Welcome to our Citibank
Help & Support Centre

Welcome to our Citibank Help & Support Centre

Top Six FAQs

  • Mobile Wallets

  • How do I change my PIN?

  • Balance Transfer

  • How do I activate my card?

  • How do I register for Online Banking?

  • How do I open a Citibank account?

You can now pay with your phone using Apple Pay, Samsung Pay or Citi Pay.

For further information, please click on the following:

-Apple Pay

-Samsung Pay

To change your PIN simply log into Online Banking choose My Profile under Services then click on Change ATM PIN and select the card you wish to change.

Balance transfer refers to a transfer of an outstanding balance from another credit, loan or Australian store card to a Citibank credit card. For further information on Balance Transfer please click here

To activate your card, simply sign onto Citibank Online and click the 'Activate your card' link which will display under your account details on the Account Summary screen. Enter the required One Time Pin (OTP), then select the card you want to activate, click 'Activate', then follow the prompts to activate your card.

You can register online for Internet Banking in 5 easy steps:

To start the process click on 'First Time User - Register' on

  1. Select the card type you are registering, if you are registering both cards, please just choose one of them, they will be automatically linked
  2. Read and accept our Terms and Conditions
  3. Enter in the details on the screen, please keep your card near you - at this stage you will be asked to enter a One Time Pin (OTP) that you will receive on the mobile number you have registered with us
  4. Create a User ID and Password
  5. You will receive a confirmation of registration.

You can choose how you would like to open an account:

Open an account online.

Call us on 13 24 34

Visit any Citibank branch.

  • Online Banking FAQs
  • Mobile Wallets - Apple Pay
  • Mobile Wallets - Samsung Pay
  • Mobile Wallets - Citi Pay
  • Bank Account FAQs
  • Credit Card FAQs
  • Flexible Personal Loan FAQs
  • Home Loan FAQs
  • Fixed Payment Option
  • Switch to eStatement.