Easi-Pay is Citibank's convenient Direct Debit facility which enables you to have the regular payments to your Citibank account automatically debited from your nominated bank account held within Australia.
To apply, simply download and complete the relevant Easi-Pay application form below and return the original to Citibank in order for the facility to be set up on the account.
Please Note: For CreditCards, ReadyCredit, Personal Credit & Business Credit accounts, if you make any manual payments between due dates, then Easi-Pay will only draw the difference between the amount of the manual payments and the Easi-Pay amount.
BPAY® is one of the best ways to manage your bills. It's fast, easy and convenient. It is today's way of paying bills to over 14,000 billers throughout Australia.
BPAY provides you with a one-stop solution to bill payment. No more queuing, no more envelopes and stamps, no more dealing with many different companies to pay individual bills. In short, no more hassle. You just need to make one call to CitiPhone Banking or log into Citibank Online any time 24 hours a day, 7 days a week.
You can pay bills for over 14,000 billers from your Citibank accounts. Look for the BPAY logo on your bill. Depending on the type of bill, you can choose to pay from your savings account, loan account or credit card. Using your Citibank credit card to pay bills is a great way of earning Rewards points - these can be redeemed for vouchers, gifts or Qantas Frequent Flyer points!
BPAY is also an efficient way of making your repayments on your Citibank accounts. You can control how much you pay each month and when. Forget the routine of standing in queues at Australia Post each month, BPAY is fast, flexible and convenient.
You can pay multiple bills on the one phone call, or one Citibank Online banking session - 7 days a week, 24 hours a day.
As a Citibank customer you are automatically registered to use BPAY. If you need assistance with using CitiPhone Banking or Citibank Online for the first time, please call one of our Customer Service Officers on 13 24 84 for assistance 24 hours a day, 7 days a week.
Easi-Pay
You can make a funds transfer from either:
1.
A linked Citibank account (not credit card or other Ready Credit) through Citibank Online or CitiPhone Self Service Banking. To transfer funds from an existing Citibank account, sign on to Citibank Online or phone 13 24 84 to use CitiPhone Banking, then follow the prompts.
2.
Another bank account. If your other institution provides online banking, you can elect to make an online funds transfer from your nominated account to your Citibank account. Simply enter the following information:
The Citibank BSB Number which is 242 200
Your nine digit Citibank Account Number
By Mail using a Cheque
You can make deposits and payments by cheque to your Citibank account in the following ways:
Received by Mail - three business days (from the time Citibank receives the cheque)
Payment Processed
Credit Cards & Ready Credit^
Deposit accounts
Mortgages
By Citibank on:
Cheque Clearance
Cheque Clearance
Cheque Clearance
Monday
Thursday
Thursday
Thursday
Tuesday
Friday
Friday
Friday
Wednesday
Saturday*
Saturday*
Saturday*
Thursday
Tuesday next week
Tuesday next week
Tuesday next week
Friday
Wednesday next week
Wednesday next week
Wednesday next week
Notes:
1.
The above times are based on the day Citibank receives the cheque deposit at our processing centre and processes it. Further time should be allowed from the date you post the cheque to the cheque being received by Citibank.
2.
Cash deposits will not be accepted by mail. Cash deposits should never be sent by mail under any circumstances.
Saturday*(or Wednesday if the cheque is over $5,000)
Saturday*
Tuesday
Wednesday next week
Tuesday next week(or Thursday if the cheque is over $5,000)
Tuesday next week
Wednesday
Thursday next week
Wednesday next week(or Friday if the cheque is over $5,000)
Wednesday next week
Thursday
Saturday* next week
Friday next week(or Tuesday if the cheque is over $5,000)
Friday next week
Saturday
Tuesday next week
Saturday* next week(or Wednesday if the cheque is over $5,000)
Saturday*
Notes:
1.
Clearance times are longer through Australia Post than other channels as Australia Post is an agent, not a financial institution.
2.
If you have been issued with a card (credit card or Citicard) and you swipe your card when making the payment; the payment is processed immediately.
3.
If you pay in after 6.30pm Sydney time the payment is processed at 6.30pm the following business day.
4.
Where you are paying in cash and cheques to a deposit account, Citibank advises you to pay cash and cheque elements in on separate deposit slips to ensure cash is cleared promptly without being subject to cheque clearance times.
5.
Australia Post will not accept payments to an account in a business name. It is recommended that business account holders use National Australia Bank branches.
Cheque Clearance Guidelines:
Clearance days are based on business days in all cases. Allowances should therefore be made for Public Holidays and weekends.
While the times quoted below are based on the standard cheque clearance processes; they should only be used as a guideline. A cheque should not be considered cleared until it appears as cleared funds in your account.
