Useful Forms and Links
Citi | NAB | |
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Privacy Policy | Citigroup Pty Limited Privacy Policy | National Australia Bank Pty Limited Privacy Policy |
Credit Reporting Policy | Citigroup Pty Limited Credit Reporting Policy | National Australia Bank Pty Limited Credit Reporting Policy |
Financial Services Guide | Citigroup Pty Limited Financial Services Guide | National Australia Bank Pty Limited Financial Services Guide |
Credit Guide | Citigroup Pty Limited Credit Guide | Credit Guide for Citi branded NAB issued products |
Citi Deed Poll | Citigroup Pty Limited Deed Poll | NA |
Our Complaints Process | We are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations. Although "National Australia Bank Limited ("NAB")" is now the issuer and credit provider of your Citi-branded products, you can still contact us to make a complaint in the same way you did before NAB acquired Citigroup's consumer banking business in Australia. Find out more about our complaints process. | |
Mobile Wallet Terms and Conditions |
Apple Pay Terms and Conditions |
Be aware of impersonation scams
Please be aware of scammers impersonating merchants, banks or other reputable organisations including us, via SMS and phone calls. Never give out your personal details or your One-Time PIN to anyone, even us. If you believe you are a victim of a scam, call us on 1300 550 216.
Would you like to: | Related form / link: |
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Apply for a Citi Credit Card | View all Credit Cards |
Check application status | Check the status of your application |
View the latest interest rates | Card Comparison Table |
View the latest fees and charges | Fees and Charges |
Add an additional cardholder to your account | Additional Cardholder Application Form |
Set up Easi-Pay to make automatic repayments. | Credit Card Easi-Pay Application form |
Dispute a Credit Card transaction | Credit Card Disputes |
Find out about Complimentary Insurance and view the terms and conditions | Complimentary International Travel Insurance, Interstate Travel Inconvenience, Transit Accident, Extended Warranty, Purchase Cover and Guaranteed Pricing Scheme insurance is available on many Citi Credit Cards. Find out more Citi Credit Cards Complimentary Insurance Policy Information Booklet – effective 1 November 2023 |
Find out about Complimentary Mobile Phone Insurance and view the terms and conditions | Mobile Phone Protection Insurance is available on eligible Citi Credit Cards. Find out more Citi Credit Cards Complimentary Mobile Phone Insurance Terms and Conditions |
View the terms and conditions | Credit Card Terms and Conditions and Other Important Information Citi Prestige Credit Card Benefit Terms and Conditions My Cashback Terms and Conditions Credit Card Terms and Conditions and Other Important Information – Classic Plus Card Citi Rewards Program Terms and Conditions – Classic Plus Card |
Add an authorised person to your credit card | Appointment of Authorised Person Form |
Our Complaints Process | We are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations. Find out more about our complaints process |
Would you like to: | Related form / link: |
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Apply for an Unsecured Loan | Citi Ready Credit Apply Online Citi Personal Loan Plus Apply Online |
View the latest fees and charges | Citi Fees and Charges |
Set up Easi-Pay to make automatic repayment | Easi-Pay |
View account Terms and Conditions | Unsecured Credit Terms and Conditions and Other Important Information |