refer to the Citi Rewards Terms and Conditions. Please note purchases not ordered or booked directly from the restaurant (e.g. through a delivery company) are not included in the higher earn rate. Please note that whether or not a purchase is eligible to earn Points and how many (e.g. whether the merchant is a “major restaurant”) will be determined based on card scheme information ultimately provided either by the merchant (including individual outlets) or its financial institution (including information about the type of business conducted by the merchant). If, for example, a restaurant is not classified as a restaurant by the card scheme, it will not be treated as a “major restaurant” for calculating Points. Points do not expire while the card remains open and in good standing.

    For Qantas Rewards Program: Qantas Points are defined in the Citibank Rewards and Citibank Qantas Rewards Program Terms and Conditions as Qantas Frequent Flyer Points. Qantas Points are earned in accordance with the Citibank Qantas Rewards Program Terms and Conditions. You must be a member of the Qantas Frequent Flyer Program and have advised us of your Qantas Frequent Flyer Program membership number before you can participate in Citibank Qantas Rewards. You will only earn Qantas Frequent Flyer Points after you advise us of your Qantas Frequent Flyer Program membership number. An additional annual fee of $49 will apply to join the Citibank Qantas Rewards program. Membership and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions, available at qantas.com/terms. Your Rewards Balance will be automatically redeemed for Qantas Frequent Flyer Points at the end of each Statement Period. It may take 28 business days for the Qantas Frequent Flyer Points to appear in your Qantas Frequent Flyer membership account.

  2. 4th Night Free: 4th night free benefit is capped at 4 redemptions in a calendar year. 4th night free is a Special Feature of the Citi Prestige Credit Card. Valid for Citi Prestige Primary Cardholders only. A minimum of 4 consecutive nights’ stay is required in order to enjoy one night on a complimentary basis. There are no credits for any unused free nights if the guest checks out early. Only one complimentary night is allowed per Citi Prestige Primary Cardholder per room per booking. To qualify for the complimentary night, booking for the services must be made at least 48 hours prior to commencement of stay, and the cardholder who booked the stay must be one of the paying guests. Complimentary night must be utilised during the same stay as the purchased nights; purchased and complimentary nights must be of the same room types. Back-to-back stays are not allowed. Back-to-back stays are stays at the same city/ state booked on two reservations (as an example, you book four nights at a hotel on one reservation for Monday, Tuesday, Wednesday and Thursday and book another four nights on another reservation for Friday, Saturday, Sunday and Monday. In this situation, you would only be eligible for one complimentary night for the 8-night stay). Please refer to the full Terms and Condition for further information.

  3. Luxury Airport Transfer: Luxury Airport Transfer Service is a special feature of the Citi Prestige Credit Card. Each Citi Prestige Credit Cardholder is entitled to one complimentary one-way airport transfer service up to $100 for trips to and from the airports at selected cities in Australia. This is capped at one redemption per calendar year per card. Luxury airport transfer services will only be available for the Primary Cardholder and the Additional Cardholder on behalf of the Primary Cardholder. Additional charges will be incurred for extra stops, cancellation/amendment fees and waiting time charges, which will all be borne by the cardholder. Luxury airport transfer imposes limits on the number of passengers per car and/or the number of pieces of luggage per passenger. Any charges above the $100 allowance are to be borne by the cardholder. Any unused amount will be forfeited. This will be advised at the time of booking. All bookings are subject to availability. Booking for the services must be made at least 48 hours prior to commencement of travel. Please refer to the full Terms and Condition for further information.

  4. Lounge Access: One complimentary digital Priority PassTM Membership, with unlimited lounge visits, for the primary cardholder is a Special Feature of the Citi Prestige Card. Citi Prestige Credit Cardholders must enrol for the Priority Pass Standard Membership at www.prioritypass.com/prestigeaumc. The primary cardholder may bring one guest for free per visit. Any additional guests will be charged directly by the lounge. You will need to download the Priority PassTM App via the Apple App Store or get it on the Google Play Store to access your Digital Membership Card. The membership is subject to the Priority PassTM Conditions of Use. Please note that within Australia, Priority Pass is available at select airports. For the full list of up to date airport lounges and Priority PassTM Conditions of Use please refer to www.prioritypass.com Or please refer to the full Terms and Condition for further information.

  5. Insurance: Complimentary insurance covers are subject to eligibility requirements : AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 of Level 16, 310 Ann Street, Brisbane, QLD 4000 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 of 2 Market Street, Sydney NSW 2000 has issued an insurance group policy to Citigroup Pty Limited ABN 88 004 325 080 AFSL and Australian credit licence 238098 (Citi) of 2-26 Park Street, Sydney NSW 2000 which allows eligible Citi account holders and cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Complimentary Insurance Terms and Conditions which may be amended from time to time. Citi does not guarantee this insurance.

  6. Linked Diners Club: All rewards on your Linked Diners Club Card are subject to the Terms and Conditions of the Citibank Rewards Program and the Linked Diners Club Card Extra Terms. Eligible Transaction is defined in the Rewards Program Terms and Conditions and means any purchase excluding (but not limited to) cash advances, balance transfers, special promotions, BPAY payments, government related transactions and all other transactions set out within the definition. Please click here for the full definition of Eligible Transactions. Points do not expire while the card remains open and in good standing.

