Frequently asked questions

What Citi Credit cards can have a Linked Diners Club Card?

The Linked Diners Club Card is available on Citi Platinum, including existing customers enrolled in Citi Qantas Rewards, Citi Signature, Citi Signature Qantas, Citi Prestige and Citi Prestige Qantas Cards.

What is/will be the credit limit for my Linked Diners Cub Card?

Your Linked Diners Club Card does not have a separate credit limit. Your credit limit applies to both your Citi Credit Card and Linked Diners Club Card.

I don’t have one of the eligible Citi Credit Card products to take up a Linked Diners Club Card what can I do?

If you do not have a Citi Platinum, Citi Signature, Citi Signature Qantas, Citi Prestige or Citi Prestige Qantas Card, you can contact us on 13 24 84 to see if you are eligible to change to one of these products in order to request a Linked Diners Club Card.

Does the Linked Diners Club Card earn Qantas Points and are the points transferred across to the Qantas Frequent Flyer program?

Yes, if you currently hold a Citi Platinum Card enrolled in Citi Qantas Rewards, Citi Signature Qantas, or Citi Prestige Qantas Card you will earn Qantas Points on your Linked Diners Club Card. There is no change to the way your Points are transferred to your Qantas Frequent Flyer today.

I have an additional cardholder and have applied for the Linked Diners Club Card. Will they automatically receive a Linked Diners Club Card too?

Yes, when the primary card holder applies for a Linked Diners Club Card this also includes any Additional Cardholders they currently have or add on at a future date.

How can I request the Linked Diners Club Card?

If you are an existing customer with a Citi Platinum, Citi Signature, Citi Signature Qantas, Citi Prestige or Citi Prestige Qantas Card which is in good standing, you can request a Linked Diners Club Card on Citibank Online.

If you log in to Citibank Online, navigate to “Services > Card Services”. If you are eligible, you will see the option on the left navigation menu to request a Linked Diners Club Card.

How can I view the transactions made on my Linked Diners Club Card?

If you are a Primary Cardholder you will be able to view your Linked Diners Club Card transactions via Citibank Online, on the Citi Mobile® app and via your statements.

To check your transactions on Citibank Online or on the Citi Mobile® app, select your Citi Credit Card account and your Linked Diners Club Card transactions will be listed along with your Citi Credit Card account transactions. You may also filter by card number to view your Linked Diners Club transactions separately.

If you click on an individual transaction on the Citi Mobile® app under your Citi Credit Card, you will be able to see the last 4 digits of the card number used for that transaction.

If you have made transactions within the statement cycle, you can also view transactions on your Linked Diners Club Card statement which will be sent as a separate statement enclosed with your Citi Credit Card statement.

Additional card holders can view their Linked Diners Club Card transactions via Citibank Online or on the Citi Mobile® app. You will be able to see your Diners Club Card as a separate product.

I’m not a Citi customer, how can I request a Linked Diners Club Card?

When you apply for a Citi Credit Card (a Citi Platinum, Citi Signature, Citi Signature Qantas, Citi Prestige or Citi Prestige Qantas Card) you can request a Linked Diners Club Card at the same time in the “Additional Options” section of the application form.

I changed my mind after I submitted the application and now want to take up the Linked Diners Club Card

You can request a Linked Diners Club Card online once your Citi Credit Card has been approved and you have registered for Citibank Online. If your card has not yet been approved, you will need to wait until it is.

Can I choose Qantas rewards Points with my Linked Diners Club Card?

Qantas reward Points are only available on a Citi Platinum Card already enrolled in Citibank Qantas Rewards, Citi Signature Qantas Card or Citi Prestige Qantas Card. For Citi Signature

Qantas and Citi Prestige Qantas, you must opt into Qantas Rewards at the time of application and provide us with your Frequent Flyer number. If you choose to request a Linked Diners Club Card and have opted in to Qantas Rewards your Diners Club Card will earn Qantas reward Points. The Qantas reward Point earn rate on the Linked Diners Club Card is uncapped at 1 point per dollar on Eligible Transactions

Where can I use my Linked Diners Club Card?

The Linked Diners Club Card can be used at any merchant who accepts Diners. Merchants who accept Diners can be found at merchant.dinersclub.com.au

Will there be a surcharge for using my Linked Diners Club Card?

Surcharges depend on the individual merchant and retailer. It is possible that the merchant will charge an increased fee to use the Linked Diners Club card.

Card Activation/Lost or Stolen & PINs

How can my Linked Diners Club Card be activated?

To activate online log in to Citibank Online at citibank.com.au. For first time users; register at citibank.com.au/register

Go to: Services > My Profile > Card Activation

Alternatively, you can call us on 1300 765 824 and follow the prompts.

You will be required to activate your Citi Credit Card and Diners Club Card separately. Your Citi Credit Card must be activated prior to activating the Diners Club Card.

For lost or stolen Citi Credit Cards, will the Linked Diners Club Card continue to work even if I was issued a new Citi Credit Card number or will the Linked Diners Club Card be replaced as well?

For lost or stolen, only the card which has been reported lost or stolen will be replaced. You can continue to use the other card and the PIN will remain the same (unless you have changed the PIN).

When I received the new Citi Credit Card, I was asked to choose a PIN. Will this PIN automatically be the same as the Linked Diners Club Card?

PIN’s will automatically be the same on both cards when you set up your PIN. You can change your PIN and any change to the PIN will synchronise to both cards.

Upon expiry, will the additional cardholder automatically receive a new Linked Diners Club Card with new expiry as well?

