Pay your bills online or by phone.

- No queues
- Available 24x7
- Fast and easy

Pay your bills online or by phone. - No queues - Available 24x7 - Fast and easy


BPAY® is one of the best ways to manage your bills. It's fast, easy and convenient. It is today's way of paying bills to over 14,000 billers throughout Australia.

BPAY® provides you with a one-stop solution to bill payment. No more queuing, no more envelopes and stamps, no more dealing with many different companies to pay individual bills. In short, no more hassle. You just need to make one call to CitiPhone Banking or log into Citibank Online any time 24 hours a day, 7 days a week.

You can pay bills for over 14,000 billers from your Citibank accounts. Look for the BPAY® logo on your bill. Depending on the type of bill, you can choose to pay from your savings account, loan account or credit card.

BPAY® is also an efficient way of making your repayments on your Citibank accounts. You can control how much you pay each month and when. Forget the routine of standing in queues at Australia Post each month, BPAY® is fast, flexible and convenient.

You can pay multiple bills on the one phone call, or one Citibank Online banking session - 7 days a week, 24 hours a day.

  • Ensure you are registered with your financial institution's Internet and/or Phone Banking service.
  • Access their Phone Banking and/or Internet Banking service and follow their prompts.
  • Select a cheque or savings account (note: Citibank accounts cannot be paid by a Credit Card).
  • Enter the Citibank Biller Code
    Credit Cards - 49502
    Mortgages - 49510
    Ready Credit - 49528
    Personal Credit - 49726
    Business Credit - 49734.
  • Enter your Citibank Account number as the customer reference number.
  • Enter the amount and if applicable, payment date.
  • Wait for the receipt number.

Credit Cards (check the back of the bill to see if the biller accepts credit card payments) ReadyCredit, Diners Club Credit Line, Personal Credit and Business Credit Transaction/Savings Accounts eg. Citiplus Transaction Account, Online Cash Manager, Citi Investment Account, Cash Management Account.

Revolving Mortgage Accounts (not available from Standard or Variable mortgages).

Look for the BPAY® logo on each bill you receive

Call CitiPhone Banking on 13 24 84 Sign on to Internet Banking at www.citibank.com.au
Enter your card or account number, press # Sign on using your User ID and password
Select option 2 for self services Telephone Banking and enter Telephone PIN (TPIN) Select Bill Payments and Transfers
Select option 3 for BPAY® In Step 1 select your BPAY® payee or 'One Time Bill Payment'
Select account to pay your bill from and follow the simple instructions Follow the simple instructions
Wait for the receipt number Wait for the receipt number
Want to pay more bills? Just follow the prompts Want to pay more bills? Just select 'Make Another Payment' again

Note: To make a repayment on your Citibank account from another Citibank Account, choose "Transfer between Accounts" not BPAY®.

As a Citibank customer you are automatically registered to use BPAY®. If you need assistance with using CitiPhone Banking or Citibank Online for the first time, please call one of our Customer Service Officers on 13 24 84 for assistance 24 hours a day, seven days a week.

® Registered to BPAY® Pty Ltd ABN 69 079 137 518.