Getting started.

Getting started.

CitiPhone is a convenient and easy way to do your banking over the phone. Manage your banking on the go, 24 hours a day, from anywhere in the world.

You can:

  • Activate your card
  • Check your balance
  • Review your recent transaction history
  • Transfer money
  • Receive an Online Authorisation Code (OAC)
  • Pay a bill via BPAY®
  • Change your Telephone PIN
  • Request a cheque book
  • Check the status of a cheque
  • Register your Tax File Number

Getting started is simple, contact CitiPhone Self-Service Banking on 13 24 84 (or +61 2 8225 0615 if you're calling from overseas), all you need is:

  • Your Citibank card or your account number
  • Your Telephone Personal Identification Number (TPIN), if you do not have a TPIN please call us on 13 24 84.