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| Who is eligible for Citibank Ultimate Saver? |
| To be eligible for Citibank Ultimate Saver you must be: |
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An Australian resident and/or be available to be identified in Australia upon opening the Account. This includes providing photo identification and other forms of identification with your application |
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18 years of age or older |
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Able to access the Internet |
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Have a valid email address |
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Open the Account for personal use only (not available for business customers). |
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| What information will I need to complete the application? |
| In order to complete the application, you will need to provide your: |
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Current email address - we will confirm your application and send you electronic statements to this address |
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Residential Address and contact details (for all account holders if applying for a joint account) |
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| You may also provide the following to assist with the application process: |
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Tax File Number - you do not have to provide your TFN, but if you don't we will have to deduct tax at the highest marginal tax rate* |
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Driver licence and/or passport |
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| Additional Information |
| What systems requirements will I need to complete the application? |
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Printer - you will need to print, sign and send us an identification form before we can activate your account |
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Recommended software and browser requirements We recommend you use a PC and internet connection with the following minimum requirements to ensure a secure internet banking session. |
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Up to date operating system and browser software. |
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A browser that supports 128-bit encryption and JavaScript. |
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Some Macintosh users may experience difficulties using Citibank Online. |
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Up to date anti-virus software on your computer to safeguard against viruses being downloaded onto your computer. |
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A personal firewall to stop unauthorised access to your PC. |
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You will also need to have Adobe Acrobat installed on your PC, which you can download here |
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| For Existing Customers |
| All Existing Customers will require Internet Banking Log-in details. If you’re an existing customer and don’t have Internet Banking access, please complete the new customer application form. If you are an existing customer and have not previously provided us with identification, you may be required to do so. |
| Unsure if you are an existing Citibank customer? |
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I am an existing Citibank customer but have not used Citibank Online Internet Banking before? |
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If you have a 16-digit Citicard or Credit Card number and ATM PIN please select the 'Existing Customer' option. If you don't have a Citicard and ATM PIN for your Citibank account please select the 'New Customer' option. |
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I closed a Citibank account recently? |
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As you are not currently a Citibank customer please select the 'New Customer' option. |
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I am an existing Citibank customer outside of Australia |
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You will have to register as a new customer, only those customers who hold an Australian based Citibank product can apply as an existing customer. |
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| Who can I contact to assist me with my application? |
| Need assistance? Call 13 24 84 or if overseas +61 2 8225 0615 24 hours a day, 7 days a week. |
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| What happens after I submit the application? |
| Once you've submitted your online application, you'll receive a confirmation email containing your Application Reference Number, which you can use to check the status of your application online. |
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| *TFN collection is authorised under Taxation law. Citibank recommends you provide your TFN, exemption or advise us of your non-resident status |
