We recommend you use a PC and Internet connection with the following minimum requirements to ensure a secure Internet Banking session.
•
Ensure you are using up-to-date operating system and browser software. Visit the Windows Update site to update a PC running on Windows
•
Install up-to-date anti-virus software, ad/spyware scanner and a firewall on your computer. For more advice please visit our online security tips page
•
Browser requirements are listed below. Please note that some Macintosh users may experience difficulties using our website
Recommended browser and operating systems
Aside from commonly used browser plug-ins such as Adobe Reader there is no special software required to use Citibank Online. We have tested a number of operating system and browser combinations and the following combinations are recommended:
Operating System
WIN XP
WIN 2K
WIN ME
MAC OS X
Internet Explorer
Version 6.0
Version 5.5 Version 6.0
Version 5.5
NA
Safari
Version 1.2
NA
NA
Version 1.2
Firefox Morzilla
Version 1.0.5
Version 1.0.5
NA
Version 1.0.5
Testing of Operating System and Browser combinations is carried out on a best endeavours basis. Citibank cannot guarantee that the abovementioned combinations will work in every situation as there are many variables such as browser plug-ins/overlays, anti-virus software, security and other patches to operating systems/browsers which cannot be tested in every single combination.
All you need is your unique User ID, Password and the answer to one Security Question. You will then be directed to 'My Home' and you can carry out your transactions
To create a User ID & Password to access Citibank Online and ATM PIN is required. This was sent when you opened your account.
If you have forgotten or misplaced your PIN, contact CitiPhone on 13 24 84 (+61 2 8225 0615 if calling from overseas) available 24 hours a day, seven days a week to request a new ATM PIN.
Security Questions are designed to provide you with an extra level of security
•
They are a set of 12 questions ranging from 'what is your favourite colour?' to 'what school did you go to?'
•
As part of the set up procedure you will need to provide three answers to your choice of questions
•
You want to pick questions that you can easily remember the answers too as you will be prompted with one question for you to answer each time you sign on.
The OAC is a security feature which ensures that, should someone gain unauthorised access to your account, they will not be able to set up a payee and transfer any money out of the account. The OAC provides enhanced security to protect you from online fraud.
Before you transfer funds to any new payee, you will need to add the payee to your list, obtain the OAC and then activate the payee. This only needs to be done once for each new payee. The OAC obtained for each payee added, will be different every time.
The OAC will be delivered immediately to your e-mail so that you can activate your payee and transfer funds straight away. If you do not receive the OAC by e-mail contact CitiPhone to have your payee activated without delay. CitiPhone will activate your payee and will confirm your current email address for future reference.
If you have changed your email or mailing address with Citibank recently, you may not have received the OAC through email or letter. You will need to contact CitiPhone on 13 24 84, to activate your new payee.
You can also update your current email and mailing address at www.citibank.com.au. Sign on to Citibank Online, select Change My Contact Details and enter your new details.
Register for e-Statements today and enjoy a more convenient way to bank while making your contribution to a greener Citi.
Discover the benefits of e-Statements:
Receive regular email notifications: receive secure, monthly notifications when your statement is ready to view
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your e-Statement can only be accessed through Citibank's secure Internet Banking system
Access up to 3 years worth of your statement history
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handy for occasions like tax time, keeping your documents safe and in one central location
Pay your bills instantly through 24/7 secure online access
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make future-dated payments with your Citibank account and take the worry out of late payments
Be environmentally responsible
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Reducing paper consumption is a global challenge. Your individual contribution will make a difference.
Log into your Citibank Online account at www.citibank.com.au(If you are not set up for Citibank Online, register today at www.citibank.com.au/register. You will need your card number, ATM pin and account number. If you don't know your PIN please call Citiphone on 13 24 84 to obtain a new PIN before registering online.)
2.
Once you have logged on, click on the Account Services menu.
3.
Click on the Change my Statement Delivery Option link and select the Electronic statement with email notification preference. You will be required to confirm your email address, agree to the Electronic Communication Consent and have the option to opt in to receive exclusive Citibank offers and updates via email.
*Note: Your first e-Statement will be available in your next statement cycle
Yes, your e-Statements will only be available once you are logged into Citibank Online which offers the highest level of protection in its online banking system.
e-Statements are automatically activated for all your accounts at the same time, so it would not be possible to have different options for various accounts.
Each month Citibank will email you when your e-Statement is available to be viewed from your Citibank Online account. After logging into Citibank Online under Account Information > View Statement and choose the statement cycle required. You will have the option to view, save or print.
You can switch back to paper statements by logging into your Citibank Online account and selecting Paper Statements in the Account Services > Change my Statement Delivery Option link.
Citibank Online is easy, secure, and best of all will provide you with the ability to do your banking anytime from anywhere that you can connect to the Internet!
