Switching made simple
At Citibank, we understand that changing your banking can be complicated. To remove the hassle out of switching, we've introduced a free and easy service to transfer your regular payments to your new Citibank account.
Existing Customers
New Customers
Switch your salary
Notify your employer of your new account details
Follow these simple steps to enable us to switch on your behalf:
Complete the switching form and send back to Citibank.
Citibank, Reply Paid, Box 3483, Sydney NSW 2001.
We will then contact your providers to switch your regular payments to your new Citibank account.
Choose which payments you'd like to switch
When we hear back from your providers, we'll send you a list of your regular payments for your records. If you've chosen to only switch some of your regular payments, then you'll need to select which payments you want to switch to your new Citibank account and send the forms back to us.
You'll receive confirmation from your providers once the changes have been made.
Close your previous account
Make sure your direct debits and credits have been switched by checking your new Citibank account when you expect a direct debit or credit to be made. If the payment doesn't appear on your new account, or if the payment is still appearing on your previous account, contact the provider.
When you've received confirmation that your payments have been switched, you can then close your previous account.
DIY Switching in four simple steps:
This tool sets out the steps you need to take for a streamlined change over from your previous bank account to your new Citibank account.
Open your new Citibank account
Switching your regular payments from your previous account to your new Citibank account is easy.
Either:
Identify your regular payments
You probably have a number of electronic payments that flow into, as well as out of, your previous bank account, such as credits, these are deposits made into your account:
- Your regular wage or salary payments
- Interest earnings from savings accounts
- Dividends from shares or payments from investments
- Payments from government bodies such as Centrelink.
- Debits, these are payments that are withdrawn from your account:
- Automatic debits, items like utilities, annual insurance premiums and gym membership
- Periodical payments for loan or credit card repayments or contributions to a regular savings plan
- Government authority payments such as child support
- General payments such as contributions to a Regular Savings Plan.
Re-establish your regular payments
Re-establish your regular payments by using the switching letters provided from the online switching tool to ask these organisations to update their records to reflect your new Citibank account details.
- Once you identify a full list of all your regular debits and credits, contact each organisation that makes regular payments into and out of your account.
- Ask these organisations to update their records to reflect your new account details. You can do this using our online switching tool.
- If you make periodical payments for loan or credit card repayments, contact Citibank and we can help you set them up.
- If you make automatic debits like utilities or annual insurance premiums, contact your provider or merchant and let them know your new Citibank account details.
- If you use internet banking to make payments yourself, set up your 'pay anyone' details on your new Citibank account.
Close your old account
Check your new Citibank account when you expect a direct debit or credit to be made. If the payment doesn't appear on your new account, or if the payment is still appearing on your old account, contact the organisation involved.
When you are confident that all your regular electronic debits and credits have been successfully transferred to your new Citibank account, you can close your previous account.
Switch your regular debits and credits to Citibank today. Citibank can take the hassle out of this process for you, or you can choose to personally switch your regular debits and credits.
If you'd rather manage the switching process on your own, this switching tool will generate letters for you to print, sign and send to companies to notify them of your new Citibank account details.
What you'll need before you start:
- Your previous bank account details
- Your new Citibank everyday account details
- Details of your regular direct debits (e.g. telephone bill) and direct credits (e.g. salary) you'd like to transfer.
If you would like assistance obtaining the details of your direct debits and credits, complete the request for information letter and send it to your previous bank.
Important Information
Some providers require that their customers only use their specified forms or processes when changing direct debit or credit details. Please check with your provider.
Personal Details
| Given Name | |
| Family Name | |
| Address Line 1 | |
| Address Line 2 | |
| Town/City/Suburb | |
| State | |
| Postcode | |
| Phone Number |
Everyday Account Details
Previous Account Details
| Previous Financial Institution | |
| Previous BSB | |
| Previous Account Number | |
| Previous Account Name |
New Citibank Account Details
| Citibank BSB | |
| Citibank Account Number | |
| Citibank Account Name | |
| Joint Account Holder | |
| Given Name | |
| Family Name | |
Contact List
Salary Letter
| Employer Name | |
| Employee ID | |
| Employer Address Line 1 | |
| Employer Address Line 2 | |
| Employer Town/City/Suburb | |
| Employer State | |
| Employer Postcode | |
| Additional Information |
| Employer Name | |
| Employee ID | |
| Employer Address Line 1 | |
| Employer Address Line 2 | |
| Employer Town/City/Suburb | |
| Employer State | |
| Employer Postcode | |
| Additional Information |
| Employer Name | |
| Employee ID | |
| Employer Address Line 1 | |
| Employer Address Line 2 | |
| Employer Town/City/Suburb | |
| Employer State | |
| Employer Postcode | |
| Additional Information |
| Employer Name | |
| Employee ID | |
| Employer Address Line 1 | |
| Employer Address Line 2 | |
| Employer Town/City/Suburb | |
| Employer State | |
| Employer Postcode | |
| Additional Information |
Direct Debit Letter
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| Customer Reference Number | |
| Additional Information |
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| Customer Reference Number | |
| Additional Information |
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| Customer Reference Number | |
| Additional Information |
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| Customer Reference Number | |
| Additional Information |
Direct Credit Letter
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| Customer Reference Number | |
| Additional Information |
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| Customer Reference Number | |
| Additional Information |
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| Customer Reference Number | |
| Additional Information |
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| Customer Reference Number | |
| Additional Information |
Direct Credit -Dividend
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| SRN or HIN | |
| ASX Code | |
| Account Number or Investor ID | |
| Additional Information | |
| Co-owner | |
| Given Name | |
| Family Name | |
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| SRN or HIN | |
| ASX Code | |
| Account Number or Investor ID | |
| Additional Information | |
| Co-owner | |
| Given Name | |
| Family Name | |
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| SRN or HIN | |
| ASX Code | |
| Account Number or Investor ID | |
| Additional Information | |
| Co-owner | |
| Given Name | |
| Family Name | |
| Provider Business Name | |
| Provider Address Line 1 | |
| Provider Address Line 2 | |
| Provider Town/City/Suburb | |
| Provider State | |
| Provider Postcode | |
| SRN or HIN | |
| ASX Code | |
| Account Number or Investor ID | |
| Additional Information | |
| Co-owner | |
| Given Name | |
| Family Name | |
Generate Letters
You're now one step away from completing the switching process.
