Your passport to global banking.
The world is a big place full of exciting adventures. At Citibank, we want to help you enjoy every minute of your travels. Take advantage of Citibank's global presence by tapping into our international branch and ATM network, and international support services.
For your convenience, you no longer need to contact Citibank to advise us of your travel plans. In the event any of your transactions are detected as irregular activity, we will endeavour to contact you as soon as possible via text or voice call using the mobile number we have on file to discuss the situation.
There are inherent risks to using your card overseas such as card theft and skimming, to protect your account security, we will temporarily suspend your account if you are not contactable and your account will remain blocked until we have contacted you. To minimise any inconvenience, it is important that you ensure we have your correct mobile number that you will be using whilst overseas. You can update your mobile number by logging onto Citibank Online, click Services > My Profile > Update Contact Details > Update Phone Numbers.
Click here to learn more about the top five things to do before going overseas.
Lost or stolen cards
If your card is lost or stolen, please contact us as soon as possible, at any time, via our international customer service number +61 2 8225 0615. One of our Customer Service Officers will review your recent transactions, block your account to stop any fraudulent activity and organise to issue you with a new card.
If you ever misplace your wallet or get caught in a bind while travelling, you may be able to access your money at a Citibank branch.
Please note that withdrawal limits and transaction fees vary based on the country you are visiting and that Citibank locations may not be in all countries visited.
- Spa & Health
Citibank has teamed up with Lonely Planet to give you an insider's view on some of the world's most intriguing hotels, museums, retail shops, spas, historic sites and more.
You can access:
- Customised City Guides for some of the most exciting cities in the world. Guides include travel tips like local customs, etiquette and hot spots.
- Points of interest across 50 of the world's most dynamic cities.
If you have or open a Citigold account, you may also enjoy additional benefits when travelling. An example is access to International SOS, the world's leading provider of medical assistance. If you ever need medical help whilst abroad, ISOS provides your guaranteed peace of mind.
Benefits do vary by country, please contact your local Citibank location for more information.
Protecting your card
Citibank takes the security of your account seriously and we constantly monitor for any unusual activity on your account.
In the event your card is not working or if you encounter any other card usage issues , you can contact us at citibank.com.au/contactus.
The Citi Mobile app allows you to generate an offline One-Time PIN for use when banking on Citibank Online, anywhere in the world.
This feature is free to use internationally as no network coverage or internet connection is required to generate an offline One-Time PIN. Learn more at citibank.com.au/otp.