HOW TO REGISTER

Your card number is the 16 digit number displayed on the front of your Citibank card.

Your account number is assigned by Citibank and is used to identify your account. For credit card customers this is the 16 digit number found on the front of your card. If you are having difficulty locating your account number read the above section 'I forgot my account number'.

Not all Citibank accounts have an associated card number as this depends on the type of account you hold with us. If you don't have a card number, your account will have an associated Internet Access Number (IAN) which is used to register for Citibank Online. Whenever you are prompted to enter your card number, use your IAN. If you need assistance registering for Citibank Online view our online demo or call us on 13 24 84.

If you have a Citibank credit card your account number is the 16 digit number found on the front of your card. When registering for Citibank Online and you are prompted to enter your account number use your card number. If you are having difficulty locating your account number read the above section 'I forgot my account number'. If you need further assistance registering for Citibank Online, please view our online demo or call us on 13 24 84.

An IAN or Internet Access Number is issued for Citibank Online Savings accounts and is an alternative to a card number. You will receive your IAN in the post after your application has been approved. Once you have your IAN you will need to activate this by calling us on 13 24 84. Your activated IAN is also used during the registration process for Citibank Online. If you need further assistance registering for Citibank Online, please view our online demo or call us on 13 24 84.

Your ATM PIN will be issued once your account application has been approved. Once your application is approved your ATM/Internet PIN can take up to five working days to arrive at your street address. For security reasons your ATM/Internet PIN can't be sent to a PO Box address. If you have not received your ATM/Internet PIN contact us on 13 24 84.

If you are experiencing difficulty registering for Citibank Online or need help using the online banking features, please
view our online demos here or call us on 13 24 84.

Each time you sign on to Citibank Online you will be asked to answer one of your security questions. This provides you with an additional level of security and extra peace of mind while you conduct your Internet banking.

Your Password for Citibank Online must adhere to the following rules:

• Must be a least eight characters long with a maximum of 16 characters
• Must have at least one number and one letter
• Cannot have three of the same characters in a row, e.g. aaa, 333
• Cannot have three consecutive characters, e.g. 123, abc
• Cannot be the same as your User ID
• Use of special characters is recommended, e.g. $, +, ?
• Cannot be the same as your previous Passwords.

To choose a high-level security password, it is recommended that you:

• Do not create a password that can be easily identifiable with you, e.g. that contains your name, date of birth, email address etc
• Do create a password that only you can easily remember but that will be meaningless to anyone else. Choose a phrase or a combination of words, that makes the password easier to remember, eg: cmp/w@le30ds = change my password at least every 30 days
• Do create a password longer than the minimum required, e.g. use 12 characters in lieu of the minimum 8
• Do not use single words that can be found in any dictionary
• Once created, never share your password or write it down - commit it to memory!