  7. Apple Pay: Apple Pay works with iPhone 6 and later in stores, in selected apps, and on participating websites in Safari; with Apple Watch in stores and selected apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in selected apps and on participating websites in Safari; and with Mac (2012 or later) on participating websites in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105. You can use Apple Pay in stores/merchants wherever NFC contactless payment is accepted. For certain merchant terminals, a transaction limit may apply. You can also make in-app purchases and websites in Safari where Apple Pay is available as a payment option. Terms and conditions apply to the use of Apple Pay. Apple, the Apple logo, Apple Pay, Touch ID and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

  8. Samsung Pay: Only Gear devices bought in Australia will support Samsung Pay on Gear in Australia. Samsung Pay on Gear needs to be authenticated each time the Gear smartwatch is put on and requires a periodic connection to a compatible smartphone with internet access and Samsung Pay installed. Samsung Pay for Gear only available on NFC terminals with Gear S2 and NFC and MST terminals with Gear S3. For more information visit https://www.citibank.com.au/samsungpay/

  9. Mastercard® PricelessTM Cities: For more information on Mastercard® PricelessTM Cities visit priceless.com

  10. Citibank Dining Program: Conditions apply. Visit citibank.com.au/dine.

  11. Citi World Privileges: Payment must be made using a Citi Credit Card. Privileges cannot be used in conjunction with any other promotional programs or offers. Citi and the business establishment reserve the right to change the terms and conditions at any time. Refer to citiworldprivileges.com/au/ for up-to-date offer details.

© 2020 Citigroup Pty Limited. All rights reserved. ABN 88 004 325 080, AFSL No. 238098, Australian credit licence 238098. Citi, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and registered throughout the world.

More Less
Meet the Citi Simplicity Card

Meet the Citi Simplicity® Card.

What continues with your card?

No annual fee and no late payment fee
No annual fee and no
late payment fee
Learn more
Complimentary insurances
Complimentary
insurances1
Learn more
Citibank Dining Program
Citibank
Dining Program2
Learn more
Citi World Privileges
Citi World
Privileges3
Learn more
No annual fee and no late payment fee

No annual fee and no late payment fee

Enjoy no annual fee, and no late payment fee on the Citi Simplicity Card, keeping it simple.

We’ve got you covered

We’ve got you covered1

Be protected with your complimentary insurances1 available on your Citi Simplicity Card.


Your insurance includes:

  • Purchase Cover Insurance
  • Extended Warranty Insurance
  • Transit Accident Insurance
  • Guaranteed Pricing Scheme
Learn more
Citibank Dining Program

Citibank Dining Program2

Enjoy a free bottle of wine when you dine at one of our partner restaurants through the Citibank Dining Program2.


Find your nearest participating restaurant.

Learn more
Citi World Privileges3

Citi World Privileges3

Discover great online offers through Citi World Privileges3.

Learn more

What’s new with your card?

Card and account number
Card and
account number
Expiry date
Expiry date
CVV
CVV
(Card Verification Value)
Access to Mastercard®  Priceless Cities
Access to Mastercard®
Priceless Cities

What you need to do

You and any additional cardholders will receive a renewal Mastercard before your current card expires.*

When you receive it, simply activate it to access your card benefits. If you are an Additional Cardholder, the Primary Cardholder is required to activate their card first.

How to activate your card?

To ensure a recurring payment is not declined, you will need to update your card details with the merchants.

How to update your recurring payments?
Activating your new Mastercard is quick and easy

Activating your new Mastercard is quick and easy

Simply scan the QR code on the card or download the Citi Mobile® App and follow the instructions to activate your card now.

Activate your card now, to access your card benefits.

For other ways to activate your card:

Visit citibank.com.au/activate-card/

To learn more about how to activate your card, watch this short video here.

Update your recurring payments

Update your recurring payments

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require a list of your regular recurring payments for the last 13 months, you can contact Citi and we will provide details of transactions that the merchant has identified as recurring.

To learn more about how to set up or switch recurring payments to your Citi Mastercard, watch this short video here.

Remember to also update your mobile wallets

If you use Apple Pay4, Samsung Pay5, then update your mobile wallet with your renewal card details so you can ensure your payments are made with ease.

Apple Pay Samsung Pay
Expand all sections

Why are you replacing my existing card?

Your existing card is scheduled to expire soon. When it does, it will be replaced with a Mastercard, instead of a Visa. We continually look for ways to provide the best credit card features and benefits to you and believe that the switch to Mastercard will enable us to do this. We sent you the notice in advance because we want to make this transition as seamless as possible for you - with minimal disruption.

Why are you changing my Visa to Mastercard?

Citi and Mastercard have entered into a strategic partnership as Mastercard has been core to our business for decades, enabling effortless, secure payments for millions of Citi cardholders around the world. With the growth of this partnership, we are converting Citi credit cards to Mastercard.

Following the switch to Mastercard, your Citi provided features and benefits continue with your card including:

  • Card benefits provided by Citi
  • Annual fees (if applicable to your existing card)
  • Interest rates
  • Card PIN and telephone banking PIN
  • Citibank Online login and access
  • Citi Mobile® App access
  • Any complimentary insurance1 associated with your existing card
  • Access to the Citibank Dining Program2 and Citi World Privileges3

What's new with your card?

  • Card number and account number
  • Card expiry and CVV (Card Verification Code)
  • If your existing card is a Visa, then with the switch to Mastercard, you will now have Mastercard® PricelessTM Cities6. To learn more visit priceless.com

I already have (a) Mastercard credit card(s)?

It is perfectly fine to have more than one Mastercard. Your Mastercard will currently continue with your existing fees and benefits as your existing Visa card. Some people prefer to put different types of expenses on each card – for example, they might put household expenses on one card and entertainment on another.

Is Citibank ending its relationship with Visa?

Citibank remains a member of Visa and will continue to service Citibank Visa customers and as they come up for card renewal they will be converted to Mastercard.

Why can’t I just go back to Visa?

We apologise for any inconvenience caused. We request that you continue with your relationship with us through Mastercard so we can provide you with the best credit card features and benefits as we will no longer be issuing Visa cards for your product.

Do you still offer Visa cards?

Yes, some Visa cards will continue to be issued.

Will I be able to use my Mastercard credit card in as many places as my Visa card?

Mastercard and Visa are both accepted in millions of locations across the world. Additional details are available at Mastercard.us

With Mastercard you can enjoy global acceptance at over 47 million merchants in more than 210 countries.

Will this switch to Mastercard cost me anything?

No, there is no cost to you by switching to Mastercard.

Do my credit terms or interest rate change?

