CITIBANK AUSTRALIA
Citibank Citi
  • Confirm the website is secure.

    Confirm the website is secure.

    Check the website you're using is secure. Look for 'https' within the website address or a padlock icon. This means they use encrypted software to protect your details during the transaction.
  • Protect your card details.

    Protect your card details.

    Only provide your card details at the check out when making a purchase and never provide your card details via email, even if a merchant asks for them. Emails are not secure and could be intercepted by a third party.
  • Check delivery and returns policy.

    Check delivery and returns policy.

    Confirm how long delivery should take and what you should do if your item isn't received within that time frame. Ensure you are aware if the merchant has a return policy and who is responsible for the costs of those returns.
  • Keep a record of your transaction and check your monthly statements.

    Keep a record of your transaction and check your monthly statements.

    Make note of your reference number or print a confirmation of purchase every time you make a transaction online. Make sure all transactions on your statement are correct. If there are any you're unsure about, contact us straight away on 13 24 84.
  • Confirm the website is secure.
    • CONFIRM THE WEBSITE IS SECURE.

      Confirm the website is secure.

      Check the website you're using is secure. Look for 'https' within the website address or a padlock icon. This means they use encrypted software to protect your details during the transaction.
  • Protect your card details.
    • PROTECT YOUR CARD DETAILS.

      Protect your card details.

      Only provide your card details at the check out when making a purchase and never provide your card details via email, even if a merchant asks for them. Emails are not secure and could be intercepted by a third party.
  • Check delivery and returns policy.
    • CHECK DELIVERY AND RETURNS POLICY.

      Check delivery and returns policy.

      Confirm how long delivery should take and what you should do if your item isn't received within that time frame. Ensure you are aware if the merchant has a return policy and who is responsible for the costs of those returns.
  • Keep a record of your transaction and check your monthly statements.
    • KEEP A RECORD OF YOUR TRANSACTION AND CHECK YOUR MONTHLY STATEMENTS.

      Keep a record of your transaction and check your monthly statements.

      Make note of your reference number or print a confirmation of purchase every time you make a transaction online. Make sure all transactions on your statement are correct. If there are any you're unsure about, contact us straight away on 13 24 84.