CitiPhone Banking

CitiPhone Banking gives you the power to control your banking from anywhere, at anytime. You have the freedom to use this service 24 hours a day, 7 days a week, anywhere in the world. You can do your banking when it suits you, including accessing your account information and a range of transaction functions.

Getting started

To access Self-Service Telephone Banking all you need is:

• A touch-tone phone
• Your Citibank Card or Account number
• Your Telephone Personal Identification Number (TPIN)

Using CitiPhone Banking

Contact CitiPhone Banking on 13 24 84 available 24 hours a day, seven days a week. If overseas call +61 2 8225 0615 and follow the easy directions to access valuable information and perform the following banking functions. You can also speak to a Customer Service Officer if required to complete your enquiry.

CitiPhone Banking is also available in Cantonese and Mandarin.

• For Cantonese, ring 1800 808 855 from Australia
• For Mandarin, ring 1800 808 866 from Australia

MAIN MENU

1. Telephone Banking
    Enter Card or Account No. and TPIN

1. Account balance
2. Transfer funds
3. BPAY
4. Account information
5. Rewards
6. Change TPIN

2. Report a lost or stolen Card

1. Lost Credit Card
2. Lost Citicard

3. Enquire about an existing account or to activate your Card

1. Credit Cards
2. Personal Loans, incl. Ready Credit, Personal Credit & Business Credit
3. Mortgages
4. Transaction and Savings accounts
5. Term Deposits and Investment

4. Enquire about a new Citibank product or check the status of your application

1. Credit Cards
2. Personal loans, incl. Ready Credit, Personal Credit & Business Credit
3. Mortgages
4. Transactions and Savings accounts
5. Citigold
6. Term Deposits and Investment

Features of CitiPhone Banking

Account Information, Transfer Funds & Bpay^®

• Account balances
• Recent transactions
• Transfer funds between linked Citibank accounts
• Pay bills using Bpay
• Order statements
• Order cheque books
• Order deposit books

Lost/Stolen Cards

• Report lost or stolen cards
  Card Activation
• Activate new Credit Cards
• Activate new Citicards

New Business & General Information

• Enquire about or apply for Citibank products
• Other information
  Application Progress
• Check the progress of a recent application

TPIN Services

• Change your existing TPIN
• Apply for a new TPIN

Security and Privacy

You are required to enter your Citibank Card number or Account number and TPIN each time you call.
If you believe the security of your TPIN has been compromised in any way, please contact one of our Customer Service Officers on 13 24 84. You can also change your TPIN at any time by following the voice prompts in our Self-Service Telephone Banking system.

® Registered to BPAY Pty Ltd ABN 69 079 137 518