User ID
If you've forgotten your User ID, you can easily retrieve this from Citibank Online. You will need to have your card number and ATM/Internet PIN ready, so we can identify you. Click here to retrieve your User ID now.
Password:
If you've forgotten your password, you can reset it by Clicking here . You will need to have your User ID, card number, ATM/Internet PIN and associated account number ready, so we can identify you and allow you to reset your Password.
Answer to my security questions:
If you have forgotten your security questions, you can easily set up new questions. You will need to have your User ID, card number, ATM/Internet PIN and account number ready, so we can identify you. Before you create new security questions you will firstly need to create a new password.
Click here to set up your security questions and answers now.
ATM/Internet PIN:
Citibank can issue a new ATM/Internet PIN, just call us on 13 24 84, select Option '0' and a representative will arrange this for you. Please allow up to five working days for your new ATM/Internet PIN to arrive.
Account Number:
If you have forgotten your account number this can be easily found in a number of places.
For Citibank Credit Cards your account number is the 16 digit number found on the front of your card. When having to register or reset your login details you'll be required to enter this number twice.
For accounts that are linked to your Citibank debit card, the nine-digit account number can be found on your statement or deposit/cheque book.
Example of Statement:
Example of Statement:
Example of deposit/chequebook:
Example of deposit/chequebook:
Should you have difficulty obtaining your account number please call us on 13 24 84.
User ID
To create your User ID sign on to Citibank Online and select 'First Time User'. All you need to create your User ID is:
- Your 16 digit card number or Internet Access Number (IAN)
- Your ATM PIN or Internet PIN
- Account or credit card number
If you have a Citibank debit card and a Citibank Credit Card, we recommend that you use your Citibank debit card to create your User ID-that way you will be able to see all of your accounts, including your Citibank Credit Card.
Password:
If you need to change your online banking password, sign on to Citibank Online and select 'Change User ID/Password/ATM Pin' from the Quick Navigation menu. You will be prompted to enter your current online banking password and then to create your new password.
Security questions:
To change your security questions and answers, simply sign on to Citibank Online and select 'Edit Profile & Preferences' from the top right hand side corner, then select 'Change my security questions'. You will be required to answer one of your security questions, before you can reset all questions.
ATM PIN:
To change your ATM PIN simply sign on to Citibank Online and select 'Change User ID/Password/ATM PIN' from the Quick Navigation menu. You will be required to enter your current ATM PIN and your new ATM PIN using the floating keyboard. For security reasons we recommend you do not select a PIN number which represents your birth date, or an alphabetical Code/PIN, which is a recognisable part of your name.
Note: If you have more than one card (e.g. Citibank debit card and a Credit Card) then you can only change the ATM PIN for the card you used when you created your User ID.