Yes upon expiry both the Citi Credit Card and Linked Diners Club card will be automatically re-issued for additional cardholders and they will have the same expiry date.

Card Features

Are benefits I get on my Citi Prestige Card available on the Linked Diners Club Card such as Priority Pass, airport transfer, 1 free night hotel and 4th night free hotel?

All the Visa benefits available on your Citi Prestige Card will remain only on this card. They are not available on the Linked Diners Club Card. These benefits are managed by Visa and must continue to be booked using your Citi Prestige Card as you have been.

Will the insurance benefits be available on the Linked Diners Club Card?

All insurance benefits will be the same across both your Citi Credit Card and Linked Diners Club Card. For example if you make a purchase with the Linked Diners Club Card then that purchase would be eligible for Purchase Cover Insurance. If you make an airline ticket purchase with the Linked Diners Club Card then that purchase is valid to be covered for International Travel Insurance.

What are the fees for the Linked Diners Club Card?

There is no additional fee to have a Linked Diners Club Card. There are no International Transaction Fees when spending overseas. Please note that Standard International Transaction Fees still apply to your Citi Credit Card.

Will the Linked Diners Club Card also come with the benefits of a standalone Diners Club Card (e.g. Diners Club lounge access, etc.)?

No, The Linked Diners Club Card does not have any Diners Club benefits such as lounge access. Card benefits will remain the same as what is available on your Citi Credit Card.

General FAQs

What is the interest rate on purchases when using my Linked Diners Club Card?

Any interest free periods applying to your retail purchase balances on your Citi Account will also apply to any Linked Diners Club Transfer Amounts (a transfer of balance from your Diners Club Card to your Citi Credit Card). This is because Linked Diners Club Transfer Amounts will be treated as a purchase, and will form part of the ‘Retail Purchase Balance’ on your Citi Account for all purposes including charging interest under clause 8 of the Citi Terms and Conditions.

Therefore, any Interest will be charged at the annual percentage rate on your Citi Credit Card.

Will I be entitled to interest free days?

As per the response to the above question, all transactions made on the Linked Diners Club Card are transferred to your Citi Credit Card, and any interest free periods that apply to your retail purchase balances on your Citi Credit Card will also apply to your Linked Diners Club Card.

Will a separate statement be sent out for the Linked Diners Club Card?

If you have made transactions on your Linked Diners Club Card within the statement cycle, there will be two separate statements enclosed together, one for your Citi Credit Card and one for your Linked Diners Club Card.

Do I need to pay the Linked Diners Club statement?

The Diners Club statement also forms part of the statement for your Citi Credit Card account. For each transaction, Citi has paid Diners Club the transaction amount on or about each transaction date, so you do not need to pay these amounts to Diners Club. The Diners Club statement is for your information only. To see the amount due on your Citi account and Points earned, please refer to your Citi Credit Card statement.

When will my Linked Diners Club Card transactions be transferred to my Citi account?

Transactions made using your Linked Diners Club Card will be transferred to your Citi Credit Card account each time you make a transaction or on a daily basis.

If I cancel the Linked Diners Club Card, will the final Points be transferred over to my Citi Credit Card?

Yes. Points will be awarded for Eligible Transactions up until you cancel your Linked Diners Club Card.

Will cash withdrawals be available on the Linked Diners Club Card?

ATM access will not be available on the Linked Diners Club Card

Will I be able to use my Linked Diners Club Card for BPAY?

BPAY will not be available on the Linked Diners Club Card

Citi Signature Rewards Card earn rates*

  • 2
    Points per
    dollar

    For all eligible
    International Spend

  • 2
    Points per
    dollar

    For selected domestic purchases made and booked directly from a range of major: restaurants and restaurant chains, hotel chains and airlines (flights only)

  • 1.5
    Points per
    dollar

    For selected domestic purchases made at major: petrol outlets, supermarkets and national retailers

  • 1
    Point per
    dollar spent

    Everywhere else on domestic Eligible Transactions

*For further information on the points earn, please refer to the Citi Rewards Terms and Conditions. Please note that whether or not a purchase is eligible to earn Points and how many (e.g. whether the merchant is a "major restaurant") will be determined based on card scheme information ultimately provided either by the merchant (including individual outlets) or its financial institution (including information about the type of business conducted by the merchant). If, for example, a restaurant is not classified as a restaurant by the card scheme, it will not be treated as a "major restaurant" for calculating Points. If you hold a Citi Signature Qantas Card please note that membership and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions, available at qantas.com/terms.

Citi Signature Qantas Rewards Card earn rates*

  • 1
    Qantas Point
    per dollar

    For all eligible
    International Spend

  • 1
    Qantas Point
    per dollar

    For selected domestic purchases made and booked directly from a range of major: restaurants and restaurant chains, hotel chains and airlines (flights only)

  • 0.75
    Qantas Points
    per dollar

    For selected domestic purchases made at major: petrol outlets, supermarkets and national retailers

  • 0.5
    Qantas Points
    per dollar spent

    Everywhere else on domestic Eligible Transactions (up to $20,000 per Statement Period)

*For further information on the points earn, please refer to the Citi Rewards Terms and Conditions. Please note that whether or not a purchase is eligible to earn Points and how many (e.g. whether the merchant is a "major restaurant") will be determined based on card scheme information ultimately provided either by the merchant (including individual outlets) or its financial institution (including information about the type of business conducted by the merchant). If, for example, a restaurant is not classified as a restaurant by the card scheme, it will not be treated as a "major restaurant" for calculating Points. If you hold a Citi Signature Qantas Card please note that membership and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions, available at qantas.com/terms.