As a result of the switch to Mastercard, your current interest rates and other credit card terms and conditions will continue.

When will my credit card change to a Mastercard?

You can expect to receive your new card approximately 40 days before your existing Visa card expires. We will contact you by letter, email or SMS to share more details when you are getting close to your card expiry date.

Do I need to do anything now before my Mastercard arrives in the mail?

No - simply continue to use your Visa card as usual until your new Mastercard arrives in the mail. Then all you need to do is activate your new Mastercard either online or over the phone and you will be ready to use it.

If you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

To ensure a recurring payment is not declined, once you receive your card, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of all your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Can I use my Visa card after I activate my Mastercard?

You should start using your Mastercard once activated. Your Visa card will no longer continue to work after your Mastercard card is activated. Please note, if you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

What will change on my new Mastercard?

  • The following will change for you:

    • Expiry date
    • CVV (Card Verification Value)
    • Card number and account number
    • Visa-specific offers, which will be replaced by Mastercard offers through Mastercard® PricelessTM Cities6. To learn more visit priceless.com
  • The following will continue:

    • Card benefits provided by Citi
    • Annual fees (if applicable to your existing card)
    • Interest rates
    • Card PIN and telephone banking PIN
    • Citibank Online login and access
    • Citi Mobile® App access
    • Any complimentary insurance1 associated with your existing card
    • Access to the Citibank Dining Program2 and Citi World Privileges3

I have an additional card on my account. Will I also receive a card for this?

If you have an additional card/s, your additional cardholder/s will receive a new Mastercard at the same time as your primary Mastercard. Please ensure that you activate your primary card before your additional cardholder/s activates their card/s.

Can I add an additional cardholder to my new Mastercard?

Yes. After you receive your Mastercard, contact the customer service number listed on the back and we will be happy to assist you.

Will my Personal Identification Number (PIN) change?

No. Your Card PIN, used for making cash advances and for withdrawing funds from an Automated Teller Machine (ATM), will not change as a result of this change to Mastercard. Your Telephone Banking PIN also remains the same.

I have set up automatic payments with a couple of merchants. Will these be automatically switched over too?

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card. Remember to also update any digital wallets with your new card details.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

When can I change my recurring payments information?

As soon as you receive your Mastercard and activate it, you can change any recurring payments you may have to your new Mastercard using the 16-digit card number, expiry date and CVV code (Card Verification Value).

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Will my Mastercard have contactless payment technology?

Yes, your Citi Mastercard will have contactless technology enabled. It will also contain an EMV chip, so that you can use it conveniently at all your favourite merchants.

Can I use my Mastercard on Apple Pay / Samsung Pay?

Yes. As long as your previous card was eligible with these services, you can use your card on Apple Pay4 or Samsung Pay5. Just remember to update your card details in your respective digital wallets.

Where can I see my latest transactions online?

All your credit card information as usual will be available on Citibank Online and the Citi Mobile® App.

Why do I have a balance on the Mastercard when I have not made any purchases?

Part of the conversion process includes moving your outstanding balance from the Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding balance.

Which card should I make my payments to?

You can make your payment for your statement period on either account and it will post properly. However, once you activate your Mastercard, we recommend you should make payments for your statement period to the Mastercard moving forward, given that is your new card number.

Will all of my card online settings from my old credit card transfer to Mastercard?

Yes, account online settings will transfer across to the Mastercard. Please note your Citibank Online access and Citi Mobile® App access will remain the same.

It is an inconvenience having to update my card details on all my merchants.

We apologise for any inconvenience caused. To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Should I keep my Visa card in case I have to make a return?

There is no need to retain the card. If you have a return, the merchant should be able to put the credit from the purchase made on the Visa onto the Mastercard instead; given it is the card that has replaced your old Visa card.

I'm on my Citi Mobile® App and I can't see my current card details. Do you know why? Is everything alright with my card?

Since your card was changed to a Mastercard when it expired, you will no longer see the Visa account on the Citi Mobile® App; however, you should be able to view the new Mastercard. You can also access your account via Citibank Online for more information.

What happens with my Linked Diners Club Card?

Your Linked Diners Club Card1 is not affected and will remain the same. As it is linked to your Citi Card, you will receive this card together with your new Citi Mastercard. Please remember to activate your Citi Card before your Linked Diners Club Card once you receive them.

Can I change my payment due date?

Your payment due date will not change as a result of this switch to Mastercard. If you want to change the date after you receive your new Mastercard, please contact us and we can assist you.

Will there be any system downtime when the card is being converted?

Yes, there may be a period where certain functions such as reward redemptions or Citibank Online and Citi Mobile® App access etc. will temporarily experience an outage while the conversion from Visa to Mastercard occurs. This downtime may be around 24-48 hours of your card expiry date. Please ensure you access your account before your card expiry to avoid any inconvenience.

Will this conversion impact my credit bureau/ credit score?

No it won't, we are simply changing your current Visa to a Mastercard. This change will not impact your credit score.

What do I need to do when I receive my new Mastercard?

When it arrives all you need to do is activate the card via the Citi Mobile® App or via Citibank Online. Follow the activation instructions as outlined on your card and card carrier. If you have any additional cardholders, they will also receive a new Mastercard. Please ensure you activate your card before they do.

Why do I see a Mastercard under my online profile?

We have recently converted your account from a Visa to a Mastercard. During this conversion process, your Visa account has been transferred to a Mastercard account. Once you activate your Mastercard, your Visa card will be closed but still available via Citibank Online and the Citi Mobile® App to view previous statements.

Part of the conversion process includes moving your outstanding balance from your Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding amount.

In the month before your Visa card expires you will be automatically issued with a Mastercard (if your account remains in good standing). Once issued, all transactions made on your Visa card will appear under your new Mastercard account.

