Citibank is committed to communicating openly and honestly with all our customers. This includes making it easier for you to share the parts of your Citibank experience that did not meet your expectations.
If you would like to make a complaint about a Citibank product, service, or privacy issue, you can contact the Customer Advocacy Unit in any of the following ways:
By phone:
Should you have a complaint, we encourage you to contact us in the first instance by calling 13 24 84 (+61 2 8225 06 15 from outside Australia) 24 hours a day and 7 days a week.
Online:
Click here to submit your Complaint, Compliment or General Feedback.
By fax:
+61 28225 5131
In writing:
Citigroup Pty Limited, Customer Advocacy Unit, GPO Box 204, Sydney NSW 2001.
You may also wish to review our Complaints Resolution Policy, which will provide you with some additional information on how we manage complaints within Citi.
