What should I do if I see a transaction I do not recognise?

What should I do if I see a transaction I do not recognise?

ANSWER

If you notice a transaction on your account that you haven't made, please call us on 13 24 8413 24 84.

At Citibank we aim to make the experience as easy as possible by providing you with detailed information on the steps involved. Visa and MasterCard have set rules and timelines for the dispute process, which can sometimes take up to 180 days to resolve.

Click here to view Transaction dispute guidelines.

Alternatively you can contact the merchant directly and try and resolve the dispute yourself.