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

Important Information

  1. Insurance: Complimentary insurance covers are subject to eligibility requirements: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 of Level 16, 310 Ann Street, Brisbane, QLD 4000 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 of 2 Market Street, Sydney NSW 2000 has issued an insurance group policy to Citigroup Pty Limited ABN 88 004 325 080 AFSL and Australian credit licence 238098 (Citi) of 2-26 Park Street, Sydney NSW 2000 which allows eligible Citi account holders and cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Complimentary Insurance Terms and Conditions which may be amended from time to time. Citi does not guarantee this insurance.

  2. Citibank Dining Program: Conditions apply. Visit citibank.com.au/dine.

  3. Citi World Privileges: Payment must be made using a Citi Credit Card. Privileges cannot be used in conjunction with any other promotional programs or offers. Citi and the business establishment reserve the right to change the terms and conditions at any time. Refer to citiworldprivileges.com/au/ for up-to-date offer details.

  4. Apple Pay:Apple Pay works with iPhone 6 and later in stores, in selected apps, and on participating websites in Safari; with Apple Watch in stores and selected apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in selected apps and on participating websites in Safari; and with Mac (2012 or later) on participating websites in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105. You can use Apple Pay in stores/merchants wherever NFC contactless payment is accepted. For certain merchant terminals, a transaction limit may apply. You can also make in-app purchases and websites in Safari where Apple Pay is available as a payment option. Terms and conditions apply to the use of Apple Pay. Apple, the Apple logo, Apple Pay, Touch ID and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

  5. Samsung Pay:Only Gear devices bought in Australia will support Samsung Pay on Gear in Australia. Samsung Pay on Gear needs to be authenticated each time the Gear smartwatch is put on and requires a periodic connection to a compatible smartphone with internet access and Samsung Pay installed. Samsung Pay for Gear only available on NFC terminals with Gear S2 and NFC and MST terminals with Gear S3. For more information visit https://www.citibank.com.au/samsungpay/

  6. Mastercard® PricelessTM Cities:For more information on Mastercard® PricelessTM Cities visit priceless.com

© 2020 Citigroup Pty Limited. All rights reserved. ABN 88 004 325 080, AFSL No. 238098, Australian credit licence 238098. Citi, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and registered throughout the world.

More Less
Meet the Citi Clear Card

Meet the Citi Clear® Card.

What continues with your card?

Low rate on retail purchases
Low rate on
retail purchases
Learn more
Complimentary insurances
Complimentary
insurances1
Learn more
Citibank Dining Program
Citibank
Dining Program2
Learn more
Citi World Privileges
Citi World
Privileges3
Learn more
A low purchase rate

A low purchase rate

Enjoy a low variable interest rate on retail purchases with your Citi Clear Card and take control of your finances.

We've got you covered

We've got you covered1

Be protected with your complimentary insurances1 available on your Citi Clear Card.


Your insurance includes:

  • Purchase Cover Insurance
  • Extended Warranty Insurance
  • Transit Accident Insurance
  • Guaranteed Pricing Scheme
Learn more
Citibank Dining Program

Citibank Dining Program2

Enjoy a free bottle of wine when you dine at one of our partner restaurants through the Citibank Dining Program.2


Find your nearest participating restaurant.

Learn more
Citi World Privileges

Citi World Privileges3

Discover great online offers through Citi World Privileges3.

Learn more

What’s new with your card?

Card and account number
Card and
account number
Expiry date
Expiry date
CVV
CVV
(Card Verification Value)
Access to Mastercard®  Priceless Cities
Access to Mastercard®
Priceless Cities

What you need to do

You and any additional cardholders will receive a renewal Mastercard before your current card expires.*

When you receive it, simply activate it to access your card benefits. If you are an Additional Cardholder, the Primary Cardholder is required to activate their card first.

How to activate your card?

To ensure a recurring payment is not declined, you will need to update your card details with the merchants.

How to update your recurring payments?
Activating your new Mastercard is quick and easy

Activating your new Mastercard is quick and easy

Simply scan the QR code on the card or download the Citi Mobile® App and follow the instructions to activate your card now.

Activate your card now, to access your card benefits.

For other ways to activate your card:

Visit citibank.com.au/activate-card/

To learn more about how to activate your card, watch this short video here.

Update your recurring payments

Update your recurring payments

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require a list of your regular recurring payments for the last 13 months, you can contact Citi and we will provide details of transactions that the merchant has identified as recurring.

To learn more about how to set up or switch recurring payments to your Citi Mastercard, watch this short video here.

Remember to also update your mobile wallets

If you use Apple Pay4, Samsung Pay5, then update your mobile wallet with your renewal card details so you can ensure your payments are made with ease.

Apple Pay Samsung Pay
Expand all sections

Why are you replacing my existing card?

Your existing card is scheduled to expire soon. When it does, it will be replaced with a Mastercard, instead of a Visa. We continually look for ways to provide the best credit card features and benefits to you and believe that the switch to Mastercard will enable us to do this. We sent you the notice in advance because we want to make this transition as seamless as possible for you - with minimal disruption.

Why are you changing my Visa to Mastercard?

Citi and Mastercard have entered into a strategic partnership as Mastercard has been core to our business for decades, enabling effortless, secure payments for millions of Citi cardholders around the world. With the growth of this partnership, we are converting Citi credit cards to Mastercard.

Following the switch to Mastercard, your Citi provided features and benefits continue with your card including:

  • Card benefits provided by Citi
  • Annual fees (if applicable to your existing card)
  • Interest rates
  • Card PIN and telephone banking PIN
  • Citibank Online login and access
  • Citi Mobile® App access
  • Any complimentary insurance1 associated with your existing card
  • Access to the Citibank Dining Program2 and Citi World Privileges3

What's new with your card?

  • Card number and account number
  • Card expiry and CVV (Card Verification Code)
  • If your existing card is a Visa, then with the switch to Mastercard, you will now have access Mastercard® PricelessTM Cities6. To learn more visit priceless.com

I already have (a) Mastercard credit card(s)?