When making a cheque payment to your account, it will assist us if you make your cheque payable to your Citibank account number and specify your account type e.g. Citibank Gold Credit Card account number. It would also assist us in processing your payment if you write the actual account number on the back of your cheque.
Cheques payable to the accountholder may also be accepted (e.g. dividend cheque, Medicare refund, etc) but cheques payable to a third party will not be accepted.
^Including Personal Credit, Business Credit and Diners Club Credit Line
*Where clearance falls on a Saturday, you can access funds via ATM/EFTPOS/Australia Post , or make deposits & payments via Citiphone Banking and Citibank Online.
Australia Post
You can make payments at any Australia Post office displaying the Bank@Post™ symbol using cash or EFTPOS will be processed immediately. Remember to take your Remittance Advice (for credit products only) or deposit split (see below for more information on deposit books) and your Credit/Access Card with you for a faster transaction.
For payments made at any other Australia Post using cash or EFTPOS, please allow 48 hours for the payment to reach your account. When paying by cheque at any Australia Post office, please allow seven business days for the cheque to clear. However, funds will be considered received the day the cheque is deposited.
National Australia Bank
National Australia Bank accepts deposits into your Citibank Mortgage, as well as your Deposit and Transaction accounts.
For payments made at National Australia Bank using cash, payment will reach your account the next business day (or Saturday if deposited on Friday). When paying by cheque (or mixed cash and cheque), please allow three business days for the cheque to clear. However, funds will be considered received the day the cheque is deposited.
Please note: If you are depositing funds by cheque, you must have a pre-encoded deposit book (see below for more information on deposit books). However if you are depositing cash you can use a National Australia Bank deposit slip.
Deposit Book
You can use your deposit book to make a deposit or payment into your account by mail, at Australia Post or at a National Australia Bank (for Deposit accounts and Mortgages only).
You can order a deposit book online by signing onto our secure Internet banking website, Citibank Online. Once signed on, select 'Account Services' located at the top of the screen, then 'Banking Services' in the sub-menu. From the list of options, select 'Request a Cheque/ Deposit Book' and the account on which you'd like to order the deposit book and then select 'Next'. Allow approximately 7-10 working days for delivery of your new deposit book.
You can also order by calling CitiPhone on 13 24 84, or by mailing us a request (or sending us the reorder voucher from your existing deposit book) to Citibank Banking Services, GPO Box 40, Sydney NSW 2001.
Making withdrawals
Withdrawals from your Citibank accounts can be made using the following options.
INTERNET BANKING
CITIPHONE BANKING
ATM3
AUSTRALIA POST3
OTHER3
CREDIT CARDS
Cash - up to $1,000 per day2
Cash - up to $1,000 per day
EFTPOS to pay for goods and services
OVER THE COUNTER
withdrawals at any bank in the world that displays the VISA or MasterCard logo (photo identification required)
LOANS
Mortgages
Ready Credit
Funds Transfer (Australia & abroad)
Order Bank Cheque
Funds Transfer
Cash - up to $3,000 per day2
Cash - up to $1,000 per day
EFTPOS to pay for goods and services and obtain cash out
Cheque book facility
Funds Transfer (Australia & abroad)
Order Bank Cheque
Cash - up to $3,000 per day2
Cash - up to $1,000 per day
EFTPOS to pay for goods and services and obtain cash out
Cheque book facility
DEPOSIT ACCOUNTS
For example transaction and cash management accounts
Funds Transfer (Australia & abroad)
Order Bank Cheque
Funds Transfer
Cash - up to $1,000 per day2
Cash1 - up to $1,000 per day
EFTPOS to pay for goods and services and obtain cash out
Cheque book facility available on some accounts
1.
Not available for the Online Cash Manager or Traveller Account
2.
Multiple withdrawals may be required to access up to $1,000
3.
Citicard or Citibank Credit Card and ATM PIN required
Fees and charges may apply for certain transactions. For more information, please check the Terms & Conditions of your account.
Paying bills
Payments from your Citibank account can be made using the following options.
INTERNET BANKING
CITIPHONE BANKING
ATM1
AUSTRALIA POST1
CREDIT CARDS
BPAY®
BPAY
Withdraw cash to pay your bills - up to $1,000 per day2
Pay for bills that feature the POSTbillpay logo
LOANS
Mortgages
Ready Credit
Funds Transfer (to Citibank accounts only)
BPAY
Funds Transfer (to Citibank accounts only)
BPAY
Withdraw cash to pay your bills - up to $1,000 per day2
Pay for bills that feature the POSTbillpay logo
BPAY
BPAY
Withdraw cash to pay your bills - up to $1,000 per day2
Pay for bills that feature the POSTbillpay logo
DEPOSIT ACCOUNTS
For example transaction and cash management accounts
Funds Transfer (to Citibank accounts only)
BPAY
Funds Transfer (to Citibank accounts only)
BPAY
Withdraw cash to pay your bills - up to $1,000 per day2
Pay for bills that feature the POSTbillpay logo
Some Billers stipulate that payments cannot be made from Credit Card accounts. Always check your bill for the different payment methods available.
