If you've forgotten your User ID, you can easily retrieve this from Citibank Online. You will need to have your card number and ATM/Internet PIN ready, so we can identify you. Click here to retrieve your User ID now.
Password:
If you've forgotten your password, you can reset it by Clicking here . You will need to have your User ID, card number, ATM/Internet PIN and associated account number ready, so we can identify you and allow you to reset your Password.
Answer to my security questions:
If you have forgotten your security questions, you can easily set up new questions. You will need to have your User ID, card number, ATM/Internet PIN and account number ready, so we can identify you. Before you create new security questions you will firstly need to create a new password.
Click here to set up your security questions and answers now.
ATM/Internet PIN:
Citibank can issue a new ATM/Internet PIN, just call us on 13 24 84, select Option '0' and a representative will arrange this for you. Please allow up to five working days for your new ATM/Internet PIN to arrive.
Account Number:
If you have forgotten your account number this can be easily found in a number of places.
For Citibank Credit Cards your account number is the 16 digit number found on the front of your card. When having to register or reset your login details you'll be required to enter this number twice.
Should you have difficulty obtaining your account number please call us on 13 24 84.
User ID
To create your User ID sign on to Citibank Online and select 'First Time User'. All you need to create your User ID is:
Your 16 digit card number or Internet Access Number (IAN)
Your ATM PIN or Internet PIN
Account or credit card number
If you have a Citibank debit card and a Citibank Credit Card, we recommend that you use your Citibank debit card to create your User ID-that way you will be able to see all of your accounts, including your Citibank Credit Card.
Password:
If you need to change your online banking password, sign on to Citibank Online and select 'Change User ID/Password/ATM Pin' from the Quick Navigation menu. You will be prompted to enter your current online banking password and then to create your new password.
Security questions:
To change your security questions and answers, simply sign on to Citibank Online and select 'Edit Profile & Preferences' from the top right hand side corner, then select 'Change my security questions'. You will be required to answer one of your security questions, before you can reset all questions.
ATM PIN:
To change your ATM PIN simply sign on to Citibank Online and select 'Change User ID/Password/ATM PIN' from the Quick Navigation menu. You will be required to enter your current ATM PIN and your new ATM PIN using the floating keyboard. For security reasons we recommend you do not select a PIN number which represents your birth date, or an alphabetical Code/PIN, which is a recognisable part of your name.
Note: If you have more than one card (e.g. Citibank debit card and a Credit Card) then you can only change the ATM PIN for the card you used when you created your User ID.
Not all Citibank accounts have an associated card number as this depends on the type of account you hold with us. If you don't have a card number, your account will have an associated Internet Access Number (IAN) which is used to register for Citibank Online. Whenever you are prompted to enter your card number, use your IAN. If you need assistance registering for Citibank Online view our online demo or call us on 13 24 84.
Your ATM PIN will be issued once your account application has been approved. Once your application is approved your ATM/Internet PIN can take up to five working days to arrive at your street address. For security reasons your ATM/Internet PIN can't be sent to a PO Box address. If you have not received your ATM/Internet PIN contact us on 13 24 84.
Your ATM/Internet PIN is one piece of information we use to identify you during the registration process. Your ATM/Internet PIN is also used to identify you when retrieving your User ID/Password, to reset your User ID/Password/answers to security questions or change your ATM PIN.
Customers who have a Citibank Online Saver account (COS) will receive an Internet Pin in place of an ATM PIN. All other customers will receive an ATM PIN.
Your account number is assigned by Citibank and is used to identify your account. For credit card customers this is the 16 digit number found on the front of your card. If you are having difficulty locating your account number read the above section 'I forgot my account number'.
If you have a Citibank credit card your account number is the 16 digit number found on the front of your card. When registering for Citibank Online and you are prompted to enter your account number use your card number. If you are having difficulty locating your account number read the above section 'I forgot my account number'. If you need further assistance registering for Citibank Online, please view our online demo or call us on 13 24 84.
An IAN or Internet Access Number is issued for Citibank Online Savings accounts and is an alternative to a card number. You will receive your IAN in the post after your application has been approved. Once you have your IAN you will need to activate this by calling us on 13 24 84. Your activated IAN is also used during the registration process for Citibank Online. If you need further assistance registering for Citibank Online, please view our online demo or call us on 13 24 84.
Your User ID is created when you register for Citibank Online and is required each time you sign on to online banking. You are able to create your own personal User ID which will make it easier to remember each time you need to login. Following are some tips that will help you create your User ID easily:
Ensure your User ID is between 6-20 characters long.
Your User ID is not case sensitive.
Your User ID should not contain special characters. It should consist of a letter, number, @, ., and _.
Your User ID is used each time you sign on to Citibank Online and is unique to you. If you need assistance registering for Citibank Online, please view our online demo or call us on 13 24 84.
Your password is created when registering for Citibank Online. If you've forgotten your password you can reset it by clicking here. You will need to have your User ID,credit card/ account details so we can identify you and allow you to reset your Password.
Your password is used each time you sign on to Citibank Online and is an additional security measure to keep your banking information safe. For tips on creating a secure password view the 'Registration Advice' tab.
Each time you sign on to Citibank Online you will be asked to answer one of your security questions. This provides you with an additional level of security and extra peace of mind while you conduct your Internet banking.
If you are experiencing difficulty registering for Citibank Online or need help using the online banking features, please view our online demos here or call us on 13 24 84.
The dynamic on-screen keyboard provides greater online security when entering your password or PIN number. By using your mouse to enter this information rather than your keyboard, we are reducing the likeliness of being targeted by key logging software.
Your Password for Citibank Online must adhere to the following rules:
Must be a least eight characters long with a maximum of 16 characters
Must have at least one number and one letter
Cannot have three of the same characters in a row, e.g. aaa, 333
Cannot have three consecutive characters, e.g. 123, abc
cannot be the same as your User ID
Use of special characters is recommended, e.g. $, +, ?
Cannot be the same as your previous Passwords.
To choose a high-level security password, it is recommended that you:
Do not create a password that can be easily identifiable with you, e.g. that contains your name, date of birth, email address etc
Do create a password that only you can easily remember but that will be meaningless to anyone else. Choose a phrase or a combination of words, that makes the password easier to remember, eg: cmp/w@le30ds = change my password at least every 30 days
Do create a password longer than the minimum required, e.g. use 12 characters in lieu of the minimum 8
Do not use single words that can be found in any dictionary
Once created, never share your password or write it down - commit it to memory!
You have forgotten your answer to your security question - more info
You have recently obtained a new ATM PIN - when you enter your User ID and Password you will be presented with a screen to revalidate your User ID. You will need to have your User ID, Password, card number and new ATM PIN so we can identify you.
You have recently upgraded to a Visa Debit Citicard - when you enter your User ID and Password you will be presented with a screen to revalidate your User ID. You will need to have your User ID, Password, card number and new ATM PIN so we can identify you.
You have recently obtained a new Citicard - you will need to revalidate your User ID. when you enter your User ID and Password you will be presented with a screen to revalidate your User ID. You will need to have your User ID, Password, card number and new ATM PIN so we can identify you.
You have recently obtained a new Credit Card - you will need to establish a new User ID. Unfortunately, you will not be able to reuse your existing User ID.
Click here to create your new User ID and Password now.