It is perfectly fine to have more than one Mastercard. Your Mastercard will currently continue with your existing fees and benefits as your existing Visa card. Some people prefer to put different types of expenses on each card – for example, they might put household expenses on one card and entertainment on another.

Is Citibank ending its relationship with Visa?

Citibank remains a member of Visa and will continue to service Citibank Visa customers and as they come up for card renewal they will be converted to Mastercard.

Why can’t I just go back to Visa?

We apologise for any inconvenience caused. We request that you continue with your relationship with us through Mastercard so we can provide you with the best credit card features and benefits as we will no longer be issuing Visa cards for your product.

Do you still offer Visa cards?

Yes, some Visa cards will continue to be issued.

Will I be able to use my Mastercard credit card in as many places as my Visa card?

Mastercard and Visa are both accepted in millions of locations across the world. Additional details are available at Mastercard.us

With Mastercard you can enjoy global acceptance at over 47 million merchants in more than 210 countries.

Will this switch to Mastercard cost me anything?

No, there is no cost to you by switching to Mastercard.

Do my credit terms or interest rate change?

As a result of the switch to Mastercard, your current interest rates and other credit card terms and conditions will continue.

When will my credit card change to a Mastercard?

You can expect to receive your new card approximately 40 days before your existing Visa card expires. We will contact you by letter, email or SMS to share more details when you are getting close to your card expiry date.

Do I need to do anything now before my Mastercard arrives in the mail?

No - simply continue to use your Visa card as usual until your new Mastercard arrives in the mail. Then all you need to do is activate your new Mastercard either online or over the phone and you will be ready to use it.

If you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

To ensure a recurring payment is not declined, once you receive your card, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of all your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Can I use my Visa card after I activate my Mastercard?

You should start using your Mastercard once activated. Your Visa card will no longer continue to work after your Mastercard card is activated. Please note, if you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

What will change on my new Mastercard?

  • The following will change for you:

    • Expiry date
    • CVV (Card Verification Value)
    • Card number and account number
    • Visa-specific offers, which will be replaced by Mastercard offers through Mastercard® PricelessTM Cities6. To learn more visit priceless.com
  • The following will continue:

    • Card benefits provided by Citi
    • Annual fees (if applicable to your existing card)
    • Interest rates
    • Card PIN and telephone banking PIN
    • Citibank Online login and access
    • Citi Mobile® App access
    • Any complimentary insurance1 associated with your existing card
    • Access to the Citibank Dining Program2 and Citi World Privileges3

I have an additional card on my account. Will I also receive a card for this?

If you have an additional card/s, your additional cardholder/s will receive a new Mastercard at the same time as your primary Mastercard. Please ensure that you activate your primary card before your additional cardholder/s activates their card/s.

Can I add an additional cardholder to my new Mastercard?

Yes. After you receive your Mastercard, contact the customer service number listed on the back and we will be happy to assist you.

Will my Personal Identification Number (PIN) change?

No. Your Card PIN, used for making cash advances and for withdrawing funds from an Automated Teller Machine (ATM), will not change as a result of this change to Mastercard. Your Telephone Banking PIN also remains the same.

I have set up automatic payments with a couple of merchants. Will these be automatically switched over too?

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card. Remember to also update any digital wallets with your new card details.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

When can I change my recurring payments information?

As soon as you receive your Mastercard and activate it, you can change any recurring payments you may have to your new Mastercard using the 16-digit card number, expiry date and CVV code (Card Verification Value).

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Will my Mastercard have contactless payment technology?

Yes, your Citi Mastercard will have contactless technology enabled. It will also contain an EMV chip, so that you can use it conveniently at all your favourite merchants.

Can I use my Mastercard on Apple Pay / Samsung Pay?

Yes. As long as your previous card was eligible with these services, you can use your card on Apple Pay4 or Samsung Pay5. Just remember to update your card details in your respective digital wallets.

Where can I see my latest transactions online?

All your credit card information as usual will be available on Citibank Online and the Citi Mobile® App.

Why do I have a balance on the Mastercard when I have not made any purchases?

Part of the conversion process includes moving your outstanding balance from the Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding balance.

Which card should I make my payments to?

You can make your payment for your statement period on either account and it will post properly. However, once you activate your Mastercard, we recommend you should make payments for your statement period to the Mastercard moving forward, given that is your new card number.

Will all of my card online settings from my old credit card transfer to Mastercard?

Yes, account online settings will transfer across to the Mastercard. Please note your Citibank Online access and Citi Mobile® App access will remain the same.

It is an inconvenience having to update my card details on all my merchants.

We apologise for any inconvenience caused. To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Should I keep my Visa card in case I have to make a return?

There is no need to retain the card. If you have a return, the merchant should be able to put the credit from the purchase made on the Visa onto the Mastercard instead; given it is the card that has replaced your old Visa card.

I'm on my Citi Mobile® app and I can't see my current card details. Do you know why? Is everything alright with my card?

Since your card was changed to a Mastercard when it expired, you will no longer see the Visa account on the Citi Mobile® App; however, you should be able to view the new Mastercard. You can also access your account via Citibank Online for more information.

What happens with my Linked Diners Club Card?

Your Linked Diners Club Card1 is not affected and will remain the same. As it is linked to your Citi Card, you will receive this card together with your new Citi Mastercard. Please remember to activate your Citi Card before your Linked Diners Club Card once you receive them.

Can I change my payment due date?

Your payment due date will not change as a result of this switch to Mastercard. If you want to change the date after you receive your new Mastercard, please contact us and we can assist you.

Will there be any system downtime when the card is being converted?

Yes, there may be a period where certain functions such as reward redemptions or Citibank Online and Citi Mobile® App access etc. will temporarily experience an outage while the conversion from Visa to Mastercard occurs. This downtime may be around 24-48 hours of your card expiry date. Please ensure you access your account before your card expiry to avoid any inconvenience.

Will this conversion impact my credit bureau/ credit score?

No it won't, we are simply changing your current Visa to a Mastercard. This change will not impact your credit score.