1.
Citicard or Citibank Credit Card and ATM PIN required
2.
Multiple withdrawals may be required to access up to $1,000
Payments to your Citibank Account can be made using the following options.
You cannot transfer funds between your Citibank Credit Card and Ready Credit accounts.
INTERNET BANKING
CITIPHONE BANKING
MAIL CHEQUE TO
AUSTRALIA POST1
NATIONAL AUSTRALIA BANK
Easi-Pay2
CREDIT CARDS
Funds Transfer (from your Citibank Account)
BPAY (from another financial institution)
Funds Transfer (from your Citibank Account)
BPAY (from another financial institution)
Citibank Pty Ltd GPO Box 749F Melbourne VIC 8105
Cash or Cheque
An automatic payment system that draws your monthly repayment from your nominated bank account
LOANS
Mortgages
Ready Credit
Funds Transfer (from your Citibank Account)
BPAY (from another financial institution)
Funds Transfer (from your Citibank Account)
BPAY (from another financial institution)
Citibank Mortgages PO Box 540 VIC 8060
Cash or Cheque
Cash or Cheque
An automatic payment system that draws your monthly repayment from your nominated bank account
Funds Transfer (from your Citibank Account)
BPAY (from another financial institution)
Funds Transfer (from your Citibank Account)
BPAY (from another financial institution)
Ready Credit GPO Box 749F Melbourne VIC 8105
Cash or Cheque
Cash or Cheque
An automatic payment system that draws your monthly repayment from your nominated bank account
1.
Deposits for business accounts are not accepted at Australia Post outlets
2.
For a form, please call CitiPhone Banking on 13 24 84 or print from Internet Banking
Fees and charges may apply for certain transactions. For more information, please check the Terms & Conditions of your account.
Account maintenance
You can contact Citibank at any time - 24 hours a day, seven days a week to check, confirm or change your account details.
INTERNET BANKING
CITIPHONE BANKING
POST
CHANGE CONTACT DETAILS
Citibank Pty Ltd GPO Box 40 Sydney NSW 2001
CHANGE ATM PIN
CHANGE TELEPHONE PIN (TPIN)
ACTIVATE CARD
REPORT LOST / STOLEN CARD
TRANSFER FUNDS
TRANSFER MONEY ABROAD
BILL PAYMENTS
Between authorised Citibank accounts* To another bank Overseas
Between authorised Citibank accounts*
Wealth Management Operations GPO Box 3483 Sydney NSW 2001
SET UP A STANDING ORDER (Deposit Accounts only)
Wealth Management Operations GPO Box 3483 Sydney NSW 2001
CHECK ACCOUNT BALANCE
ACCOUNT INFORMATION
ORDER A STATEMENT
Citibank Pty Ltd GPO Box 40 Sydney NSW 2001
ORDER A DEPOSIT BOOK
Citibank Pty Ltd GPO Box 40 Sydney NSW 2001
ORDER A CHEQUE BOOK
Citibank Pty Ltd GPO Box 40 Sydney NSW 2001
STOP A CHEQUE
PURCHASE A BANK CHEQUE OR DRAFT
Wealth Management Operations GPO Box 3483 Sydney NSW 2001
* Funds cannot be transferred between Citibank Credit Card and Ready Credit accounts
Fees and charges may apply for certain transactions. For more information, please check the Terms & Conditions of your account.
Application of Payments
The Application of Payments determines how payments are applied to your credit card or revolving credit account. The following describes how your payments may be allocated to your respective Citibank account.
Credit Cards
1.
Interest Charges
2.
Late Fees
3.
Principal off your Promotional Offer Plan's (e.g. balance transfer at 6.9%)
4.
Principal off your Retail Purchases (e.g. purchases made at retail outlets)
5.
Principal of your Cash Advances (e.g. ATM cash withdrawals)
6.
Fees and Charges
Revolving Credit Accounts
Including ReadyCredit, Diners Club Credit Line, Personal Credit and Business Credit
1.
Interest Charges
2.
Principal off your Promotional Offer Plan's
3.
Principal off your Cash Advances
4.
Principal of your Retail Purchases
5.
Fees and Charges
Please note: This can vary depending on your individual circumstances.
For more information on how interest is calculated on your revolving or credit account, visit our Fees & Charges Page.
