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| Home>Insurance>Credit>Fraud Protection Assistance |
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| Secure Sentinel will cancel and assist with the reissue of your lost or stolen financial cards, place a temporary block on your mobile phone and can even provide you with an emergency cash advance in the event of a loss. This saves you time, money as well as the hassle and frustration associated with lost or stolen possessions. |
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| Secure Sentinel is Australia and New Zealand's largest provider of loss assistance and identity theft detection services. |
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| Services include: |
- Cancellation and re-issue assistance for lost or stolen registered financial cards and passports.
- Placing temporary blocks on lost or stolen registered mobile phones.
- If eligible, emergency cash advance of up to $1,000*.
- 24 hour, 365 days a year customer service.
- Up to $10,000* per annum in helping you restore your identity.
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Benefit Options |
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Individual Cover |
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Family Cover |
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Financial Cards |
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Up to 10 cards |
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Up to 25 cards |
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Fraud Deterrent Labels |
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Cards, mobile phones and valuables |
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Cards, mobile phones and valuables |
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Emergency Cash Advance |
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Up to A$1,000, subject to qualification criteria* |
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Up to A$1,000, subject to qualification criteria* |
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Mobile Phones |
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Up to two mobile phones |
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Up to four mobile phones |
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Keys |
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Two key tags are provided in Welcome Kit, additional key tags are available upon request. |
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Two key tags are provided in Welcome Kit, additional key tags are available upon request. |
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Australian and/or New Zealand Passport Registration, Reporting and Reminder |
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Cancellation and replacement assistance. Reissue reminder service eight months prior to expiry. |
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Cancellation and replacement assistance. Reissue reminder service eight months prior to expiry. |
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Luggage |
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Two luggage tags are provided in Welcome Kit, additional luggage tags are available upon request. |
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Two luggage tags are provided in Welcome Kit, additional luggage tags are available upon request. |
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Other Important Documents & Valuables |
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Register details of any documents and details of valuables, Registered Documents and Registered Valuables |
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Register details of any documents and details of valuables, Registered Documents and Registered Valuables |
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Change of Address Service |
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Participating service providers |
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Participating service providers |
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Online Service & Vault |
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You will receive login details upon request |
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You will receive login details upon request |
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IdentityGuard |
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IdentityGuard insurance cover up to the value of A$10,000 per annum (Refer Secure Sentinel terms & conditions) |
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IdentityGuard insurance cover up to the value of A$10,000 per annum (Refer Secure Sentinel terms & conditions) |
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Cost |
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$59 per year |
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$79 per year |
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| To apply for Secure Sentinel: |
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| Information you require to apply: |
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- Details of financial cards you use to make purchases or cash transactions
- Mobile phone registration details
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| Important information : |
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Secure Sentinel is a registration and retrieval service, not an insurance provider. Secure Sentinel Pty Ltd ABN 53 054 235 157.
*Terms & conditions apply. For full terms and conditions, visit secureidentity.com.au
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