What do I need to do when I receive my new Mastercard?

When it arrives all you need to do is activate the card via the Citi Mobile® App or via Citibank Online. Follow the activation instructions as outlined on your card and card carrier. If you have any additional cardholders, they will also receive a new Mastercard. Please ensure you activate your card before they do.

Why do I see a Mastercard under my online profile?

We have recently converted your account from a Visa to a Mastercard. During this conversion process, your Visa account has been transferred to a Mastercard account. Once you activate your Mastercard, your Visa card will be closed but still available via Citibank Online and the Citi Mobile® App to view previous statements.

Part of the conversion process includes moving your outstanding balance from your Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding amount.

In the month before your Visa card expires you will be automatically issued with a Mastercard (if your account remains in good standing). Once issued, all transactions made on your Visa card will appear under your new Mastercard account.

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

Important Information

  1. Insurance: Complimentary insurance covers are subject to eligibility requirements : AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 of Level 16, 310 Ann Street, Brisbane, QLD 4000 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 of 2 Market Street, Sydney NSW 2000 has issued an insurance group policy to Citigroup Pty Limited ABN 88 004 325 080 AFSL and Australian credit licence 238098 (Citi) of 2-26 Park Street, Sydney NSW 2000 which allows eligible Citi account holders and cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Complimentary Insurance Terms and Conditions which may be amended from time to time. Citi does not guarantee this insurance.

  2. Citibank Dining Program: Conditions apply. Visit citibank.com.au/dine.

  3. Citi World Privileges: Payment must be made using a Citi Credit Card. Privileges cannot be used in conjunction with any other promotional programs or offers. Citi and the business establishment reserve the right to change the terms and conditions at any time. Refer to citiworldprivileges.com/au/ for up-to-date offer details.

  4. Apple Pay:Apple Pay works with iPhone 6 and later in stores, in selected apps, and on participating websites in Safari; with Apple Watch in stores and selected apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in selected apps and on participating websites in Safari; and with Mac (2012 or later) on participating websites in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105. You can use Apple Pay in stores/merchants wherever NFC contactless payment is accepted. For certain merchant terminals, a transaction limit may apply. You can also make in-app purchases and websites in Safari where Apple Pay is available as a payment option. Terms and conditions apply to the use of Apple Pay. Apple, the Apple logo, Apple Pay, Touch ID and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

  5. Samsung Pay:Only Gear devices bought in Australia will support Samsung Pay on Gear in Australia. Samsung Pay on Gear needs to be authenticated each time the Gear smartwatch is put on and requires a periodic connection to a compatible smartphone with internet access and Samsung Pay installed. Samsung Pay for Gear only available on NFC terminals with Gear S2 and NFC and MST terminals with Gear S3. For more information visit https://www.citibank.com.au/samsungpay/

  6. Mastercard® PricelessTM Cities:For more information on Mastercard® PricelessTM Cities visit priceless.com

© 2020 Citigroup Pty Limited. All rights reserved. ABN 88 004 325 080, AFSL No. 238098, Australian credit licence 238098. Citi, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and registered throughout the world.

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Meet the Citi Card

Meet the Citi Rewards® Card.

What continues with your card?

Access to your Reward Program
Access to your
Rewards Program1
Learn more
Complimentary insurances
Complimentary
insurances2
Learn more
Citibank Dining Program
Citibank Dining
Program3
Learn more
Citi World Privileges
Citi World
Privileges4
Learn more
Earn reward Points with your Citi Prestige Card

Earn reward Points1 with your
Citi Rewards Card

Earn:


  • 1 Point per $1 on eligible Domestic spend (up to $10,000 per statement period)
  • 1 Point per $1 on eligible International spend (uncapped)

If your Citi Rewards Card is linked to the Linked Diners Club Card, you will earn:


  • 2 Citi Points per $1 on all eligible transactions5
We’ve got you covered

We’ve got you covered2

Be protected with your complimentary insurances2 available on your Citi Rewards Card.

Your insurance includes:

  • Purchase Cover Insurance
  • Extended Warranty Insurance
  • Transit Accident Insurance
  • Guaranteed Pricing Scheme
Learn more
Citibank Dining Program

Citibank Dining Program3

Enjoy a free bottle of wine when you dine at one of our partner restaurants through the Citibank Dining Program3.

Find your nearest participating restaurant.

Learn more
Citi World Privileges

Citi World Privileges4

Discover great online offers through Citi World Privileges4.

Learn more

What’s new with your card?

Card and account number
Card and
account number
Expiry date
Expiry date
CVV
CVV
(Card Verification Value)
Access to Mastercard®  Priceless Cities
Access to Mastercard®
Priceless Cities

What you need to do

You and any additional cardholders will receive a renewal Mastercard before your current card expires.*

When you receive it, simply activate it to access your card benefits. If you are an Additional Cardholder, the Primary Cardholder is required to activate their card first.

How to activate your card?

To ensure a recurring payment is not declined, you will need to update your card details with the merchants.

How to update your recurring payments?
Activating your new Mastercard is quick and easy

Activating your new Mastercard is quick and easy

Simply scan the QR code on the card or download the Citi Mobile® App and follow the instructions to activate your card now.

Activate your card now, to access your card benefits.

For other ways to activate your card:

Visit citibank.com.au/activate-card/

To learn more about how to activate your card, watch this short video here.

Update your recurring payments

Update your recurring payments

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require a list of your regular recurring payments for the last 13 months, you can contact Citi and we will provide details of transactions that the merchant has identified as recurring.

To learn more about how to set up or switch recurring payments to your Citi Mastercard, watch this short video here.

Remember to also update your mobile wallets

If you use Apple Pay6, Samsung Pay7, then update your mobile wallet with your renewal card details so you can ensure your payments are made with ease.

Apple Pay Samsung Pay
Expand all sections

Why are you replacing my existing card?

