Contact Us

Credit cards	13 24 84 13 24 84	24/7
Select Priority Service Center	1800 782 948 +61 2 8225 0042 1800 782 948 +61 2 8225 0042
Signature Priority Service Center	1800 818 008 +61 2 8225 0615 1800 818 008 +61 2 8225 0615
Platinum Priority Service Center	1300 369 145 1300 369 145
Home loans	1300 361 922 1300 131 127 1300 361 922 1300 131 127	9am - 5pm Mon - Fri
Everyday accounts	13 24 84 +61 2 8225 0615 13 24 84 +61 2 8225 0615	24/7
Insurance	13 24 84 13 24 84	24/7
Metlife	1300 555 625 1300 555 625	9am - 5pm Mon - Fri
AIA Australia	1800 333 613 1800 333 613
OnePath	1800 016 284 1800 016 284
Citigold	1800 168 168 1800 168 168

Call our dedicated Toll Free Citigold hotline to access all your account information and make transactions:

1800 168 168 (when in Australia)
800-2484-2633 after the travelling country's international dialling code (when travelling overseas). You will hear three beeps, after which you will need to enter 61.

Online enquiry form	Click here to make an enquiry
Online Feedback	Click here to submit a Complaint, a Compliment or General Feedback.

Australia

Australia	1300 301 304
Fax Cover Sheet	Click here (Adobe PDF, 225 KB)

General	Citibank, GPO Box 40, Sydney NSW 2001.
Investments	Citibank - Skybranch, GPO Box 40, Sydney NSW 2001.
Deposit accounts	Citibank, GPO Box 40, Sydney NSW 2001.
Mortgages	Citibank, GPO Box 4799, Sydney NSW 2001.
Insurance
MetLife	GPO Box 3319, Sydney NSW 2001.
AIA Australia	PO Box 6111, St Kilda Road Central, VIC 8008.
OnePath	347 Kent Street, Sydney NSW 2001.

PO BOX 3453, Sydney NSW 2001.
Fax Number:	1800 020 861
Phone Number:	1800 722 879 (Opening Hours: 9am to 5pm AEST, Monday to Friday, excluding Public Holidays).

Credit cards	Citibank, GPO Box 749F, Melbourne VIC 8105.
Deposits	Banking Services, Citibank Pty Ltd, GPO Box 40, Sydney NSW 2001.
Ready Credit	Citibank, GPO Box 749F, Melbourne VIC 8105.
Mortgages	Citibank, GPO Box 540, Melbourne VIC 8060.

National Relay Service www.relayservice.com.au.

Telephone Typewriter (TTY) Users - call 133 677; request 02 8225 0615.

Speak and Listen Users - call 1300 555 727; request 02 8225 0615.

Internet Relay Users - connect to the NRS website www.iprelay.com.au/call/index.aspx; request 02 8225 0615.

Contact us