Accessing your accounts is easy with a Citi Debit Card, Citi Visa Debit Card or Citi Credit Card and your ATM PIN. With over 20,000 ATMs around Australia and more than 820,000 worldwide, you can do your banking anytime, anywhere.
You can also use Findmyciti.com to search for a Citibank ATM, branch or Citigold Centre anywhere in the Asia-Pacific region.
Pay for goods and services at over 500,000 EFTPOS (Electronic Funds Transfer at Point Of Sale) terminals around Australia.
If you don't have an ATM PIN, or can't remember what it is, contact CitiPhone Banking on 13 24 84 to arrange for a new one to be posted to you.
IMPORTANT BANKING INDUSTRY CHANGES AFFECTING ATM USAGE Following a review by the Reserve Bank of Australia (RBA), from 3 March 2009 a change was made to the way ATM fees are charged. The RBA introduced ATM direct charging at all ATMs across Australia. Find out more.
ATM banking options
Cash withdrawals - a daily limit of up to $1,000 for Citicard withdrawals
Cash advances - a daily limit of up to $1,000 for Credit Card cash advances
Account balance details
Using your Citicard in Australia
Use any ATM or EFTPOS terminal in Australia - free of charge*
For Mortgage and Ready Credit accounts select the "Cheque" option
For Deposit accounts select the "Savings" option
Using your Citicard Overseas
You can use any of the ATM networks displayed on the back of your Citicard or detailed under ATM locations below
For Mortgage and Ready Credit accounts select the "Credit" option
For Deposit accounts select the "Savings" or "Debit" option
ATM and EFTPOS Access - Citicard Use
Australia
Worldwide
Citibank ATMs
All Other Bank ATMs
Credit Union ATMs
ATMs displaying the Cashcard logo
Australia Post outlets displaying the giroPOST logo
EFTPOS terminals
Citibank
PLUS
STAR
The Exchange
Cirrus
NYCE
Citibank Credit Card
Welcome at over 22 million ATMs and establishments worldwide that display the following logos:
PLUS
MasterCard
Visa
The Exchange
Star
Visit the following websites to find precise locations of ATMs anywhere in the world:
Transaction fees may be charged where you exceed the number of fee-free transactions for that account. Citi customers enjoy access to the second largest bank ATM network in Australian free of direct charges. Citi customers pay no ATM direct charge fees at over 2,500 Westpac-branded, St.George^ and BankSA ATMs nationwide. Find out more about ATM direct charging.
To find your nearest direct charge free ATM, visit ATM Locations.
Use of your Citibank Credit Card will attract a fee when a cash advance is processed.
Citi has developed fee guides to help you understand when a fee is charged on your Citi account and tips on how to avoid them. You can visit our Fees and Charges page to view and download a copy of these guides.
Customer service
If your card is lost, stolen or damaged, please contact CitiPhone Banking immediately on 13 24 84 (or +61 2 8225 0615 when calling from overseas - we will accept a reverse charge call made through an international operator). Our Customer Service Officers are available 24 hours a day, seven days a week to assist you.
If you have a dispute resulting from ATM use, please contact CitiPhone Banking on 13 24 84.
* Normal account transaction fees apply
^ Excludes St.George-branded ATMs at BP station outlets throughout Australia.