Your existing card is scheduled to expire soon. When it does, it will be replaced with a Mastercard, instead of a Visa. We continually look for ways to provide the best credit card features and benefits to you and believe that the switch to Mastercard will enable us to do this. We sent you the notice in advance because we want to make this transition as seamless as possible for you - with minimal disruption.

Why are you changing my Visa to Mastercard?

Citi and Mastercard have entered into a strategic partnership as Mastercard has been core to our business for decades, enabling effortless, secure payments for millions of Citi cardholders around the world. With the growth of this partnership, we are converting Citi credit cards to Mastercard.

Following the switch to Mastercard, your Citi provided features and benefits continue with your card including:

  • Card benefits provided by Citi
  • Annual fees (if applicable to your existing card)
  • Interest rates
  • Card PIN and telephone banking PIN
  • Citibank Online login and access
  • Citi Mobile® App access
  • Rewards Program1 (if applicable to your existing card)
  • Any complimentary insurance2 associated with your existing card
  • Access to the Citibank Dining Program3 and Citi World Privileges4

What's new with your card?

  • Card number and account number
  • Card expiry and CVV (Card Verification Code)
  • If your existing card is a Visa, then with the switch to Mastercard, you will now have access Mastercard® PricelessTM Cities8. To learn more visit priceless.com

I already have (a) Mastercard credit card(s)?

It is perfectly fine to have more than one Mastercard. Your Mastercard will currently continue with your existing fees and benefits as your existing Visa card. Some people prefer to put different types of expenses on each card – for example, they might put household expenses on one card and entertainment on another.

Is Citibank ending its relationship with Visa?

Citibank remains a member of Visa and will continue to service Citibank Visa customers and as they come up for card renewal they will be converted to Mastercard.

Why can’t I just go back to Visa?

We apologise for any inconvenience caused. We request that you continue with your relationship with us through Mastercard so we can provide you with the best credit card features and benefits as we will no longer be issuing Visa cards for your product.

Do you still offer Visa cards?

Yes, some Visa cards will continue to be issued.

Will I be able to use my Mastercard credit card in as many places as my Visa card?

Mastercard and Visa are both accepted in millions of locations across the world. Additional details are available at Mastercard.us

With Mastercard you can enjoy global acceptance at over 47 million merchants in more than 210 countries.

Will this switch to Mastercard cost me anything?

No, there is no cost to you by switching to Mastercard.

Do my credit terms or interest rate change?

As a result of the switch to Mastercard, your current interest rates and other credit card terms and conditions will continue.

When will my credit card change to a Mastercard?

You can expect to receive your new card approximately 40 days before your existing Visa card expires. We will contact you by letter, email or SMS to share more details when you are getting close to your card expiry date.

Do I need to do anything now before my Mastercard arrives in the mail?

No - simply continue to use your Visa card as usual until your new Mastercard arrives in the mail. Then all you need to do is activate your new Mastercard either online or over the phone and you will be ready to use it.

If you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

To ensure a recurring payment is not declined, once you receive your card, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of all your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Can I use my Visa card after I activate my Mastercard?

You should start using your Mastercard once activated. Your Visa card will no longer continue to work after your Mastercard card is activated. Please note, if you have any additional cardholders, they will also receive a new Mastercard and they can activate their card after the primary card is activated first.

What will change on my new Mastercard?

  • The following will change for you:

    • Expiry date
    • CVV (Card Verification Value)
    • Card number and account number
    • Visa-specific offers, which will be replaced by Mastercard offers through Mastercard® PricelessTM Cities8. To learn more visit priceless.com
  • The following will continue:

    • Card benefits provided by Citi
    • Annual fees (if applicable to your existing card)
    • Interest rates
    • Card PIN and telephone banking PIN
    • Citibank Online login and access
    • Citi Mobile® App access
    • Reward Program1 (if applicable on your existing card)
    • Any complimentary insurance2 associated with your existing card
    • Access to the Citibank Dining Program3 and Citi World Privileges4

I have an additional card on my account. Will I also receive a card for this?

If you have an additional card/s, your additional cardholder/s will receive a new Mastercard at the same time as your primary Mastercard. Please ensure that you activate your primary card before your additional cardholder/s activates their card/s.

Can I add an additional cardholder to my new Mastercard?

Yes. After you receive your Mastercard, contact the customer service number listed on the back and we will be happy to assist you.

Will my Personal Identification Number (PIN) change?

No. Your Card PIN, used for making cash advances and for withdrawing funds from an Automated Teller Machine (ATM), will not change as a result of this change to Mastercard. Your Telephone Banking PIN also remains the same.

I have set up automatic payments with a couple of merchants. Will these be automatically switched over too?

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card. Remember to also update any digital wallets with your new card details.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

When can I change my recurring payments information?

As soon as you receive your Mastercard and activate it, you can change any recurring payments you may have to your new Mastercard using the 16-digit card number, expiry date and CVV code (Card Verification Value).

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Will my Mastercard have contactless payment technology?

Yes, your Citi Mastercard will have contactless technology enabled. It will also contain an EMV chip, so that you can use it conveniently at all your favourite merchants.

Can I use my Mastercard on Apple Pay / Samsung Pay?

Yes. As long as your previous card was eligible with these services, you can use your card on Apple Pay6 or Samsung Pay7. Just remember to update your card details in your respective digital wallets.

Where can I see my latest transactions online?

All your credit card information as usual will be available on Citibank Online and the Citi Mobile® App.

Why do I have a balance on the Mastercard when I have not made any purchases?

Part of the conversion process includes moving your outstanding balance from the Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding balance.

Which card should I make my payments to?

You can make your payment for your statement period on either account and it will post properly. However, once you activate your Mastercard, we recommend you should make payments for your statement period to the Mastercard moving forward, given that is your new card number.

Will all of my card online settings from my old credit card transfer to Mastercard?

Yes, account online settings will transfer across to the Mastercard. Please note your Citibank Online access and Citi Mobile® App access will remain the same.

It is an inconvenience having to update my card details on all my merchants.

