Document upload

Submitting your documents just
got easier.

Submitting your documents just got easier.

Upload documents online

You can now submit forms and requests quickly and securely using Citi Document Upload.

Speedy Delivery

Speedy Delivery

Faster delivery of documents to us.

Peace of Mind

Peace of Mind

Documents are received securely online.

Convenience

Convenience

Submit your documents at a time that’s convenient to you.

What documents are accepted via Document Upload?

The following request types and documents are currently accepted in Document Upload.

Note: If you have a request type that is not shown in the table, the appropriate method to return is provided directly on the form.

Your privacy is important to us. In order to maintain your privacy, please ensure that you only provide us with information and/or documentation that is necessary for us to process your request.

  • Request Type

    Accepted documents

  • Transaction Dispute

    Completed Dispute Request form

    All relevant supporting documents

  • Authorised Person Request
    (Credit Card customers only)

    Completed Appointment of Authorised Person form

    All relevant supporting documents

  • Collections

    Any document requested by the Collections team

  • Hardship Assistance

    Any document requested by the Hardship team

  • Easipay Request

    Completed Easipay Request form

  • Funds Transfer Request

    Signed written request with all funds transfer details

  • Funds Transfer Authority

    Completed Funds Transfer Authority

  • Cheque book Re-order

    Signed written request

  • Direct Debit Request (Home Loan)

    Completed Direct Debit Request form

  • Redraw (Home Loan)

    Completed Redraw Request form

  • Security Release / Discharge

    Completed Security Release form

    All relevant supporting documents

  • Investment Application

    Completed application form

    All relevant supporting documents

  • Account Closure

    Signed written request

How to submit your documents:

  • STEP 1

    STEP 1:Print and complete the required form or complete a written request (as directed in the above table).
    Ensure all information on the form is completed and you have any supporting documents ready to submit.

  • STEP 2

    STEP 2:Scan or take a picture of the completed document, including any supporting documents.
    You can choose to take a picture with your phone if you do not have a scanner available. Please ensure the document image is clear. Some forms can be also completed online and saved as PDF.

  • STEP 3

    STEP 3:Go to Document Upload and submit your document.
    Click on the link below to open Document Upload.

Open Document Upload

Frequently Asked Questions

Which accounts can use Document Upload?

Document Upload is available for Credit Cards, Ready Credit, Citi Personal Loan Plus, Deposit and Transaction accounts, Investment accounts and Home Loan accounts. Some request types may only be available to certain accounts.

What document file types are accepted?

Valid file types are – PDF, JPEG (or JPG) and PNG.

Is there a limit on the size of files?

Yes – each file uploaded will need to be below the maximum size of 6MB. You will be able to upload a maximum of 3 documents per request.

How long will my request take to complete?

The time needed to action your request will vary depending on the type of request. For simple requests, we will complete your request within 2-4 business days. If your request is more complex, we will start your request within 2-4 days however the time required to complete your request will vary based on each circumstance.

Can I check the status of my request?

Yes, if you have made the request after logging in to Citibank Online. To check the status of your request, log in to Citibank and go to SERVICES > Document Upload. The status of your requests will be shown in the Uploaded Documents section.