Take any of the following interactive tutorials and learn how to make the most of the fantastic features Citibank Online has to offer, as you are taken, step-by-step, through everyday banking tasks.
Check your account balance and recent transaction details, download your account activity to your personal computer and even save and print your account statements.
Citibank Online is the secure Internet Banking facility provided by Citibank for our customers. Citibank Online is the gateway for customers to perform their entire Internet Banking needs at any time - including checking account balances, transferring funds, making bill payments and carrying out other functions.
Please contact CitiPhone Banking on 13 24 84 or +61 2 8225 0615 (if outside Australia) to confirm your instructions immediately. We remind our customers to ensure that transfers are accurate prior to submitting.
There is no charge for Citibank Online. Some transactions performed via Citibank Online may incur a charge. Please refer to Citibank's Fees and Charges Schedule to confirm transaction charges.
The terms and conditions for Citibank Online are contained in the Non-Cash Payment Facilities Terms and Conditions. We recommend that you read these terms and conditions carefully as they govern your use of Citibank Online. You are also advised to download and keep a copy of the Non-Cash Payment Facilities Terms and Conditions in a safe place for future reference.
You can access Citibank Online from any computer with an Internet connection. However, for online security reasons, we strongly recommend you avoid using public or shared computers, such as Internet cafes, to do your online banking.
Any accounts linked to a Citicard (such as a Transaction account, Ready Credit or Revolving Mortgage) or Credit Card in your name may be used with Citibank Online.
Prior to using Citibank Online you will need to set up your User ID, Password and Security Questions. To learn how to complete this process visit the Citibank Online - Getting Started page
You can download or print an electronic statement. Electronic statements are available for a rolling period of 12 months for Deposit, Ready Credit. Mortgages and Credit Card accounts. You can also print recent Account Activity or export account information to your computer for use with Microsoft Money or Quicken.
Yes, if you wish to opt out of Citibank Online, please contact CitiPhone Banking on 13 24 84 (within Australia) or +61 2 8225 0615 (if outside Australia).
Your card number is the 16-digit number that appears on your Citibank Credit Card or Citicard (ATM/EFTPOS card). Your Code/PIN (ATM PIN) is the Personal Identification Number issued with your card.
Your card and PIN will be verified for security when you register to use Citibank Online. Your CitiPhone Banking Self Service Telephone PIN (TPIN) will not work with Citibank Online as it is used in Telephone Banking.
Your ATM PIN is one piece of information we use to identify you so you can create your Citibank Online User ID and Password.
You will also need to use your ATM PIN to identify yourself if you ever need to reset your User ID because you have forgotten your Password, answers to security questions, User ID or you have obtained a new Citicard or Citibank Credit Card.
Please note that if you have more than one card (e.g. a Credit Card and a Citicard) then you can only change the ATM PIN for the card you used when you created your User ID.
Please contact CitiPhone Banking on 13 24 84 or +61 2 8225 0615 (we will accept a reverse charge call made through an international operator) immediately if you think your account details are being accessed without your authority.
Entering your Password by clicking the on-screen keyboard helps protect your Password from possible key logger software or similar which can attempt to monitor your activity.
You can transfer a minimum of AUD$10 per day. Transfers to other accounts are subject to a limit of AUD$10,000 per day. Please note that you may not transfer funds from your Credit Card account.
Provided there are funds available, you can use any of your Citibank accounts. Please remember some billers do not accept Credit Card payments. Always check your bill for the different payment methods available.
For transfers to accounts in Australia, you will need:
The BSB number of the receiving bank. This is a 6-digit number and indicates the bank and branch number that the funds are being transferred to
The account number you are sending the funds to
Please ensure that the account number for the payee you establish is correct as Citibank will credit the account based solely on the account number and BSB provided.
For transfers to Citibank Australia accounts, you will only require the Citibank Australia account number. Please ensure that the account number for the payee you establish is correct, as Citibank will credit the account based solely on the account number provided.
When a new Payee is added, a unique 6-digit code, the Online Authorisation Code (OAC) will be issued to you to activate the new Payee. Learn more about the Online Authorisation Code.
Any transfer made from your account will appear on your Account Details and Activity enquiry as a debit immediately,with the exception of Credit Card and Ready Credit accounts for which the details will be available within two business days.It is suggested you contact the Payee directly to confirm receipt of funds.
No, but you may use your Credit Card to pay accounts using the BPAY facility. Please note some billers do not accept Credit Card payments. Always check your bill for the different payment methods available.
If you are transferring to a Citibank Account overseas:
To transfer up to the daily limit of AUD$10,000 to a Citibank Account Overseas, select "Bill Payments & Transfers" and then select your Overseas Citibank Account payee. Please ensure that the account details of the international account you want to transfer to is on your payee list and has been activated with an Online Authorisation Code (OAC) or through a Customer Service Operator. Learn more about Citibank Global Transfers and participating countries.