We apologise for any inconvenience caused. To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

If you require the full list of your recurring payments in the last 13 months, you can contact us and we can provide this to you for your convenience.

Should I keep my Visa card in case I have to make a return?

There is no need to retain the card. If you have a return, the merchant should be able to put the credit from the purchase made on the Visa onto the Mastercard instead; given it is the card that has replaced your old Visa card.

I'm on my Citi Mobile® App and I can't see my current card details. Do you know why? Is everything alright with my card?

Since your card was changed to a Mastercard when it expired, you will no longer see the Visa account on the Citi Mobile® App; however, you should be able to view the new Mastercard. You can also access your account via Citibank Online for more information.

What happens with my Linked Diners Club Card?

Your Linked Diners Club Card1 is not affected and will remain the same. As it is linked to your Citi Card, you will receive this card together with your new Citi Mastercard. Please remember to activate your Citi Card before your Linked Diners Club Card once you receive them.

Can I change my payment due date?

Your payment due date will not change as a result of this switch to Mastercard. If you want to change the date after you receive your new Mastercard, please contact us and we can assist you.

Will there be any system downtime when the card is being converted?

Yes, there may be a period where certain functions such as reward redemptions or Citibank Online and Citi Mobile® App access etc. will temporarily experience an outage while the conversion from Visa to Mastercard occurs. This downtime may be around 24-48 hours of your card expiry date. Please ensure you access your account before your card expiry to avoid any inconvenience.

Will this conversion impact my credit bureau/ credit score?

No it won't, we are simply changing your current Visa to a Mastercard. This change will not impact your credit score.

What do I need to do when I receive my new Mastercard?

When it arrives all you need to do is activate the card via the Citi Mobile® App or via Citibank Online. Follow the activation instructions as outlined on your card and card carrier. If you have any additional cardholders, they will also receive a new Mastercard. Please ensure you activate your card before they do.

Will all my Reward Points come over from my Visa card?

You will not lose any Reward Points1 as a result of this change. They will be migrated across to your new Mastercard.

Why do I see a Mastercard under my online profile?

We have recently converted your account from a Visa to a Mastercard. During this conversion process, your Visa account has been transferred to a Mastercard account. Once you activate your Mastercard, your Visa card will be closed but still available via Citibank Online and the Citi Mobile® App to view previous statements.

Part of the conversion process includes moving your outstanding balance from your Visa to your renewal Mastercard. Please note, this is a transferred balance and not a duplication of the outstanding amount.

In the month before your Visa card expires you will be automatically issued with a Mastercard (if your account remains in good standing). Once issued, all transactions made on your Visa card will appear under your new Mastercard account.

To ensure a recurring payment is not declined, it is important that you update your new credit card details with the merchant. Where possible Citi will try to honour any recurring payments that are charged to your expired card.

Important Information

  1. For Citibank Rewards Program: All rewards are subject to the Terms and Conditions of the Citi Rewards Program. Domestic Spend and International Spend means any Eligible Transaction made with a merchant who respectively tells us they are located within Australia or outside Australia. Eligible Transaction is defined in the Rewards Program Terms and Conditions and means any purchase excluding (but not limited to) cash advances, balance transfers, special promotions, BPAY payments, government related transactions and all other transactions set out within the definition. Points do not expire while the card remains open and in good standing.

  2. Insurance: Complimentary insurance covers are subject to eligibility requirements : AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 of Level 16, 310 Ann Street, Brisbane, QLD 4000 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 of 2 Market Street, Sydney NSW 2000 has issued an insurance group policy to Citigroup Pty Limited ABN 88 004 325 080 AFSL and Australian credit licence 238098 (Citi) of 2-26 Park Street, Sydney NSW 2000 which allows eligible Citi account holders and cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Complimentary Insurance Terms and Conditions which may be amended from time to time. Citi does not guarantee this insurance.

  3. Citibank Dining Program: Conditions apply. Visit citibank.com.au/dine.

  4. Citi World Privileges: Payment must be made using a Citi Credit Card. Privileges cannot be used in conjunction with any other promotional programs or offers. Citi and the business establishment reserve the right to change the terms and conditions at any time. Refer to citiworldprivileges.com/au/ for up-to-date offer details.

  5. Linked Diners Club: All rewards on your Linked Diners Club Card are subject to the Terms and Conditions of the Citibank Rewards Program and the Linked Diners Club Card Extra Terms. Eligible Transaction is defined in the Rewards Program Terms and Conditions and means any purchase excluding (but not limited to) cash advances, balance transfers, special promotions, BPAY payments, government related transactions and all other transactions set out within the definition. Please click here for the full definition of Eligible Transactions. Points do not expire while the card remains open and in good standing.

  6. Apple Pay:Apple Pay works with iPhone 6 and later in stores, in selected apps, and on participating websites in Safari; with Apple Watch in stores and selected apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in selected apps and on participating websites in Safari; and with Mac (2012 or later) on participating websites in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105. You can use Apple Pay in stores/merchants wherever NFC contactless payment is accepted. For certain merchant terminals, a transaction limit may apply. You can also make in-app purchases and websites in Safari where Apple Pay is available as a payment option. Terms and conditions apply to the use of Apple Pay. Apple, the Apple logo, Apple Pay, Touch ID and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

  7. Samsung Pay:Only Gear devices bought in Australia will support Samsung Pay on Gear in Australia. Samsung Pay on Gear needs to be authenticated each time the Gear smartwatch is put on and requires a periodic connection to a compatible smartphone with internet access and Samsung Pay installed. Samsung Pay for Gear only available on NFC terminals with Gear S2 and NFC and MST terminals with Gear S3. For more information visit https://www.citibank.com.au/samsungpay/

  8. Mastercard® PricelessTM Cities:For more information on Mastercard® PricelessTM Cities visit priceless.com

© 2020 Citigroup Pty Limited. All rights reserved. ABN 88 004 325 080, AFSL No. 238098, Australian credit licence 238098. Citi, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and registered throughout the world.

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