We're here to assist you in finding the information you need about banking with Citibank. You can choose one of the options below or for general enquiries, you can browse through our Online Service Desk, email us, or call CitiPhone anytime on 13 24 84.
Yes, just provide your BSB and account number to your employer. Your Citibank BSB is 242-200 and you will receive confirmation of your account number in the mail and on your statement. You can print and complete the Salary Credit Form and provide it to your employer.
Yes. To set up a regular credit from another bank, you will need to contact your bank directly to set up a standing order. You will need to advise them of your account number and the Citibank BSB which is 242-200.
Depending on your account, BPAY® can be used. To find out how to pay bills by BPAY® either log on to Citibank Online and refer to the 'Transfers and Payments' section, or call CitiPhone Banking on 13 24 84, and follow the voice prompts.
Citibank branches do not offer "Over the Counter" transactions, however we have arranged for Citibank customers to use Australia Post Bank@Post outlets to deposit cash and cheques, as well as withdraw funds.
For account enquiries you can call CitiPhone Banking on 13 24 84 available 24 hours a day, seven days a week.
Once you have registered on Citibank Online using your Citicard number, ATM PIN and account number all you will need to log on is your username and password. For full details click here.
Simply call CitiPhone Banking on 13 24 84, available 24 hours a day, seven days a week and enter your Citicard number and your Telephone Personal Identification Number (TPIN). Then follow the simple instructions to obtain account balances and recent transactions, transfer funds, plus much more. For full details click here.
You need to contact your previous financial institution personally to close your account. You should first make sure all your service providers have redirected any direct credits or debits to your new account before you close your old account.
