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How to Apply
To apply for a credit card, select the card you wish to apply for on the Credit Cards Overview page.
You are:
- Over 18 years of age
- Have a good credit rating
- A permanent Australian resident
- If you are a recent permanent Australian resident (within 12 months).
- Contact details
- Details about your employment (employment status, primary occupation and employer's contact details)
- If you are self-employed, your accountant's name, name of their accounting firm, and contact phone number
- Gross income and monthly expenses
- For balance transfers, name on account, type of card/account, card/account number, amount being transferred and the issuing organisation's name and address
To track your application, click the link provided in the email you received containing your Application Reference Number. You will need to complete a verification step to ensure that the correct application is being retrieved.
Once you have received your application ID, the next step is to verify your identity and income details. You'll need to supply documents to help us do this, a list below outlines what is required depending on your employment type.
Please authorise with your employer and/or your accountant that Citibank may contact them to confirm your income and employment details.
All applicants
(please supply all of the following)
- Driver's Licence (back side of the driver's license to include change of address) or proof of address (eg. most recent electricity or utility bill)
- Australian passport (if you have an Overseas passport, please also provide a copy of your visa) or Medicare Card (without interim or reciprocal health care) to confirm residency.
(please supply any one of the following options):
- Two payslips less than 60 days old (preferred), or
- Letter of employment less than 30 days old (should indicate annual income and employment status), or
- Three months of applicant's bank statements showing the regular income, or
- Most recent Individual Tax Return, or
- Most recent PAYG payment summary, or
- Most recent Individual Tax Assessment Notice.
(please supply any one of the following options):
- Two most recent Income Tax Returns, or
- Two most recent Tax Assessment Notices, and
- Two most recent Business/Company Tax Returns, or
- Two most recent Business/Company Profit & Loss Statements
(please supply any one of the following options):
- Letter of employment less than 30 days old (should indicate annual income and employment status), or
- Two months payslips less than 60 days old showing applicant's name and employer's details, or
- Employment contract (signed by employer) & most recent Individual Tax Return, or
- Employment contract (signed by employer) & most recent Individual Tax Assessment Notice, or
- Employment contract (signed by employer) & most recent PAYG payment summary
(please supply any one of the following options):
- A letter from Centrelink showing applicant's name and the Permanent Government Pension amount, or
- Three most recent bank statements showing applicant's regular Centrelink payments, or
- The annual superannuation statement which includes an indexed pension amount, or
- One most recent Self-managed Superannuation Tax Return less than 15 months old
Please send documents together with your name and Application ID via:
| Document upload: | For details, refer to your application email. |
| Email: | newca1@citi.com |
| Post: | Citibank Credit Cards, GPO Box 1625, Sydney NSW 2001 |
Online Security
You should be aware that email is not a secure communications channel. Should you choose to send us information by email, we recommend that you encrypt the information using an encryption program that's compatible with the encryption programs used by us. We can support files encrypted with Winzip or SecureZip. You'll then need to contact us and advise the password used to encrypt your files. Just call 1800 807 138 to advise us of the password. Please don't email the password to us. Should you choose to send us unencrypted information you do so at your own risk. We accept no liability should the information that you send to us be intercepted by a third party. If you wish to proceed and email us your documents, the email address is - newca1@citi.com.