Welcome to Citi, we are really excited to help you live a little more with one of our flexible personal loans.

Let us tell you what happens next....

DOCUMENTS WE WILL SEND YOU

 

Over the next few days you will receive the following information relating to your Flexible Personal Loan:

Your Welcome Pack

This contains your Welcome Letter confirming your account details including your credit limit, your introductory offer and your account number. Your pack will also contain the Terms & Conditions for your account. Please read these carefully and keep them somewhere safe.

Your Visa Debit card

We will send you a Visa Debit card which gives you access to your funds in-store, online or at an ATM at the standard variable rate, currently 19.99% p.a.

Please see 'Activating Your Account and Introductory offer' section for details on how to authorise the introductory offer on your account.

Your PIN and Online Banking

You can now choose or change your PIN online or via our Mobile App.

To see how easy this is, visit citibank.com.au/PINvideo and citibank.com.au/citimobile

If you have registered for online banking at the time of application, you can log on to Citi Online using the Username and password you had selected at the time of application.

Your Telephone Banking PIN (TPIN)

We will send you a TPIN to access our self service telephone banking functionality.

Please Note:

If you already have a Citibank Visa Debit card (for example, for your Citibank Plus account), we will not send you another Visa Debit card. Your existing card will be automatically linked to your new account.

When using your Visa Debit card to access your Ready Credit Flexible Personal Loan, select the 'CHQ' option, both in-store and at ATM's.

If you use payWave for transactions under $100, these will be linked to your Primary account. Please call us if you are not sure what your Primary account is, or if you would like to change it.

If you have lost or misplaced your existing Visa Debit card, please call us on 13 24 84 to arrange for another card to be sent to you.

ACTIVATING YOUR ACCOUNT AND INTRODUCTORY RATE

 

You must authorise the introductory offer on your account to take advantage of the promotional rate. Please note, all use of your account outside the promotional offer will be at the standard variable rate, currently 19.99% p.a. You have 90 days from your account approval to take up your introductory offer.

Once you have received your Welcome Pack and Visa Debit card (if you don't already have one), you can activate your account and authorise your promotional offer by logging on to Citi Online or calling us on 1300 765 824.

Visit citibank.com.au/activate to view a demo on how to get started.

For more details on your introductory offer, click on the relevant link below.

Balance Transfer Offer

 

If you have applied for a Balance Transfer offer you can access up to 100% of your credit limit at the lower rate.

You can arrange for (a) the funds to be transferred by BPAY, or (b) a cheque for the amount you request.

Balance Transfer Offer

If you have applied for a Balance Transfer offer you can access up to 100% of your credit limit at the lower rate.

You can arrange for (a) the funds to be transferred by BPAY, or (b) a cheque for the amount you request.

Fixed Payment Option offer

 

If you have applied for a Fixed Payment Option offer, you can arrange for funds to be electronically transferred to a bank account of your choice, up to 100% of your available credit limit at the lower rate.

Fixed Payment Option offer

If you have applied for a Fixed Payment Option offer, you can arrange for funds to be electronically transferred to a bank account of your choice, up to 100% of your available credit limit at the lower rate.

WHO TO CONTACT IF YOU HAVE ANY QUESTIONS

 

If you have any questions, please call us on 13 24 8413 24 84.

We're sure you'll find banking with us a little different, and that's just one reason why you made the right decision to rethink banking.

If you have any questions, we are here to help.

Just call us on 13 24 8413 24 84, 24 hours a day, seven days a week.