To transfer funds exceeding the AUD$10,000 dailydaily limit, select "Bill Payments & Transfers" and then select "Transfer Money Abroad" in Step 1 and then enter the details of your payment on the form provided. The account details in this form do not need to be on your list of payees.
If you are transferring to a Non-Citibank Account Overseas or a Citibank Account that is not supported by Citibank Global Transfers:
To transfer funds select "Bill Payments & Transfers" and then select "Transfer Money Abroad" in Step 1 and then enter details as required.
Transfers to another Citibank Account overseas within the $10,000 daily limit is free of charge. Learn more about Citibank Global Transfers.
Payments to other accounts outside Australia are sent by Telegraphic Transfer and normal Telegraphic Transfer fees will apply. Please refer to Citibank's Fees and Charges Schedule to confirm current Telegraphic Transfer fees.
Transfers to another Citibank Australia account are credited immediately. For transfers to another Australian bank account, the Payee would expect to receive the funds within two working days.
Inter-bank transfers within Australia are transferred as cleared funds. A clearance period may be applied to all overseas transfers by the receiving bank.
We recommend you use a PC and Internet connection with the following minimum requirements to ensure a secure Internet Banking session.
Ensure you are using up-to-date operating system and browser software. Visit the Windows Update site to update a PC running on Windows
Install up-to-date anti-virus software, ad/spyware scanner and a firewall on your computer. For more advice please visit our online security tips page
Browser requirements are listed below. Please note that some Macintosh users may experience difficulties using our website
Recommended browser and operating systems
Recommended Requirements
Aside from commonly used browser plug-ins such as Adobe Reader there is no special software required to use Citibank Online. We have tested a number of operating system and browser combinations and the following combinations are recommended:
Operating System
WIN XP
MAC OS X
Internet Explorer
Version 6.0
NA
Safari
NA
Version 1.2
Our tests have shown that Citibank Online will also work with the following:
Operating System
WIN XP
WIN 2K
WIN ME
MAC OS X
Internet Explorer
Version 6.0
Version 5.5 Version 6.0
Version 5.5
NA
Safari
Version 1.2
NA
NA
Version 1.2
Firefox Morzilla
Version 1.0.5
Version 1.0.5
NA
Version 1.0.5
Testing of Operating System and Browser combinations is carried out on a best endeavours basis. Citibank cannot guarantee that the abovementioned combinations will work in every situation as there are many variables such as browser plug-ins/overlays, anti-virus software, security and other patches to operating systems/browsers which cannot be tested in every single combination.
There is an extra feature added to Windows XP with Service Pack 2, which blocks Pop-ups. This prevention of Pop-ups may interfere with logging on to www.citibank.com.au.
There are also several new additions to commonly used toolbars e.g. MSN Messenger version 6.2 and 7.0, Yahoo and Google, which are preventing Pop-ups from appearing as a default
You can set Citibank online as a trusted Pop-up site using the following steps:
For Internet Explorer 6 on Windows XP:
1.
Select the 'Tools' option from the top of your browser window.
2.
Select 'Pop-up Blocker', and then click on 'Pop-up Blocker Settings...'
3.
Type the Citibank web address with an asterisk at the beginning (e.g. *.citibank.com.au) into the 'Address of Web site to allow box' then click 'Add'.
Aside from commonly used browser plug-ins such as Adobe Reader there is no special software required to use Citibank Online but it is important that your browser and operating system meet the recommended requirements mentioned above.
You can obtain a printed record of a transaction by selecting "GO TO Print Receipt" or "View Record" at the conclusion of the transaction. A second browser window will pop up, displaying the information, which may be printed using your browser's print command.
The browser's BACK and FORWARD navigation commands are disabled while you are signed-in to Citibank Online. Please use the navigation buttons presented within the Citibank Online window.
Please contact CitiPhone Banking on 13 24 84 or +61 2 8225 0615 (if outside Australia) with your technical question. Make sure your computer is switched on so a Customer Service Operator can assist you with your enquiry. Please have the following details ready:
Does your computer meet the minimum requirements for signing on to Citibank Online?
Do you encounter the same problem on another computer?
Date and time of incident/s
System Information
Operating System - Windows 95, 98, 2000, NT, ME, XP Service Pack 1 or XP Service Pack 2, MAC OS X (version 10.2x)
Browser - Internet Explorer 5.0, 5.5, 6.0, Netscape 4.7x or 7.0x
Details of problem
Problem description - please include the exact steps you have taken before the problem or incident occurred
Error messages encountered
Does the problem or incident occur before or after signing on to Citibank Online?
Does the problem occur intermittently, constantly, or did it occur once?
By telephone Contact CitiPhone Banking on 13 24 84 or +61 2 8225 0615 (if outside Australia) available 24 hours a day, seven days a week and speak to a Customer Service Officer.
Online Click here to email us at any time with your question.
