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At Citibank, we understand changing your banking can be complicated. That's why we've put together a step-by-step guide to help make it easier for you. Here, you'll find useful links, forms and letter templates to advise others of your new banking details. |
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| Switching to Citibank |
| If you're new to Citibank, simply follow the 5 steps below for an easy transfer of all your regular payments to your new Citibank account. |
| Step 1 - Request a copy of your direct credit and debits from your other bank |
| Contact your bank and request a copy of your "Direct Debit/Credit Arrangement List" to be sent to you. This will list all your regular credits and debits that are set up on your bank account. |
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| Step 2 - Transfer your salary |
| Advise your employer and/or payroll department of your new Citibank account number and BSB. There may be a form your employer requires you to complete, otherwise you can use our Salary Credit Form provided. |
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| Step 3 - Transfer your direct credits & debits |
Let Citibank help you switch your direct credits and debits
Once you’ve received your list of direct debits and credits from your other bank, simply complete the switch form, and return it to the address below. Citibank will then contact the financial institution of each of your service providers, advising them of your new Citibank account details as nominated by you. Please note that this switching process does not apply to any direct debit/ credit or periodic payments initiated by credit card or visa debit card.
Citibank Pty Limited
PO Box 3483
Sydney NSW 2000
Transfer your direct credits and debits yourself
Alternatively, you can transfer your direct credits and debits yourself using the Citibank direct debit and credit change forms as a guide. Simply complete one form for each of your credits and debits, or ask each organisation if there are specific forms you should use to change your details. |
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| Step 4 - Redirect regular payments |
| You will need to cancel regular automatic payments, for example a personal loan repayment from your old bank account and set them up with your new Citibank account. To set up new payments from your Citibank account simply log onto Citibank Online and select "Set up a standing order." |
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| Step 5 - Close your old account |
Once you have transferred your salary, regular payments and all your direct credits and debits, you should close your old account to avoid incurring fees. Your bank may accept written notice or require you to visit the local bank to officially close your old account.
Download the Account Closure Letter (Adobe PDF, 460kb) - Simply roll your mouse over each field to see what information is required. |
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| Switching from Citibank to another bank |
| If you are an existing Citibank customer and wish to transfer your direct debit/credit or
periodical payments to another financial institution, follow the steps below: |
| Step 1 - Request a copy of your direct credit and debits from CitiPhone |
Simply call CitiPhone on 13 24 84 to request a copy of your 'Direct Debit/Credit Arrangement List', which will be sent to you via post. This will list all your regular credits and debits that are set up on your Citibank account.
Please note that your Direct/Credit Arrangement List will not include any direct debits/credits or periodical payments initiated by credit card or visa debit card. |
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| Step 2 - Contact your new financial institution |
| Upon receipt of the Direct Debit/Credit Arrangement List from Citibank, you will need to contact your new financial institution who will assist you to change your direct debits and credits. |
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| Contact Us |
Should you have any questions or require more information simply call us on
1300 786 960 and we will be happy to help. |
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