You can apply for this account online. To activate your account you will be required to complete, sign and return some identification documents at the end of the application.
Once your account is open you can do everything online at www.citibank.com.au, including checking your account balance, transferring funds, paying bills, changing your address and much more.
Yes. Just follow the online application process and click on the 'joint account' option. Please note, Citibank Plus cannot be set up to require both parties to authorise transactions.
We will advise you by email that your account is open. If you do not already have one you will also receive a Citicard, ATM PIN and deposit book in the mail. If this is your first Citibank account, we will also send you a CitiPhone Banking Telephone PIN (TPIN).
When you apply for Citibank Plus, you will be asked to agree to receive your monthly account statement electronically. The statement will be placed securely within Citibank Online for you to view once you have logged in.
You can call CitiPhone Banking on 13 24 84 (or +61 2 8225 0615 if you are calling from overseas) to speak to a Citibank Customer Service Officer. CitiPhone Banking is available 24 hours a day, seven days a week.
Interest is calculated and paid only on the balance in your Citibank Plus Linked Savings Account(s). This is calculated on the daily closing balance and is paid into your savings account at the end of each month, so that you earn interest on interest.
No, you can have as much or as little as you like in your account at any time. Every dollar in your Citibank Plus Linked Savings Account(s) earns interest.
Direct debits are an agreement between yourself and the merchant or service provider, therefore you will need to contact the company directly to advise them of your new account details. For details about switching bank accounts refer to our step-by-step guide.
You need to contact your previous financial institution personally to close your account. You should first make sure all your service providers have redirected any direct credits or debits to your new account before you close your old account.
Citibank Global Transfers allow you to use Citibank Online to transfer funds easily to and from Citi accounts in 27countries worldwide. Transfer funds abroad from your Citi Australia Account and receive deposits from participating Citi locations around the world.
You can access free and unlimited Citibank Global Transfers through your Citibank Plus Transaction account. Find out more
Funds are converted to the destination account currency at the exchange rate specified to you on Citibank Online before you confirm your transaction. This exchange rate includes a commission for the conversion service.
Transfers will normally reach the destination account almost immediately after being effected, but in some cases (depending on the availability of processing facilities at the destination) may take a maximum of 24 hours.
Free Citibank Global Transfers are only available to Citibank accounts in participating countries worldwide. To open a Citibank account in another country, please contact the relevant country.