Once your letters are generated, use the following checklist to ensure a seamless transfer of your direct debits and credits to your new Citibank account:
- Review, print, sign and post the letters to your providers. Ensure you have the signatures of each person required to amend a payment.
- Before closing your account, allow time for your regular payments to be transferred over to your new Citibank account. The timeframe will vary depending on your billing cycle, check with your provider if you're unsure.
- Once all of your payments have been switched to your new Citibank account, you can close your previous account.
- Contact your providers directly if you have any concerns about the transfers of payments from your previous account to your new Citibank account.
Once your payments have been transferred to your new Citibank account, you can monitor your transactions through Citibank Online, our secure online banking service.
If you would like to manually generate letters, you can use the templates below to help you:
- Change of account for salary credit
- Change of direct debit
- Change of direct credit
- Request for account information
- If you would like more detailed information on switching with Citibank, view our switching brochure.
This is an online tool designed to streamline the process of switching your regular payments (for example bill payments and salary credits) from your old account to your new Citibank account(s).
Definitely. This service generates a range of letters that you can send to the businesses that you make regular payments to like phone or electricity providers. These letters let these businesses know that you have a new bank account. You need to print the letters, sign them and send them to your nominated businesses.
No. This is a free service.
It's a very straightforward process. Just follow these simple steps:
- Enter details for your new Citibank account and your old account.
- Enter details of the regular payments made into and out of your old account.
- Print, check, sign and send the letters generated to the businesses nominated.
- It's wise to keep a copy of the letters you have sent out.
No. Citibank does not store the information you enter on the switching website. This information is used to generate the letters only, and will not be available once you navigate away from the page.
Ask your old bank for a 13 month list of payments made into and out of your account. We've created a request for information template to assist with this process - simply complete the details and send this letter to your old bank.
Once you've received the list of payments, visit any Citibank branch where our friendly staff will open a new Citibank account for you and then assist you to re-establish your regular payments.
No. Most financial institutions require customers to contact them directly to close their account.
A direct debit is a pre-arranged debit - or payment, made from your Citibank account to a merchant, biller or service provider (e.g. gym membership fees).
A direct credit is a pre-arranged credit or payment made to your Citibank account from a merchant, biller or other service provider (e.g. your regular wage or salary payment or tax return refund).
In the event that your direct debit or credit has not been correctly transferred, you will need to contact the business with which you have made the arrangement, e.g. your gas or electricity provider.
You are responsible for checking the accuracy of the information contained within the letters. The letters should be checked for accuracy before they are sent.
Should you make a mistake, for example, provided incorrect details of your new account, you can make changes once all the information has been entered. Just click on the 'edit details' button.
You need to read the letters and ensure all the information is correct. Once you are comfortable that the letters are accurate, you/all signatories need to sign each letter and then post them to the relevant businesses.
For direct debits, the letters need to be signed by the signatories who are authorised to operate the account. This will depend on the method of operation you chose when you opened the account. Personal accounts may be in single or joint names and may require one or both of the account owners to sign.
For direct credits, the letters need to be signed by the person or persons entitled to the payment, which may or may not be the same as the signatories of the account into which the funds are being credited.
This is a unique identifier (usually your payroll number) that is issued to you by your employer.
Enter any additional information you would like included in your letter to a contact.
A Customer Reference Number is the unique number issued to you by a contact and is usually found on your invoice or bill.
You need to contact the third party directly. Regular payment arrangements using a 16 digit card number (not your account number and BSB) are an agreement between you (the cardholder) and the Merchant. Citibank cannot cancel or switch a regular payment using a 16 digit card number on your behalf. You are responsible for notifying the Merchant when you want to cancel your regular payment or when your account details change, including a change in card number and/or change of card expiry date. Until you notify the Merchant, your old bank is required to process transactions from the Merchant.
Use this link to generate a change in account details letter to your Merchant. We recommend you keep a copy of any cancellation or change in account details letter sent to your Merchant and your earlier regular payment agreements. This correspondence will be required if your Merchant does not comply with your request in a timely manner and you decide to dispute any incorrectly-charged payments.
You should keep a record of all regular payment arrangements you have established with your Merchant and store in a safe place. A template for recording your regular payment arrangements is available here.
Regular payments can be either a recurring payment or an instalment payment. A regular payment represents an agreement between you (the cardholder) and a Merchant in which you preauthorise the Merchant to bill your card account at predetermined intervals (e.g. monthly or quarterly) or at intervals as agreed by you. The amount may differ or be the same for each transaction. For example, you may ask your local gymnasium to charge your monthly gym membership fee to you card each month; or you may have purchased a new television from your local appliance store and are being billed by the Merchant in subsequent multiple periods.
There are many benefits of regular payments, including:
- Ensures timely payment to the Merchant
- Saves you time as the payment is processed automatically; and
- Saves you money as you do not have to pay for cheques, money transfers or postage nor will you be liable for late fees.
Customer's right to dispute.
Any issues with your regular payments, including failure of the Merchant to act on a change details advice, should be taken up directly with your Merchant first. If you require further assistance to resolve an issue between you and a Merchant, please contact Citibank on 13 24 84 for more information.
