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| Home>Newsroom>September 2001 |
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| Media Release - 17-09-2001 |
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| Newsroom |
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| Citibank Update On Refunds For Unused Ansett Tickets |
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| Sydney, September 17, 2001 - |
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Citibank today reassured Citibank credit cardholders it will refund unused tickets on Ansett Australia which have been charged to a Citibank Visa or Mastercard, provided:
The Ansett ticket has not been honoured by another carrier, or
The cardholder has not claimed and received a refund through insurance |
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| The cardholder must continue to pay their monthly credit card statement (including the Ansett Australia purchase) and wait until after the scheduled return journey before requesting a refund. |
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When claiming for a paper-based ticket, the Citibank cardholder should send a registered letter enclosing the ticket to :
Cards Disputes
Reply Paid 1071
GPO Box 40
Sydney NSW 2000 |
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| If an e-ticket is held, Citibank cardholders should write to the above address or fax to: (02) 8225 5026 |
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The letter/fax should include:
Name, account number, contact number signature of primary cardholder
Details of transaction - amount, date appearing on statement
Evidence of booking |
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| Customer enquiries should be directed to CitiPhone Banking on 13 24 84. |
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| For media enquiries: |
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| Please E-mail: newsroom.australia@citigroup.com |
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| Citigroup (NYSE: C), the preeminent global financial services company has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, insurance, securities brokerage, and asset management. Major brand names under Citigroup's trademark red umbrella include Citibank, CitiFinancial, Primerica, Smith Barney, Banamex, and Travelers Life and Annuity. Additional information may be found at: www.citigroup.com |
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